Summary
Skills
Education
Work Availability
Overview
Work History
Personal Information
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Christina St. John

Midlothian,VA

Summary

Hardworking, enthusiastic, forward-thinker, proactive, well-organized, outgoing, goal-oriented and energetic, with a talent for motivating participants with enthusiasm and encouragement. An effective leader and problem solver. Motivated Customer Service Representative. Driven to succeed. Always wanting and willing to learn and better myself. Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies. Energetic Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.

Skills

  • Strong organizational
  • Detail organizational skills, with ability to multi-task in order to meet a variety of deadlines
  • Inventory oversight
  • Scheduling
  • Positive learning environment
  • Public safety
  • Team liaison
  • Energetic personality
  • Customer-oriented
  • Conflict resolution
  • Extremely organized
  • Strong communicator
  • Group and individual instruction
  • Effective problem-solver
  • Safety training
  • Budget and records management
  • Self-motivated
  • Strong verbal communication
  • Customer service professional
  • Weeding and edging
  • Debris removal
  • Trimming and weeding
  • Planting flowers and bushes
  • Staff Management
  • Training and mentoring
  • Critical Thinking
  • Dependable and Responsible

Education

Criminal Justice

Some College, John Tyler Community College
Richmond, VA
2005

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Overview

31
31
years of professional experience

Work History

Superviser

Clark Construction Company
11.2022 - 10.2023
  • Oversaw daily operations to ensure alignment with company standards and client expectations.
  • Trained and mentored staff on safety protocols and effective cleaning methodologies.
  • Implemented quality control measures to enhance service consistency and client satisfaction.
  • Streamlined workflow processes to improve operational efficiency across multiple teams.
  • Coordinated schedules and assignments for staff, optimizing resource allocation for peak productivity.
  • Resolved customer inquiries promptly, fostering positive relationships and improving service delivery.
  • Managed inventory levels of cleaning supplies, ensuring availability while minimizing waste.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.

Supervisor

Totally Clean
10.2021 - Current
  • Assist OPS Manager/ Contract Manager in ensuring proactively provided throughout the contract.
  • To deal with customer complaints immediately in conjunction with the Management Team.
  • Report poor proformance issues to the facilities Manager.
  • Monitor and Control quality of work carrying out monthly performance.
  • Ensure all health & safety procedures are always followed and encourage safe working practices.
  • Coordinate weekly meetings with all to ensure an effective and efficient working environment as well as following all OSHA Guidelines.
  • Control the issuing and usage of cleaning materials, ensure that only the correct cleaning material are used on site.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Restocked supplies such as all cleaning supplies for the job.
  • Drove improvements to workflow and room turnover with hands-on, proactive management style.
  • Managed laundry washing, drying.
  • Communicated repair needs with owner.
  • Kept buildings entryway glass clean and polished for professional presentation.
  • Implemented new cleaning processes and team strategies to reduce necessary man-hours.
  • Coordinated daily workflow through task prioritization and concise scheduling.
  • Recommended or arranged for painting, repair work, renovations and replacement of furnishings and equipment.
  • Selected most suitable cleaning materials for different types of furniture, flooring and surfaces.
  • Monitored priorities and liaised between General Contractor and my employer, delegating tasks to complete on time.
  • Drove continuous commitment to cleaning quality and safety.
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
  • Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
  • Streamlined operations to improve process efficiency.
  • Coordinated employee schedules to keep pace with business needs and meet company demands.
  • Wiped walls, decoration and appliances
  • Worked on cleaning team of offices and other commercial buildings
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries
  • Cleaned elevators, glass and planters in public areas
  • Vacuumed rugs and carpeted areas in offices, lobbies and corridors
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean
  • Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable
  • Kept building entryway glass clean and polished for professional presentation
  • Verified cleanliness and organization of storage areas and carts
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
  • Prepared, calibrated and monitored production levels to achieve targets
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs
  • Worked with management team to implement proper division of responsibilities
  • Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures
  • Maintained compliance with company policies, objectives and communication goals
  • Developed training, task and process guidelines and communicated clear and concise directions to employees

Hoist Operator, Composite Clean Supervisor

Hensel Phelps Construction
07.2020 - 04.2021
  • Calibrated, tested and adjusted machine settings or controls in preparation for production operations.
  • Followed tooling instructions and product specifications to determine and implement operational sequences.
  • Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Completed schedules, shift reports and other business documentation.
  • Kept detailed production records and identified hold-ups.
  • Identified malfunctions or failures by routinely monitoring and analyzing equipment operations.
  • Maintained equipment performance by lubricating and cleaning components.
  • Complied with company and OSHA safety rules and regulations.
  • Updated daily production logs and informed management of production incidents or non-conformance issues.
  • Kept building entryway glass clean and polished for professional presentation.
  • Directed team of [4-15] personnel
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Communicated repair needs to maintenance staff.

Manager

King Pin Lanes, Midlothian
01.2020 - 03.2022
  • Leader in Customer Service Department, by handling all claims from unsatisfied customers.
  • Responsible for daily functions of the act board and projects fix board.
  • Check loads for GM/HBC Check clean invoices Weekly ledgers Shippers and Seasonal clean invoice verification, Inventory preparations Control D verification
  • Customer service knowledge Cashier, service desk, money order, Western Union, register sweep procedures, cash intel reports, EZ shopper's knowledge
  • Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
  • Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
  • Applied customer feedback to develop process improvements and support long-term business needs.
  • Monitored expenditures to mitigate risk of overages.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Maintained professional, organized and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Accomplished multiple tasks within established timeframes.
  • Kept detailed records of daily progress to identify and correct areas needing improvement.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Delivered feedback to decision-makers regarding employee performance and training needs.

Lawn Caretaker

Central Virginia Lawn Care
04.2019 - 05.2019
  • Followed planned landscaping designs to determine where to lay sod, sow grass and where to plant flowers and foliage.
  • Maintained grounds including trimming, weeding and general clean-up.
  • Provided upkeep on all work sites, including hedge and shrub trimming.
  • Trimmed greenery, shrubs and hedges to maintain uniform appearance.
  • Cared for lawns by mulching, aerating, wedding, grubbing and trimming and edging around walks, walls and flower beds.
  • Maintained routine landscaping schedules to boost lawn health and keep facilities professional.
  • Mixed and sprayed fertilizers, herbicides and insecticides onto shrubs, trees and grass
  • Maintained routine landscaping schedules to boost lawn health
  • Enhanced visibility and improved tree and bush shape through intentional pruning
  • Removed weeds, hazards and debris from common pathways to improve usability
  • Trimmed greenery, shrubs and hedges to maintain uniform appearance
  • Followed planned landscaping designs to determine placement of sod, sown grass, flowers and foliage
  • Mulched gardens, placed sod and adjusted soils to provide optimal growth potential
  • Performed planting, watering, mulching and edging of lawns
  • Answered questions and addressed customer concerns according to rigorous timetables, supporting diverse lawn health and landscape development requests
  • Planted bulbs, trees, bushes and flowers for residential and commercial clients
  • Removed and disposed of plant debris from work sites to keep areas safe and well-organized
  • Used shears, pruners and chainsaws to prune and trim hedges and shrubs
  • Handled hedge, bush and shrub trimming

House Cleaner

Cleaning Authority
01.2019 - 02.2019
  • Disinfected bathrooms, doorknobs and tables and picked up and disposed of trash.
  • Performed spot-cleaning on furniture stains and thoroughly vacuumed rooms.
  • Cleaned, stocked and supplied designated areas and performed dusting, sweeping, vacuuming, mopping duties.
  • Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
  • Arranged for provision of extra room bedding, linens, towels and furniture to satisfy guests with special needs.
  • Inspected, maintained and cleaned all lighting fixtures, wash baseboards and cleaned under furniture.
  • Managed and reviewed filing and office systems.
  • Consistently received positive feedback from guests on performance reviews.
  • Visited residential properties and cleaned homes for clients' arrival.
  • Sourced and ordered office equipment and supplies.
  • Achieved high customer satisfaction for cleaning above and beyond required job description.
  • Utilized personal and professional networks to identify, acquire and manage new clients.
  • Entrusted to handle confidential and sensitive situations in a professional matter.
  • Displayed absolute discretion at handling confidential information.
  • Recorded weekly supply and inventory needs and made regular orders.
  • Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces
  • Spot-cleaned stains and repaired scuffs or dings to maintain furniture and walls
  • Created spotless surfaces by dusting, sweeping, vacuuming and mopping
  • Ordered new cleaning supplies for upcoming jobs
  • Delivered quality customer service to address urgent needs and cleaning requests
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean
  • Adhered to professional house cleaning checklist
  • Kept building entryway glass clean and polished for professional presentation
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting
  • Dusted picture frames and wall hangings with cloth
  • Vacuumed rugs and carpeted areas in offices, lobbies and corridors
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds and restocking bathroom items
  • Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable

Caretaker

Medicaid
02.2006 - 06.2006
  • Organized medication and provided reminders according to schedule.
  • Planned and cooked nutritious meals to meet specific dietary needs.
  • Kept individuals safe by removing hazards and correcting problems.
  • Adapted environments to meet changing physical and mental conditions.
  • Handled incoming mail, bills and invoices and completed appropriate actions.
  • Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments and arranging transportation.
  • Maintained appropriate filing of personal and professional documentation.
  • Transported Sandra to and from doctors appointments and grocery stores.
  • Assisted elderly with daily living activities and physical therapies
  • Read and wrote shift reports and care notes for continuity of care
  • Helped residents achieve highest practical physical, mental and psychosocial well-being through individualized attention
  • Supplied incontinent care, ambulation, range of motion, communication and other wellness needs to support bodily functions and meet physical therapy goals
  • Bathed, dressed, groomed, toileted and fed residents to support activities of daily living
  • Maintained safe and sanitary work stations and equipment to reduce spread of germs, bacteria and other pathogens
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition
  • Monitored clients' overall health and well-being and noted significant changes
  • Provided compassionate and patient-focused care to cultivate well-being
  • Assisted patients with bathing, grooming, dressing and oral hygiene care both in private residences and facilities
  • Entrusted to handle confidential and sensitive situations in professional matter
  • Identified needs and coordinated plans for travel and out-of-town functions
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean
  • Replaced bandages, dressings and binders to care for wounds and encourage healing
  • Scheduled daily and weekly care hours for client caseload
  • Handled incoming mail, bills and invoices and completed appropriate actions
  • Maintained strong connections within caregiver community to gain continuous knowledge
  • Recorded status and duties completed in logbooks for management

Residential House Cleaner

Merry Maids Midlothian
03.2003 - 10.2003
  • Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
  • Disinfected bathrooms, doorknobs and tables and picked up and disposed of trash.
  • Performed spot-cleaning on furniture stains and thoroughly vacuumed rooms.
  • Prepared and staged properties for customers.
  • Polished all metal hardware fixtures.
  • Collected trash and moved garbage cans from kitchen areas to pick-up stations.
  • Cleaned walls, windows, shades and curtains.
  • Waxed and polished wood floors and other woodwork.
  • Rotated linens in storerooms and replenished supplies when they were low.
  • Dusted picture frames and wall hangings with cloths.
  • Changed bed linens and collected soiled linens for cleaning.
  • Moved chairs, desks and beds around rooms to clean behind and underneath them.
  • Polished glass surfaces and windows.
  • Cleaned and changed bedspreads, blankets and mattresses.
  • Disinfected and mopped bathrooms to keep them sanitary and clean.
  • Cleaned and sanitized bathrooms, hallways, bedrooms, living rooms and kitchens
  • Provided excellent house cleaning and maid services to clients
  • Exceeded client expectations to garner future services
  • Collected payment for services rendered and provided client with billing receipts
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds and restocking bathroom items
  • Dusted picture frames and wall hangings with cloth
  • Adhered to professional house cleaning checklist

CASHIER

FOOD SERVER/ FOOD PREP, Sheetz
11.2002 - 03.2003
  • Leader in Customer Service Department, by handling all claims from unsatisfied customers.
  • Responsible for daily functions of the act board and projects fix board.
  • Check loads for GM/HBC Check clean invoices Weekly ledgers Shippers and Seasonal clean invoice verification, Inventory preparations Control D verification
  • Customer service knowledge Cashier, service desk, money order, Western Union, register sweep procedures, cash intel reports, EZ shopper's knowledge
  • Welcomed and greeted customers daily.
  • Checked identification for proof-of-age and refused to sell alcohol to customers under the age of 21.
  • Scanned items, weighed special purchases and entered codes to properly price items.
  • Kept checkout areas clean and neat to maintain a professional appeal.
  • Built relationships with customers to increase likelihood of repeat business.
  • Operated cash register for cash, check and credit card transactions with 100% accuracy.
  • Completed all cleaning, stocking and organizing tasks in assigned sales area.
  • Prepared Food for Customers
  • Food Prep for the next shift so that they had it ready when needed
  • Helped customers complete purchases, locate items and join reward programs
  • Answered questions about store policies and addressed customer concerns
  • Stocked, tagged and displayed merchandise as required
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
  • Worked closely with shift manager to solve problems and handle customer concerns
  • Created price tags and merchandise signs
  • Tallied cash drawer at beginning and end of each work shift
  • Checked personal identifications during alcohol and tobacco sales
  • Greeted customers entering store and responded promptly to customer needs
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels
  • Restocked and organized merchandise in front lanes
  • Processed customer refunds and exchanges according to established guidelines
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals
  • Welcomed customers and helped determine their needs
  • Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance

ASSISTANT MANAGER/ MANAGER/ CASHIER, Movie Gallery

Robious Rd
11.2001 - 11.2002
  • Leader in Customer Service Department, by handling all claims from unsatisfied customers.
  • Responsible for daily functions of the act board and projects fix board.
  • Check loads for GM/HBC Check clean invoices Weekly ledgers Shippers and Seasonal clean invoice verification, Inventory preparations Control D verification
  • Customer service knowledge Cashier, service desk, money order, Western Union, register sweep procedures, cash intel reports, EZ shopper's knowledge
  • Strengthened existing customer relationships through extensive communication and proven marketing strategies.
  • Greeted and welcomed new members, establishing and updating memberships to Movie Gallery Promotional programs.
  • Created organization systems for inventory control, merchandising, financial reports and schedules.
  • Created detailed spreadsheets for scheduling and customer profiles to support sales campaigns.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Fostered client relations to acquire new accounts and increase revenue.
  • Coordinated weekly conferences with store associates to communicate sales and customer service goals.
  • Recruited, interviewed and hired individuals who would bring passion and dedication to the positions at hand.
  • Addressed problems with customers to promote quick and successful resolution.
  • Reviewed sales and merchandising reports to achieve profit goals, reduce back stock and predict sales.
  • Interacted with customers to determine needs and offer product or service solutions.
  • Managed multiple priorities in fast-paced environment.
  • Managed inventory control processes to restore back stock, control costs and meet client needs while maintaining clothing and accessory levels on sales floor.
  • Increased operational efficiency by training staff on best practices and protocols.
  • Provided excellent customer service, driving membership loyalty and increasing customer satisfaction rates.
  • Monitored cash intake and deposit records to increase accuracy and reduce discrepancies.
  • Managed weekly inventory transactions by creating templates to ensure optimal food and beverage stock.
  • Developed innovative and creative merchandise displays to drive point-of-sale purchases.
  • Resolved all issues professionally and in a timely manner.
  • Addressed and resolved strategy issues to support sales management and guide business direction.
  • Handled scheduling to ensure proper staffing for high-volume shifts and seasonal promotions.
  • Encouraged sales staff to cross-sell complementary products and services to customers.
  • Oversaw and managed operational and financial projects to deliver on time and within budget limitations.
  • Informed visitors of exhibit features and highlights to promote enriching gallery experiences.
  • Managed office and gallery supplies inventories and placed reorders to maintain predetermined stock levels.
  • Established objectives to offer team members clear roadmap to help company achieve overall goals.
  • Built positive relationships with customers to increase repeat business.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.

CASHIER/ ASSISTANT MANAGER

Tobacco Road Gas Station
08.2001 - 10.2001
  • Performed sales transactions in a timely fashion.
  • Processed shipments to complete timely updates of shelves and merchandise displays.
  • Interacted with customers and resolved customer complaints in a friendly, service-oriented manner.
  • Entered all sales into the cash register to ensure purchases were accurately recorded.
  • Ensured that the cash drawer was in compliance with overage and shortage standards and handled all assigned change funds and cash receipts.
  • Welcomed and greeted customers and offered friendly, knowledgeable assistance.
  • Maintained top-notch client servicing standards and overall satisfaction.
  • Calculated change, accepted declining balance cards and other acceptable forms of payment, and issued receipts to customers.
  • Actively pursued personal learning and development opportunities.
  • Monitored security and handled incidents in a calm and professional manner.
  • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
  • Alerted customers to upcoming sales events and promotions.
  • Priced merchandise, stocked shelves and took inventory of supplies.
  • Welcomed customers into the store and helped them locate items.
  • Cleaned and organized the store, including the checkout desk and displays.
  • Stocked and replenished merchandise according to store merchandising layouts.
  • Engaged with customers in a sincere and friendly manner.
  • Maintained established merchandising standards, including window, sales floor and promotional displays.
  • Completed all daily tasks and special assignments with an efficient and quality-driven approach.
  • Operated a cash register for cash, check and credit card transactions with 100% accuracy.
  • Responded to customer concerns with friendly and knowledgeable service.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Managed the scheduling for store shifts so that there was proper staffing at all times.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Conducted store inventories once per quarter.
  • Responded to customer questions and requests in a prompt and efficient manner.
  • Built relationships with customers to increase likelihood of repeat business.
  • Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
  • Handled all customer relations issues in a gracious manner and in accordance with company policies.
  • Processed customer refunds and exchanges according to established guidelines.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Answered questions about store policies and addressed customer concerns.
  • Helped customers complete purchases, locate items and join reward programs.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Checked personal identifications during alcohol and tobacco sales.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Collected and authorized payments of guests.
  • Welcomed customers and helped determine their needs.
  • Stocked, tagged and displayed merchandise as required.
  • Greeted customers entering store and responded promptly to customer needs.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Tallied cash drawer at beginning and end of each work shift.
  • Mentored new team members on sales software system operation.
  • Addressed customer needs and made product recommendations to increase sales.
  • Restocked and organized merchandise in front lanes.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.

Waitress

Ponderosa
07.2001 - 08.2001
  • Relayed orders to bar and kitchen by quickly and accurately recording guest selections and keying them into register.
  • Demonstrated genuine hospitality while greeting and establishing rapport with guests.
  • Inventoried and restocked items throughout day.
  • Inspected, pulled and stacked cleaned items and sent soiled items back for re-scrubbing and re-washing.
  • Maintained complete knowledge of restaurant menu, including daily specials.
  • Guided guests through menus while demonstrating thorough knowledge of food, beverages and ingredients.
  • Set dining tables according to type of event and service standards.
  • Observed tables to promptly respond to requests and refill beverages.
  • Maintained high standards of cleanliness and sanitation.
  • Attended to new tables promptly to answer first questions and take drink orders.
  • Verified cash drawer against the day’s receipts.
  • Cleared dirty dishes, refilled beverage glasses, cleaned tables and brought baskets of bread.

WAITRESS

TGI Fridays
03.2001 - 07.2001
  • Bussed, cleared, cleaned and set tables in quiet and efficient manner.
  • Monitored guest for intoxication and immediately reported concerns to management.
  • Maintained clean dining room, lobby and service areas at all times.
  • Maintained complete knowledge of restaurant menu, including daily specials.
  • Described menu items, special offerings and appropriately identified wine pairings.
  • Served beverages, breads and butter and replenished items as necessary.
  • Set dining tables according to type of event and service standards.
  • Bussed and reset tables and kept dining room and work areas clean.
  • Guided guests through menus while demonstrating thorough knowledge of food, beverages and ingredients.
  • Promoted items on beverage lists and restaurant specials.
  • Relayed orders to bar and kitchen by quickly and accurately recording guest selections and keying them into register.
  • Observed tables to promptly respond to requests and refill beverages.
  • Up-sold alcoholic beverages, appetizers and desserts.
  • Upheld standards of cleanliness, food handling and safety.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
  • Verified cash drawer against the day’s receipts.
  • Stocked and maintained cleanliness of stations.
  • Prepared for large parties and reservations, anticipating planning and staffing needs.
  • Maintained clean and presentable tables with tableware, spotless glassware, silverware and linens.
  • Demonstrated genuine hospitality while greeting and establishing rapport with guests.
  • Seated guests by pulling out chairs, placing clean and current menus in front of guests and recording accurate drink orders.
  • Monitored dining rooms for seating availability, service, safety and well-being of guests.
  • Explained menu options in detail so that customers could make educated decisions on food items.
  • Kept kitchen areas clean and free of debris and water.

Cashier/ Assistant Manager in Training

Food Lion
09.1999 - 12.1999
  • Verified data integrity and accuracy.
  • Created performance reports covering cashier sales totals and account profiles.
  • Received incoming materials and products and verified package receipt with freight records.
  • Monitored scheduled shipment dates to ensure timely delivery, expediting as necessary and communicating variances to customers.
  • Handled and processed cash and credit card transactions.
  • Maintained a friendly and customer-focused shopping platform.
  • Recommended alternative items when product was out of stock.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Accurately logged all daily shipping and receiving orders.
  • Served as liaison for customers, management and sales team.
  • Communicated clear expectations and goals to each team member.
  • Priced merchandise, stocked shelves and took inventory of supplies.
  • Completed all point of sale opening and closing procedures, including counting the contents of cash register.
  • Received multiple positive reviews which acknowledged dedication to excellent customer service.
  • Assisted customers promptly and politely, in person and via telephone.
  • Created and maintained an organized database to develop promotional sales.
  • Documented all customer inquiries and comments thoroughly and quickly.
  • Maintained cleanliness and presentation of stock room and production floor.
  • Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
  • Welcomed customers into store and helped them locate items.
  • Answered customer questions regarding merchandise and pricing.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Demonstrated dedication to continuously improving sales abilities and product knowledge.
  • Actively pursued personal learning and development opportunities.
  • Identified potential shoplifters and alerted management.

Cashier Customer Service

Video World 2000
04.1999 - 09.1999
  • Leader in Customer Service Department, by handling all claims from unsatisfied customers.
  • Responsible for daily functions of the act board and projects fix board.
  • Check loads for GM/HBC Check clean invoices Weekly ledgers Shippers and Seasonal clean invoice verification, Inventory preparations Control D verification
  • Customer service knowledge Cashier, service desk, money order, Western Union, register sweep procedures, cash intel reports, EZ shopper's knowledge
  • Ensured continuous provision of service excellence and customer satisfaction.
  • Processed customer transactions, including quotes and returns.
  • Maintained a friendly and customer-focused shopping platform.
  • Handled and processed cash and credit card transactions.
  • Worked closely with a wide range of customers, asked questions, collected information and assessed needs.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
  • Redeemed coupons to discount purchases.
  • Maintained awareness of surroundings and secured cash to minimize loss potential.
  • Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
  • Answered product questions using knowledge of sales and store promotions.
  • Counted money in drawers at beginning and end of each shift.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Operated cash register to record transactions accurately and efficiently.
  • Performed cash, card and check transactions to complete customer purchases.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.

Cashier Customer Service

Video World 2000
04.1999 - 09.1999
  • Ensured continuous provision of service excellence and customer satisfaction.
  • Handled and processed cash and credit card transactions.
  • Responded to inquiries pertaining to merchandise availability and pricing.
  • Resolved customer complaints and maintained clean and tidy checkout area
  • Maintained customer satisfaction with quick and professional handling of product returns
  • Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store
  • Redeemed coupons to discount purchases
  • Answered product questions using knowledge of sales and store promotions
  • Maintained awareness of surroundings and secured cash to minimize loss potential
  • Utilized POS system to handle customer cash and credit card transactions
  • Counted money in drawers at beginning and end of each shift
  • Monitored self-checkout systems and provided help in resolving complex problems
  • Operated cash register to record transactions accurately and efficiently
  • Checked personal identifications during alcohol and tobacco sales
  • Performed cash, card and check transactions to complete customer purchases
  • Learned duties for various positions and provided backup at key times
  • Used POS system to enter orders, process payments and issue receipts

Certified Lifeguard

Douglas Aquatics
04.1995 - 05.1999
  • Attended to needs of visitors by aiding and providing customer service in a fast-paced environment.
  • Assisted clients in finding new ways to inspire healthier habits.
  • Greeted all members in a professional and friendly manner.
  • Maintained detailed personal training records and updated progress after each session for each client served.
  • Promoted safe and interactive environment for club clients and members.
  • Maintained cleanliness of restrooms, mirrors, floor and fitness equipment.
  • Immediately reported any damaged or broken equipment.
  • Filed records for timely retrieval.

LIFEGUARD

YMCA Manchester
09.1996 - 09.1998
  • Attentively watch over swimmers being quick to identify those in distress.
  • Share tips with patrons on swimming techniques and strength training.
  • Ensure full regulatory compliance for all staff members and swimmers and led safety training to enhance overall awareness and skills.
  • Monitored safety of all guests in and around the swimming pool.
  • Garnered valuable swim instruction to patrons of various ages to build confidence, strength, and skills in a positive learning environment.
  • Ensured compliance with pool policies and procedures; offered suggestions to staff to maximize safety awareness.
  • Maximized customer satisfaction by greeting all pool patrons with courtesy and resolving any issues promptly and with a positive attitude.
  • Cultivated positive relationships with participants by interacting with them during group fitness classes.
  • Documented patient condition and treatment, coding medical claims for hospital and nursing facilities.
  • Maintained cleanliness of the group fitness room, mirrors, floor and fitness equipment.
  • Conducted guided tours and informed guests about programs offered.
  • Provided exceptional customer service to obtain new clients through referrals.
  • Immediately reported any damaged or broken equipment.
  • Greeted all members in a professional and friendly manner.
  • Assessed individual progress and suggested appropriate changes.
  • Monitored safety of guests in and around swimming pool
  • Attentively monitored swimmers to identify distress.
  • Observed weather and water conditions and alerted visitors to potential dangers, storms and rip currents.
  • Monitored safety of guests in and around swimming pool.
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Scrutinized pool deck area to prevent possible injuries or fatalities, minimizing emergent situations.
  • Performed lifesaving measures during incidents until paramedics arrived on scene.
  • Checked pool and surrounding areas for hazardous conditions.
  • Entered water immediately to pull struggling swimmers to safety.
  • Prevented falls near and into pool by calmly reminding patrons to exercise caution around edges.
  • Consulted with emergency personnel while securing scene.
  • Met regulatory compliance for staff members and led safety training to enhance lifesaving skills.
  • Provided valuable swim instruction to patrons of various ages to build confidence, strength and skills in positive learning environment.
  • Complied with pool policies and procedures and offered suggestions to staff to maximize safety awareness.
  • Completed basic maintenance and repairs to keep pools functioning properly.
  • Inspected pool during shift and skimmed toys and trash that could clog pool pump.
  • Detailed safety rules and procedures regarding activities to customers and guests.
  • Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
  • Checked water readings regularly to keep chemicals at safe levels and avoid potential illnesses among patrons.

LIFEGUARD

Sheltering Arms Rehabilitation Center
01.1997 - 01.1998
  • Life Guard for rehabilitation facility,
  • Maintain all Safety including PH balance, Chlorine and water temperature,
  • Made sure all equipment was cleaned and secure at all time.
  • Ensure full regulatory compliance for all staff members and swimmers and led safety training to enhance overall awareness and skills.
  • Maximized customer satisfaction by greeting all pool patrons with courtesy and resolving any issues promptly and with a positive attitude.
  • Attentively watch over swimmers being quick to identify those in distress.
  • Monitored the safety of all guests in and around the swimming pool.
  • Share tips with patrons on swimming techniques and strength training.
  • Supported implementation of patient health plan, including nutritional wellness, weight loss programs, and personalized fitness and exercise program.
  • Documented patient condition and treatment, coding medical claims for hospital and nursing facilities.
  • Explained the use of exercise equipment to all participants, prioritizing safety at all times.
  • Conducted initial patient assessment and analysis, prepared patient charts, and performed pre-admissions processing.
  • Ensured all gym equipment was in optimal operating condition and instructed clients on proper use.
  • Attended to all needs of visitors by aiding and providing customer service in a fast-paced environment.
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Saved distressed persons using rescue techniques and equipment.
  • Observed weather and water conditions and alerted visitors to potential dangers, storms and rip currents.
  • Attentively monitored swimmers to identify distress.
  • Maintained rescue equipment by conducting inspections and completing basic repairs.
  • Scrutinized pool deck area to prevent possible injuries or fatalities, minimizing emergent situations.
  • Checked pool and surrounding areas for hazardous conditions.
  • Prevented falls near and into pool by calmly reminding patrons to exercise caution around edges.
  • Entered water immediately to pull struggling swimmers to safety.

Personal Information

Very Organized Love Learning Punctual Always do my Best Care about what I do Always willing to help others Activities While my son attended Ettrick Elementary School, I volunteered helping Community's in Schools organize the supply trailer whenever needed and made sure that bookbags were made up for students that need them, under Mrs. Trask 2

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