Summary
Overview
Work History
Skills
Timeline
Generic

Christina Steele

Gilbert,AZ

Summary

Dynamic leader with a proven track record at Mmp Group, adept in strategic planning and staff training, enhancing team collaboration and resident satisfaction. Excelled in implementing person-centered care plans and improving operational efficiency by 30%. Skilled in effective communication and crisis management, fostering professional growth and positive community integration.

Overview

9
9
years of professional experience

Work History

Group Home Manager

Mmp Group
11.2022 - 09.2024
  • Ensured proper medication administration for all residents through close coordination with healthcare providers and careful record-keeping practices.
  • Maintained adequate coverage for residents' needs without exceeding budget targets by coordinating schedules and team workflows.
  • Developed trusting relationships with each resident through empathy-based interactions focusing on trust-building techniques.
  • Kept accounts, resident files and regulatory paperwork current and accurate with diligent attention to administrative requirements.
  • Arranged for ongoing housekeeping to keep home areas clean, neat and properly sanitized.
  • Protected clients' monies and property by tracking spending and reconciling accounts.
  • Enhanced residents'' quality of life by developing and implementing individualized care plans.
  • Spearheaded proactive training strategies to keep staff at forefront of current best practices and safety protocols.
  • Provided ongoing support to families of residents through regular updates on progress made toward individual goals set forth in their care plans.
  • Monitored direct care activities for optimal patient protections and infection control standards.
  • Cultivated a positive living environment by organizing social events and outings designed to foster camaraderie among residents.
  • Mentored new staff members, providing support and guidance in order to foster professional growth and development within their roles.
  • Assisted residents with basic hygiene and healthcare needs.
  • Mentored and coached staff to improve performance and interactions with residents.
  • Ensured safety and well-being of residents, conducting regular home inspections and coordinating necessary maintenance.
  • Maintained compliance with state regulations, completing detailed documentation for licensing requirements and audits.
  • Offered learning opportunities to help residents develop important life skills.
  • Promoted residents' health and well-being by organizing diverse activities for physical, mental and social stimulation.
  • Helped individuals with moderate to severe developmental disabilities carry out daily living tasks by coordinating expert support.
  • Established clear expectations for resident behavior by creating house rules that foster responsibility and respect towards others.
  • Facilitated conflict resolution among residents, resulting in improved communication skills and interpersonal relationships within the group home setting.
  • Analyzed resident feedback to identify areas for improvement and promptly implemented changes.
  • Served as an advocate for resident rights within the community at large ensuring equal access to resources when needed or desired.
  • Promoted independence among residents by teaching essential life skills, such as cooking, cleaning, and money management.
  • Developed and implemented training programs for staff.
  • Provided leadership, guidance and support to staff members.
  • Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.

Director

Toots For Kids
07.2021 - 09.2023
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
  • Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
  • Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
  • Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
  • Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
  • Facilitated cross-functional collaboration for improved decision-making processes within the organization.
  • Improved project efficiency with strategic planning, resource allocation, and time management practices.

Group Home Manager

J.Steele Venture
11.2019 - 02.2021
  • Ensured proper medication administration for all residents through close coordination with healthcare providers and careful record-keeping practices.
  • Maintained adequate coverage for residents' needs without exceeding budget targets by coordinating schedules and team workflows.
  • Developed trusting relationships with each resident through empathy-based interactions focusing on trust-building techniques.
  • Kept accounts, resident files and regulatory paperwork current and accurate with diligent attention to administrative requirements.
  • Assisted staff with maintaining residents' health by scheduling medical appointments and arranging transportation.
  • Oversaw home inventory of supplies and groceries by tracking use and placing new orders.
  • Mentored and coached staff to improve performance and interactions with residents.
  • Ensured safety and well-being of residents, conducting regular home inspections and coordinating necessary maintenance.
  • Assisted residents with basic hygiene and healthcare needs.
  • Maintained compliance with state regulations, completing detailed documentation for licensing requirements and audits.
  • Offered learning opportunities to help residents develop important life skills.
  • Mentored new staff members, providing support and guidance in order to foster professional growth and development within their roles.
  • Monitored direct care activities for optimal patient protections and infection control standards.
  • Scheduled physician and other appointments for residents, providing transportation to each visit.
  • Provided ongoing support to families of residents through regular updates on progress made toward individual goals set forth in their care plans.
  • Communicated effectively with residents, staff and other stakeholders by listening, being respectful and promoting positive demeanor.
  • Reduced staff turnover by providing comprehensive training programs and fostering a supportive work environment.
  • Promoted residents' health and well-being by organizing diverse activities for physical, mental and social stimulation.
  • Helped individuals with moderate to severe developmental disabilities carry out daily living tasks by coordinating expert support.
  • Established clear expectations for resident behavior by creating house rules that foster responsibility and respect towards others.
  • Spearheaded proactive training strategies to keep staff at forefront of current best practices and safety protocols.
  • Enhanced residents'' quality of life by developing and implementing individualized care plans.
  • Created staff work schedules so each shift had appropriate number of employees for coverage.
  • Protected clients' monies and property by tracking spending and reconciling accounts.
  • Arranged for ongoing housekeeping to keep home areas clean, neat and properly sanitized.
  • Organized entertaining recreational activities for home while staying within $Amount budget.
  • Tailored staff training programs to address specific challenges, boosting team competence and service quality.
  • Advocated for residents' rights and needs, ensuring their voices were heard and acted upon.
  • Assisted residents in achieving personal goals by offering guidance, support, and encouragement throughout the process.
  • Maintained compliance with all regulatory requirements, ensuring facility met high standards of care and safety.
  • Evaluated staff performance regularly, offering constructive feedback and implementing performance improvement plans when necessary.
  • Conducted regular staff meetings to communicate updates and gather feedback, fostering collaborative team atmosphere.
  • Improved communication with residents' families, providing regular updates and building trust through transparency.
  • Facilitated community integration for residents by organizing outings and activities that promoted social interactions.
  • Fostered positive, inclusive community environment, significantly enhancing resident satisfaction and engagement.
  • Oversaw maintenance and repair tasks, ensuring facility was safe and welcoming.
  • Facilitated conflict resolution among residents, resulting in improved communication skills and interpersonal relationships within the group home setting.

Teacher

Tutor Time Learning Center
05.2018 - 07.2020
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
  • Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
  • Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
  • Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.

Direct Care Staff Member

North Star
11.2015 - 06.2019
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Documented patient progress through detailed record-keeping, contributing to ongoing evaluation of care plans effectiveness.
  • Enhanced patient well-being by providing compassionate and attentive care in daily routines.
  • Transported individuals to events and activities, medical appointments, and shopping trips.

Skills

  • Professional relationships
  • Effective Communication
  • Behavioral support
  • Motivational Skills
  • Community Resources
  • Medication Administration
  • Care Coordination
  • Exemplary communication skills
  • Medication Management
  • Activity Planning
  • Scheduling
  • Client Transportation
  • Schedule Management
  • Safety Monitoring
  • Staff Supervision
  • Administrative duties
  • Crisis Management
  • Staff Scheduling
  • Emergency Preparedness
  • Staffing
  • Resident support
  • Employee Performance Management
  • Transportation Coordination
  • Supply Ordering
  • Policy and procedure implementation
  • Budget Management
  • Resident Documentation
  • Nutrition planning
  • Billing oversight
  • Developmental Disabilities
  • Person-Centered Care Plans
  • State Reporting Requirements
  • Access Security
  • Teamwork and Collaboration
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Problem-solving abilities
  • Multitasking
  • Multitasking Abilities
  • Reliability
  • Excellent Communication
  • Organizational Skills
  • Team Collaboration
  • Active Listening
  • Adaptability and Flexibility
  • Decision-Making
  • Written and verbal communication
  • Certified in CPR/AED
  • Relationship Building
  • Client Needs Assessments
  • Team building
  • Public relations
  • Task Prioritization
  • Stakeholder engagement
  • Self Motivation
  • CPR/AED
  • Interpersonal Skills
  • Interviewing skills
  • Analytical Thinking
  • Goal Setting
  • Conflict Resolution
  • Interpersonal Communication
  • Professionalism
  • Strategic Partnerships
  • Public Speaking
  • Crisis Intervention
  • Strategic Planning
  • Staff Training
  • Time management abilities
  • Continuous Improvement
  • Written Communication
  • Service planning
  • Project Management
  • Client meetings
  • Data Analysis
  • Administrative Management

Timeline

Group Home Manager

Mmp Group
11.2022 - 09.2024

Director

Toots For Kids
07.2021 - 09.2023

Group Home Manager

J.Steele Venture
11.2019 - 02.2021

Teacher

Tutor Time Learning Center
05.2018 - 07.2020

Direct Care Staff Member

North Star
11.2015 - 06.2019

Similar Profiles

CREATE PROFILE
Christina Steele