Christina Sullivan
New York,NY
Summary
Dynamic and dedicated professional with extensive experience at various restaurants and most recently Endeavor Airlines, excelling in passenger safety and customer service. Proven ability to enhance satisfaction through effective conflict resolution and team collaboration. Skilled in emergency preparedness and training, consistently achieving high performance ratings while maintaining a professional appearance and strong work ethic.
Overview
8
8
years of professional experience
Work History
Flight Attendant
Endeavor Airlines
02.2025 - Current
- Ensured passenger safety through thorough pre-flight briefings and compliance with safety protocols.
- Provided exceptional customer service by addressing passenger needs and resolving inquiries promptly.
- Collaborated with crew members to maintain efficient cabin operations during boarding and in-flight service.
- Trained new flight attendants on company procedures, safety regulations, and customer service standards.
- Conducted emergency drills regularly to enhance team readiness for various in-flight situations.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
- Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
- Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
- Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
Server
The Abbey Restaurant
06.2021 - 12.2024
- Resolved customer complaints effectively to enhance guest satisfaction.
- Implemented upselling techniques to increase average check totals consistently.
- Assisted in developing training materials for onboarding new employees.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Server
Frank’s Restaurant
04.2018 - 04.2020
- Delivered exceptional customer service in high-pressure dining environments.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Trained and mentored new servers on service protocols and menu knowledge.
- Managed table assignments to optimize seating arrangements for efficiency.
- Maintained cleanliness and organization of dining areas throughout shifts.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
Education
Associate of Arts -
American Musical And Dramatic Academy
New York, NYSkills
- Passenger safety protocols
- Customer service excellence
- In-flight operations management
- Emergency preparedness training
- Team collaboration skills
- Conflict resolution strategies
- Training and onboarding development
- High-pressure service delivery
- Visual merchandising strategies
- Customer feedback analysis
- Food and beverage service standards
- Hygiene and cleanliness standards
- Customer service
- Strong work ethic
- Attention to detail
- First aid
- Team collaboration
- Reliability and punctuality
- Hospitality service expertise
- Food and beverage service
- Time management
- Professional appearance
Timeline
Flight Attendant
Endeavor Airlines
02.2025 - Current
Server
The Abbey Restaurant
06.2021 - 12.2024
Server
Frank’s Restaurant
04.2018 - 04.2020
Associate of Arts -
American Musical And Dramatic Academy