CHRISTINA STICKLES

Work History

UCPath

Riverside, CA

2023.09 - Current

Skilled at working independently and collaboratively in a team environment.
Self-motivated, with a strong sense of personal responsibility.
Proven ability to learn quickly and adapt to new situations.
Worked well in a team setting, providing support and guidance.
Worked effectively in fast-paced environments.
Managed time efficiently in order to complete all tasks within deadlines.
Passionate about learning and committed to continual improvement.
Organized and detail-oriented with a strong work ethic.
Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Identified issues, analyzed information and provided solutions to problems.
Paid attention to detail while completing assignments.

YRC Freight

07.2022 - 07.2023

Provided customer service to employees regarding payroll inquiries and issues.
Verified and submitted timekeeping information for accurate and efficient payroll processing.
Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
Maintained strict confidentiality of all payroll information and records.
Audited timesheets and payroll records for accuracy.
Tracked 580 employees vacation, sick and personal time.
Completed payroll accurately and timely to meet 580 employees expectations.

YRC Freight

05.2016 - 07.2022

Scheduled deliveries, monitored progress and communicated updates to 23 Amazon Warehouse locations.
Managed, transmitted and filed delivery paperwork.
Consulted with customers about delivery and order preparation requests.
Obtained product specifications along with delivery address, date and contact information.
Worked with vendors to schedule daily pickups and weekly deliveries.
Completed and submitted logs and paperwork every day to maintain records.
Reported customer questions, issues and complaints to management.
Updated dispatchers frequently to convey changes such as route issues or weather delays potentially impacting delivery schedules.
Tracked delivery information, mileage, and fuel use while on shift.

YRC Freight

01.2004 - 05.2016

Handled on average 75 customer inquiries and suggestions courteously and professionally per day.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Answered constant flow of customer calls with minimal wait times.
Updated account information to maintain customer records.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Utilized customer service software to manage interactions and track customer satisfaction.
Investigated and resolved customer inquiries and complaints quickly.
Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.

YRC Freight

10.1990 - 01.2004

Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
Processed payments and applied to customer balances.
Negotiated to collect balance in full.
Researched accounts and completed due diligence to resolve collection problems.
Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
Trained new team members on scripts, company services, and collection strategies.
Achieved performance goals on consistent basis.
Monitored customer accounts for payment delinquency and initiated collection efforts.
Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.