Christina Strong
Miramar,FL
Summary
Polite and professional Telecommunications Operator with exceptional guest coordination skills. Proficient in use of Opera with proven to promote effective communication across departments. Helpful Telephone Operator adept at providing detailed and correct information to inquiring customers. Skilled in front desk management and call routing. Displays poised and eloquent demeanor to convey positive company image. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Front Desk position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
Work History
Telecommunications Operator
Loews Miami Beach Hotel
12.2023 - 03.2024
- Enhanced customer satisfaction by efficiently addressing and resolving technical issues in a timely manner.
- Streamlined communication channels for improved call routing, resulting in reduced wait times for callers.
- Assisted in the development of training materials to ensure new hires were well-prepared to handle telecommunications tasks.
- Collaborated with team members to maintain high-quality service standards, leading to increased client retention rates.
- Managed high call volume while maintaining professionalism and composure during periods of peak demand.
- Monitored system performance and implemented necessary updates, ensuring optimal functionality and minimal downtime.
- Handled sensitive customer data with discretion, adhering to strict confidentiality protocols at all times.
- Provided comprehensive support for various telecommunication systems, including VoIP, SIP Trunking, and TDM technologies.
- Maintained detailed records of interactions with customers for future reference and problem resolution assistance.
- Conducted regular equipment tests, identifying potential issues before they escalated into larger problems.
- Participated in ongoing professional development opportunities to stay current on industry trends and best practices.
Front Desk Agent
Loews Miami Beach Hotel
12.2023 - 03.2024
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Streamlined front desk operations for improved efficiency and faster service delivery.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Facilitated smooth guest experiences by coordinating with multiple departments across the property.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
- Contributed to team success by consistently meeting or exceeding performance targets for guest satisfaction ratings and occupancy rates.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Collaborated with housekeeping staff to maintain cleanliness standards in the lobby and common areas.
- Managed room inventory effectively, ensuring optimal occupancy rates and revenue generation.
Customer Service Cashier
Publix
02.2022 - 05.2023
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Streamlined the checkout process for faster service and improved customer experience.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Collaborated with team members to ensure smooth operations during peak hours.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Utilized strong product knowledge to upsell items when appropriate, boosting overall sales revenue.
- Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
Education
High School Diploma -
West Broward High School
Pembroke Pines, FL06.2021
Skills
- Search directories
- Greeting customers
- Switchboard management
- Front Desk Operations
- Professional Communication
- Call Routing
- Incident Reporting
- Information Security
- System monitoring
- Installation and maintenance
- Writing reports
- Troubleshooting systems
- Safety awareness
- Active Listening
- Flexible Schedule
- Caller Assistance
- Customer Service
- Problem-solving abilities
- Written Communication
- Customer database management
- Multitasking
- Time Management
- Teamwork and Collaboration
- Professionalism
- Self Motivation
- Decision-Making
- Excellent Communication
- Front Desk Management
- Critical Thinking
- Effective Communication
- Telephone reception
- Data Entry
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
English
Full Professional
Creole
Full Professional
Timeline
Telecommunications Operator
Loews Miami Beach Hotel
12.2023 - 03.2024
Front Desk Agent
Loews Miami Beach Hotel
12.2023 - 03.2024
Customer Service Cashier
Publix
02.2022 - 05.2023
High School Diploma -
West Broward High School
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