Christina Starkey
Concord,CA
Summary
Team management professional with robust background in guiding teams to achieve operational goals and improve performance. Known for strong focus on collaboration and adaptability to changing needs, ensuring consistent and reliable results. Skilled in conflict resolution and strategic planning, valued for organizational and leadership qualities.
Overview
22
22
years of professional experience
Work History
Team Leader Manager
Cornerstone First Mortgage
08.2022 - Current
- Proficient in Encompass, Canva, Power Point, MS Teams, Excel and CRM.
- Proficient in credit structuring and loan placement with the ability to think creatively.
- Review current literature; attend seminars, conventions and weekly meetings to remain knowledgeable about the real estate and mortgage markets
- Leads team of analysts in processing and reviewing individual loan criteria.
- Monitored team performance and provided feedback to ensure quality standards were met.
- Resolves customer service issues with immediate solutions which leads to customer confidence in myself and my team.
- Developed 'Hot Topics' to inform agents of guidelines, investor overlays, updates and products
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
- Coaching, training, and development for team of 3.
- Collaborates with senior management on new product development, mortgage risk and aligning departmental objectives with company growth and vision.
Mortgage Product Specialist
Supreme Lending
08.2020 - 06.2022
- Developmental role in building out an array of specific products to expand our lending capabilities
- Specialize in Non-QM, Bond, DPA loan parameters and training modules
- Market Assessment to develop recommendations in a ever changing climate
- One on One on-boarding support of new loan agents
- Review and pre-qualify all aspects of the loan file including income, assets and collateral
- Proficient in Conventional, Gov't and Jumbo Lending platforms
- Adept in Encompass, Program Finder, Automated UW Services, Asana and Microsoft Teams
- Solve unique problems and answer complex questions that arise to support our loan agents and their teams
- Offer cross-functional communications, guideline driven data, customer-oriented service, with a strong business acumen
- True value-add partner to our sales team as well as work closely with marketing, on-boarding, product and branch support teams
- Manage the day-to-day email production of complex non-standard deals and serve as the primary point of contact for sales teams
- Provide training to the loan origination teams
- Contribute to Deal Desk initiatives by leading special projects, including the creation of product tips, guideline updates and alternative products
- Owning and building out product matrices and power point presentations for regional presentations
- Identify and drive implementation of new products and process improvements to support growth
Deal Desk Team Lead
RPM dba of LendUS
12.2017 - 07.2020
- Proficient in Calyx Point, CoreLogic Loan Origination System, Encompass, SharePoint, Microsoft Word, CRM Software, AUS systems including DU and LP, Power Point, Outlook and Excel
- Work with department managers to onboard new products and investors under product development platform
- Maintain and update internal website to support multiple mortgage platforms
- Work with loan agents with structuring and loan placement with the ability to think outside the box
- Continuing Education to maintain relevance within the real estate and mortgage markets
- Led team of Deal Desk analysts in reviewing individual loan criteria
- Developed 'Deal Desk Tips' to inform agents of guidelines, investor overlays, updates and products
Realtor
Keller Williams Realty
07.2015 - 07.2020
- Helped clients find their dream homes and navigate the home-buying process
- Negotiated contracts on behalf of clients
- Transaction Coordinator supporting all steps of home buying process with high organizational skills
- Administrative Assistant creating timelines and follow-up procedures to ensure all deadlines are met and contingencies released
Operations Manager
Lengner and Sons Express
04.2016 - 12.2017
- Manage a G & A budget as well as ensure accurate and timely reporting
- Manage inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- DOS invoice and billing
- Budget Management, Invoicing, Accounts Payable, Accounts Receivable.
- Completing daily administration functions of running the office, screening visitors to avoid interruptions and attending client meetings for note taking and follow up
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Developed and implemented strategies to maximize customer satisfaction.
Team Leader Operations
RPM Mortgage
10.2002 - 07.2015
- Implemented Onboarding Systems and Procedures for all new Loan Agents and Assistants
- Proficient knowledge of marketing, underwriting guidelines, and loan programs for Conforming and Non-Conforming loan products
- Risk assessment, income and credit analysis and documentation review
- Training and Launching of over 30 branches, 350+ agents and staff to Policies and Procedures as well as Mortgage Bank Platform
- Pipeline Manager for top producing agents managing an average of 50 to 75 units per month
- Orchestrated 3-5 team members at a given time to ensure all projects completed on time and within budget and met high quality standards
- Project management skills in conjunction with onboarding platform
- Assist with team communication with multiple clients, daily vendors, completing daily and weekly checklists
- Conducted frequent team meetings to ensure all team members were on the same page
- Created and implemented new processes to increase team productivity
- Trained new team members on company procedures
- Dealt with customer complaints and feedback
- Worked closely with other departments to ensure smooth operation
- Create wide variety of material that engage and motivate all learners
- Production Support, Business Development, Loan Agent Training, Onboarding, Operations Compliance, Project Support On Site, Underwriting and Risk Scenario
Education
High School Diploma -
Valencia High School
Associate of Arts -
Fullerton College
FullertonSkills
- Adaptable
- Time Management
- Training
- Good Listener
- Detail oriented
- Analytical
- Communicative
- Creative
- Organizational
- Motivational skills
Accomplishments
- Collaborated with team of 7 in the Development and Onboarding of over 35 Mortgage Branches within a 3 year period.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 5 staff members.
- Continuing Education and Certification in the Mortgage Field to stay abreast of current trends
- Licensed Realtor in California
- Initiated and developed a weekly newsletter that included weekly tips, insights and information into the current mortgage climate.
Timeline
Team Leader Manager
Cornerstone First Mortgage
08.2022 - Current
Mortgage Product Specialist
Supreme Lending
08.2020 - 06.2022
Deal Desk Team Lead
RPM dba of LendUS
12.2017 - 07.2020
Operations Manager
Lengner and Sons Express
04.2016 - 12.2017
Realtor
Keller Williams Realty
07.2015 - 07.2020
Team Leader Operations
RPM Mortgage
10.2002 - 07.2015
High School Diploma -
Valencia High School
Associate of Arts -
Fullerton College
Similar Profiles
Jeremy FenstermakerJeremy Fenstermaker
Mortgage Production Manager at Cornerstone First Mortgage LLCMortgage Production Manager at Cornerstone First Mortgage LLC
Sohail BashirSohail Bashir
Mortgage Loan Consultant (NMLS# 2266663); REALTOR at - Cornerstone First Mortgage, LLC; HALO RealtyMortgage Loan Consultant (NMLS# 2266663); REALTOR at - Cornerstone First Mortgage, LLC; HALO Realty
Brian GarnerBrian Garner
Digital Lending Specialist at Paramount Residential Mortgage Group, Inc.Digital Lending Specialist at Paramount Residential Mortgage Group, Inc.