Christina Stephens
Katy,TX
Summary
Experienced Care Coordinator/ Master Level Social Worker with an exceptional background in the healthcare industry. Skilled in case management with adult and youth with social service and healthcare settings. Excelling in communication to coordinate comprehensive care plans to successfully improve patient outcomes. Working effectively with other professionals, families, and community resources to provide coordinated care and support. Organizational experience in delivering NCQA standards. Proven ability to successfully manage operations and work independently.
Overview
10
10
years of professional experience
Work History
Senior Care Coordinator Lead
AmeriHealth Caritas
11.2021 - Current
- Managed and coordinated care plans for members, ensuring they received appropriate healthcare services in a timely manner
- Direct as a liaison between patients, healthcare providers, and insurance companies to facilitate seamless communication and coordination of care
- Conducted comprehensive assessments of members' healthcare needs, developing personalized care plans that aligned with their medical requirements and insurance coverage
- Addressed and resolved any issues related to care delivery or insurance coverage, advocating for members to receive the best possible care
- Manage and maintain members information and care management activities to ensure compliance with current state, federal, and third-party payer regulators
- Maintained accurate and up-to-date documentation of all interactions, care plans, and outcomes in compliance with company and regulatory standards
- Develops ongoing care plans for members with high level acuity and works to identify providers, specialists, and community resources needed for care including mental health and substance use disorders
- Monitors care plans/service plans and/or member status and outcomes for changes in treatment side effects, complications and clinical symptoms and provides recommendations to care plan/service plan based on identified member needs
- Managed programs within government contracts ensuring that we receive the necessary funding for client needs
- Evaluates the needs of the member via phone or in-home visits related to the resources available and recommends and/or facilitates the care plan/service plan for the best outcome, which may include behavioral health and social determinant needs
- Responsible for performing assessments for the identification, evaluation, coordination, and management of member's needs, including physical health, behavioral health, social services, and long-term services and supports
Mental Health Therapist
Lavante’ N Dorsey & Associates LLC.
08.2022 - 01.2025
- Private practice providing expert therapeutic services
- Counseling, public speaking, community events, trauma therapy
- Experience with developing treatment plans, intervention, group, individual, and couple therapy
- Assess and evaluate adults/adolescents/children experiencing symptoms of a behavioral health disorder
- Direct psychotherapeutic treatments to treat mental, emotional, or behavioral disorders
- Prepare and submit assessments, progress notes, reports, and summaries
- Assist with developing and posting content on social media platforms to engage the community and promote mental health awareness
- Conducted assessments to evaluate client progress and adjust therapeutic approaches
- Implemented evidence-based interventions to address diverse mental health issues
- Schedules follow up calls as necessary, makes appropriate referrals
- Assessing the needs of clients, developing, and implementing treatment plans, and providing support and guidance to clients as they work towards their goals
- Evaluate the effectiveness of the service plan and making appropriate revisions as needed in accordance with per policy & procedures and state contractual requirements
- Experience working with electronic health records and documentation systems
- Supervise/ led and managed a team of 10 employees, resulting in improved training, active listening of staff, ensuring workplace safety
- Assisted in recruiting, coaching, evaluation and development of staff, workflow, and schedules
Correctional Officer/Corporal – Supervisor
Delaware Department of Corrections
03.2015 - 11.2021
- Supervised and participated in the maintenance of discipline, order, security, and housekeeping of 7 locations and/or 300 staff
- Implements policies and procedures, insures the enforcement of institutional departmental rules and regulations
- Conducts periodic shakedowns of inmates and searches inmates, visitors, employees, cell blocks and/or other structures for such prohibited items as tools, weapons, or other contraband
- Coordinated responses to emergency situations arising in different prison locations
- Conducted research, gathered information from multiple sources and presented results
- Supervise employees through case review, training, and team-building
- Host training events, and Job hire fairs
- Conduct interviews of onboarding employees.
- Assisted in performance evaluations, productivity, development of schedules, and recruiting.
Education
Master of Social Work -
Delaware State University
Dover, DEBachelor's - Behavior Science
Wilmington University
New Castle, DESkills
- Crisis Management
- Team Collaboration
- Supervisory
- Case Management
- Child Welfare
- Healthcare Authorizations
- Member Screening
- Diagnostic Interviewing
- Court Testifying
- Court Proceeding/Procedures
- Substance Abuse Treatment
- Medically Fragile Populations
- Long Term Services & Support Population
- Time Management
- Medication reconciliation
- Performance Reviews
- Behavioral health support
- Electronic health records
- Community resource management
- Conflict resolution
- Team leadership
Internships
- Freire Charter School (Second Chances Foundation) - Wilmington, Delaware
- August 2022-2024
- Non- profit organization that provides services to youth girls from ages 8-19. A safe place to discuss controversial topics, with providing skills and knowledge on education, physical health, and mental health. Case manager for students with IEP, 504 plan and learning disabilities. Develop treatment plans, college application, jobs, and plan goals. Help students with bullying, low self-esteem by empowerment, coping skills, and possibilities.
Timeline
Mental Health Therapist
Lavante’ N Dorsey & Associates LLC.
08.2022 - 01.2025
Senior Care Coordinator Lead
AmeriHealth Caritas
11.2021 - Current
Correctional Officer/Corporal – Supervisor
Delaware Department of Corrections
03.2015 - 11.2021
Master of Social Work -
Delaware State University
Bachelor's - Behavior Science
Wilmington University
Similar Profiles
Debra CaldwellDebra Caldwell
Independent Contractor – Member Services at AmeriHealth Caritas Pennsylvania - Medicaid & Keystone First – AmeriHealth Caritas Pennsylvania Community Health Choices – Keystone First Community Health ChoicesIndependent Contractor – Member Services at AmeriHealth Caritas Pennsylvania - Medicaid & Keystone First – AmeriHealth Caritas Pennsylvania Community Health Choices – Keystone First Community Health Choices
DAQUICE PEARSONDAQUICE PEARSON
Provider Enrollment Specialist at AmeriHealth CaritasProvider Enrollment Specialist at AmeriHealth Caritas
Timothy DetmanTimothy Detman
Manager, Business Systems Analysis at AmeriHealth CaritasManager, Business Systems Analysis at AmeriHealth Caritas
Diane WiltDiane Wilt
Clinical Care Reviewer at AmeriHealth Caritas Family of CompaniesClinical Care Reviewer at AmeriHealth Caritas Family of Companies
Brayden ArnoldBrayden Arnold
IT Professional at Texas A&M Transportation InstituteIT Professional at Texas A&M Transportation Institute