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Christina Steele
Volunteer Coordinator
Lynchburg,VA
Summary
Volunteer Coordinator with extensive experience in effectively managing and inspiring volunteer teams to achieve organizational objectives. Skilled in developing and implementing strategic plans to maximize volunteer engagement, retention, and satisfaction. Proven ability to build and maintain strong relationships with volunteers, community partners, and stakeholders to drive collaboration and support. Exceptional leadership qualities demonstrated through successful management of volunteer programs, including recruitment, training, and performance evaluation. Committed to creating a positive and inclusive volunteer culture while delivering measurable results. A seasoned professional with a passion for leveraging volunteerism as a catalyst for social impact
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Volunteer Coordinator
Charlottesville Free Clinic
Charlottesville, VA
09.2021 - Current
- Developed comprehensive volunteer policies, procedures, codes of conduct, and volunteer standards, ensuring structured and efficient volunteer program.
- Successfully recruited and trained new volunteers, effectively communicating program goals and objectives to drive engagement and commitment.
- Collaborated closely with senior management to assess clinic volunteer needs, leveraging their expertise and insights to align volunteer efforts with organizational goals. Conducted comprehensive evaluations and analyses to identify areas where volunteer support would be most impactful and where additional resources were required. Worked collaboratively with senior management to develop strategic plans and initiatives that effectively utilized volunteers to address clinic needs, optimizing resource allocation and enhancing operational efficiency.
- Managed volunteer calendar, strategically coordinating schedules to ensure coverage of key roles even during volunteer unavailability.
- Created detailed volunteer handbook, providing essential information on roles, responsibilities, policies, and procedures, promoting clarity and consistency among volunteers.
- Organized and executed special events to show appreciation for volunteer service, fostering culture of gratitude and recognition.
- Established and nurtured relationships with local organizations, identifying valuable volunteer opportunities and leveraging community resources.
- Collaborated with various departments to maximize impact of volunteer efforts, aligning them with organizational goals and initiatives.
- Oversaw diverse volunteer team of approximately 100-150 medical clinic and pharmacy volunteers, providing leadership, support, and guidance.
Infection Preventionist
Charlottesville Health And Rehab
Charlottesville, VA
01.2021 - 09.2021
- Led comprehensive evaluations of hospital-onset and healthcare-acquired infections, conducting root-cause analyses that resulted in identification and implementation of targeted interventions to prevent future occurrences.
- Implemented robust surveillance system for ongoing infections, ensuring accurate data collection, control procedures, and current staff interventions. This led to improved detection and prompt response to potential outbreaks.
- Successfully executed preventive measures and maintained stringent safety levels, resulting in significant reduction in infection rates and improved patient safety outcomes within healthcare facility.
- Developed and implemented emergency action plans specifically tailored to handle highly virulent or widespread infections, effectively minimizing their impact and containing their spread.
- Created and delivered highly effective training programs for staff, enhancing their understanding of critical infection control protocols and empowering them to implement best practices in their daily work.
- Established clear and comprehensive policies to improve success of infection control measures within 80-bed nursing facility, resulting in enhanced compliance, reduced infection rates, and improved overall patient care.
Health Unit Coordinator
University Of Virginia Medical Center
Charlottesville , VA
12.2019 - 02.2021
- Consistently provided exceptional customer service by answering telephone calls, offering office information, addressing inquiries, and efficiently directing calls to appropriate staff members, ensuring smooth communication and prompt resolution of inquiries.
- Proactively responded to patient call lights, promptly attending to patient needs, and expediting necessary follow-up actions, resulting in enhanced patient satisfaction and improved response times.
- Demonstrated exceptional attention to detail and accuracy in transcribing physician orders, ensuring that nurses were promptly alerted to new orders, single orders, and stat medications, contributing to seamless patient care and minimizing potential errors.
- Played key role in facilitating patient admissions, transfers, and discharges by efficiently assisting with processing related paperwork and documentation, ensuring smooth transitions, and minimizing administrative delays.
- Maintained impeccable organization and accuracy in assembling and managing patient medical records and other essential documents related to patient care, facilitating efficient retrieval and contributing to streamlined workflows and continuity of care.
- Maintained strict patient confidentiality while working in fast-paced 12-bed Medical Surgical Trauma ICU (Intensive Care Unit). Safeguarded patient privacy and protected sensitive medical information in compliance with HIPAA regulations and institutional policies.
- Demonstrated professionalism and discretion when handling confidential patient records, discussing patient cases, communicating with healthcare team.
- Prioritized importance of maintaining patient confidentiality to instill trust and ensure highest level of patient care and privacy.
Unit Support Associate
Lynchburg General Hospital
Lynchburg, Virginia
02.2017 - 01.2020
- Demonstrated exceptional patient care by actively listening to patients and family members, addressing their concerns, and providing compassionate support, resulting in improved patient satisfaction and positive care experience.
- Efficiently managed office operations for 40 bed med-surg unit by handling various administrative tasks, including scheduling appointments, managing paperwork, and coordinating communication between staff members, ensuring smooth workflow and optimal efficiency.
- Exhibited high level of dedication and service by preparing and delivering meals to patients, offering assistance with feeding when necessary, and promoting nutrition and comfort during their hospital stay.
- Maintained close monitoring of patient progress, diligently observing and documenting any changes in condition or symptoms, and promptly reporting them to healthcare professionals, facilitating timely interventions and improved patient outcomes.
- Provided valuable support to patients by assisting with therapy exercises as prescribed by care team, actively contributing to rehabilitation and recovery process.
- Ensured safe and comfortable transportation of patients to and from appointments, offering assistance with vehicle entry and exit, and prioritizing patient comfort and well-being.
- Displayed accuracy and attention to detail in taking and recording patients' vital signs, meticulously documenting them in medical charts, ensuring accurate and up-to-date information for healthcare professionals.
Education
MBA - Healthcare Management
Western Governors University
Salt Lake City, UT 05.2023 - Current
Bachelor of Science - Interdisciplinary Studies
Liberty University
Lynchburg, VA 08.2017 - 08.2019
Associate of Science - Biology
Orange County Community College
Middletown, NY 08.2012 - 12.2014
Skills
Volunteer orientation and onboarding
Volunteer recruitment strategy
Budget administration
Volunteer coordination
Client relationship management
Training coordination
Software
My Impact Volunteer Management System
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
You make a living by what you get. You make a life by what you give.
Winston Churchill
Timeline
MBA - Healthcare Management
Western Governors University
05.2023 - Current
Volunteer Coordinator
Charlottesville Free Clinic
09.2021 - Current
Infection Preventionist
Charlottesville Health And Rehab
01.2021 - 09.2021
Health Unit Coordinator
University Of Virginia Medical Center
12.2019 - 02.2021
Bachelor of Science - Interdisciplinary Studies
Liberty University
08.2017 - 08.2019
Unit Support Associate
Lynchburg General Hospital
02.2017 - 01.2020
Associate of Science - Biology
Orange County Community College
08.2012 - 12.2014