Christina Stepaniak
Alexandria,MINNESOTA
Summary
Detail-oriented individual looking to use my skills to improve business project management and customer satisfaction. Offering exceptional project/account management, leadership, coaching, and organizational skills. Excels in coordinating cross-functional teams and project activities, ensuring exceptional customer service and on-time delivery to achieve business objectives. Results-driven Customer Account Representative known for unparalleled productivity and efficiency in task completion. Possess specialized skills in client relationship management, conflict resolution, and sales strategy development. Excel in communication, problem-solving, and adaptability, ensuring seamless operations and positive customer experiences. Committed to leveraging soft skills to enhance team dynamics and drive business growth.
Overview
18
18
years of professional experience
Work History
Customer Account Representative
Minnesota Rubber & Plastics now Trelleborg
Plymouth, MN
10.2020 - Current
- Seek to purposefully identify issues, consider alternative solutions, and take corrective action to resolve problems
- Provide support and service to the customer, and communicate the status to all parties involved.
- Collaborate with, and support, team members.
- Participate in group problem-solving and team activities, price increases, and special projects.
- Serve as a liaison between external customers and internal functions to ensure customer satisfaction.
- Proactively communicate with customers and account managers, with a sense of urgency and professionalism.
- Handle all customer inquiries regarding delivery, availability of product, shipping information, expedites, etc.
- Processes purchase orders, change orders, lab requests, and quotes for assigned accounts according to established department policies and procedures.
- Addresses and resolves customer inquiries, problems, and complaints regarding products, quality, delivery, etc.
- Inclusive of complex and/or escalated customer concerns and inquiries.
- Provides support to Business Development Managers for assigned accounts according to departmental policies and procedures.
- Partners with Business Development Managers to investigate and resolve an array of customer concerns.
- Managed and grew portfolio client accounts, ensuring satisfaction and retention.
- Educated clients on industry trends and how products and services can address their specific challenges.
- Sustained elevated level of customer satisfaction while striving to exceed sales and profitability.
- Coordinated with product development teams to provide feedback from clients and suggest improvements.
- Addressed and resolved client concerns and issues in a timely and effective manner.
- Collaborated with sales and marketing teams to develop strategies for account growth.
- Identified opportunities for product upsells or cross-sells based on customer needs.
- Provided training and support to junior account representatives, fostering team development.
Account Manager-Engineer Coordinator (NPI Manager)
Consolidated Precision Products
Minneapolis, MN
01.2019 - Current
- Lead a cross functional team providing smooth transition of new products from design to production readiness within quoted lead times
- Provide problem solving skills and planning with an open and creative approach to new methodologies and technology
- Facilitate and manage 20-45 projects through team leadership and strategic customer communication
- Monitoring and improving team dynamics through weekly meetings and individual touch points with team members
- Develop and maintain milestones for new product development and production readiness
- Develop relationships with domestic and foreign suppliers to build trust, expand expertise, and produce results
- Main point of contact and support for key aerospace customers
- Review contracts and purchase orders to ensure pricing and terms are within the negotiated range and delivery commitments are met
- Enforce contact terms ensuring we stay within agreed upon guidelines
- Monitor risk, profit margins, and collaborate with upper management in yearly forecasting
Engineer Coordinator
Consolidated Precision Products
Minneapolis, MN
06.2017 - 04.2020
- Support team of eight Product and six Quality Engineers by coordinating and creating project plans and maintaining plans throughout the development process
- Support Engineering Department in daily meetings, reporting on project development, milestones, and roadblocks
- Act as a bridge between internal departments and customers on planning phase through release to production on new product development
- Perform and enforce contract terms, dates, and development review, plans, pricing, and delivery dates both internally and externally
- Partner with Sales and Purchasing to procure updated purchase orders and contracts
- Extract and analyze data from QAD ERP system, reporting trends and highlights to leadership team
Export Sales & Inventory Control Specialist
Bell Lumber & Pole Co.
New Brighton, MN
07.2016 - 05.2017
- Account acquisition and retention
- Manage all export sales and ensure compliance to all procedures of organization
- Prepare all export quotes, orders, and logistics documentation for shipments
- Reduced logistics and increased sales margin via selection of new carriers and innovative pricing strategies
- Lead and work on special projects without supervision
- To maintain trustworthy professional relationships with existing and prospective clients
- Analyze and verify all material inventory numbers for accuracy
- Review any discrepancies and make all necessary corrections and adjustments
- Ordered and tracked inventory on hand while anticipating future inventory needs
- Act as a bridge between the planning phases of production and actual production
Inside Sales Representative
Bell Lumber & Pole Co.
New Brighton, MN
07.2015 - 05.2017
- Provide exceptional service and product knowledge with emphasized product features based on analysis of customer's needs, while quoting price, payment terms, bid specifications, and other sales forms
- Processing all orders, bid packages, adjustments for customer in a timely manner
- Assisted in creating and facilitating training during growth period of pilot dual role program with senior management
Fiscal Technician II
Washington State University Housing & Dining Financial Services
Pullman, WA
07.2013 - 05.2015
Branch Manager
JP Morgan Chase (formerly Washington Mutual)
Moscow, ID
05.2010 - 07.2012
Personal Banker
JP Morgan Chase (formerly Washington Mutual)
Moscow, ID
08.2009 - 04.2010
Teller
JP Morgan Chase (formerly Washington Mutual)
Lake Stevens, WA
02.2007 - 07.2009
Education
Spokane Community College -
Spokane Community College
01.2013
High School -
Sandpoint High School
06.2002
Skills
- CRM proficiency
- Goal oriented
- Customer relationship management
- Communication and negotiations
- Problem-solving abilities
- Customer relations
Technicaltools
- Microsoft Project and Office Suite
- BPCS and Salesforce
Timeline
Customer Account Representative
Minnesota Rubber & Plastics now Trelleborg
10.2020 - Current
Account Manager-Engineer Coordinator (NPI Manager)
Consolidated Precision Products
01.2019 - Current
Engineer Coordinator
Consolidated Precision Products
06.2017 - 04.2020
Export Sales & Inventory Control Specialist
Bell Lumber & Pole Co.
07.2016 - 05.2017
Inside Sales Representative
Bell Lumber & Pole Co.
07.2015 - 05.2017
Fiscal Technician II
Washington State University Housing & Dining Financial Services
07.2013 - 05.2015
Branch Manager
JP Morgan Chase (formerly Washington Mutual)
05.2010 - 07.2012
Personal Banker
JP Morgan Chase (formerly Washington Mutual)
08.2009 - 04.2010
Teller
JP Morgan Chase (formerly Washington Mutual)
02.2007 - 07.2009
Spokane Community College -
Spokane Community College
High School -
Sandpoint High School
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