Christina Sumampow
Canton,MI
Summary
Dynamic Branch Manager with a proven track record at Citizens Bank, recognized for achieving 90%+ customer satisfaction and leading teams to exceed sales goals. Exceptional communication and training skills drive revenue growth and foster strong client relationships. Committed to operational excellence and mentoring future leaders in the banking industry.
Overview
22
22
years of professional experience
Work History
Branch Manager, Vice President
Citizens Bank
01.2011 - 01.2019
- Citizens Of Excellence Award three years in a row
- Consistently in the top 10% of Branch Managers in the Midwest
- Bankers consistently in the top 10% in the Midwest
- Increased revenue year over year
- Customer Satisfaction consistently above 90%
- Multisite Branch Manager test group from 2015-2016
- Successful record of managing objectives in meeting sales goals, deadlines in a profit and loss environment
- Acted as a Mentor, Trainer to incoming Branch Managers
Branch Manager
J.P Morgan Chase Bank
01.2008 - 01.2011
- Company Overview: Michigan
- Grew revenue (P&L) by 69% year over year.
- Grew business revenue by 200% July 2009 to July 2010.
- Branch was promoted to a B1 branch which resulted in Manager Recognition and an employee promotion to Business Banker.
- Received 100% year to date on Banker shops and customer resolution shops.
- Received a satisfactory rating on yearly bank audit.
- Branch cross sell ratio was the second highest in the district with an average 1.55% on all new accounts.
- Directly coaches and develops Assistant Manager, Personal Bankers, Sales and Service Representatives and leads Tellers in order to create a strong work environment.
- Out on the floor interacting with employees and customers every day.
- Leads by example, coach’s right behaviors, and holds team accountable to do what is right for the customer.
- Manages and improve branch performance, including profit & loss, service scores, campaign results and product value credits.
- Conducts huddles and debriefs, engage in every account close request and share best practices.
- Provide customer issue resolution; research; inquiries.
- Establish, develop, retain and deepen long term relationships.
- Michigan
Branch Manager
Charter One Bank
01.2000 - 01.2008
- Company Overview: Michigan
- Promoted 4 times in 8 years from Teller to Branch Manager.
- Supervise branch operations, new account personnel and work closely with Investment and Business Banking Officer to build new banking relationships.
- Accountable for maximizing branch revenues, sales, customer satisfaction, branch staffing and minimizing operating losses.
- Led branch to achieving 100% of goal and 20 over achievers through coaching, developing and executing a business plan.
- Resulted in Manager of the year award and promotion to a premium branch.
- Successfully achieved highest customer satisfaction goal in the North and South region over a 12 month period.
- Guided branch through successful conversion to new computer system, products and procedures, resulting in enhanced customer service, more accessible records and better account report generation.
- Led branch from 45% goal achievement to 185% goal achievement in Lending, new Business accounts, Checking accounts, and Customer satisfaction in one quarter.
- Achieved an Outstanding on every annual performance review.
- Coached and developed new colleagues to reach 100% of their individual goal achievement resulting in bonus payout and branch sales goal achievement.
- Michigan
Flight Attendant
Mesaba Airlines
01.1998 - 01.1999
- Company Overview: Romulus, MI
- Responsible for providing legendary service to passengers by performing safety, passenger duties and cabin preparation duties.
- Provided leadership, direction and assistance in emergency situations.
- Ability to communicate in any circumstance.
- Romulus, MI
Teller, Savings and Loan Counselor
Standard Federal Bank
01.1997 - 01.1999
- Company Overview: Michigan
- Responsible for opening and servicing new accounts and cross selling other bank products to expand banking relationships.
- Received highest score in the region on quarterly bank shops.
- Trained Tellers on generating leads and asking for referrals to achieve cross sell goal.
- Closed mortgage and personal loans.
- Handled all customer service issues.
- Michigan
Education
Graduate -
Schoolcraft College
01.2000
Graduate -
Plymouth Salem High School
Plymouth, MI01.1997
Skills
- Outstanding communication, presentation, and sales skills
- Strong ability in personal interviewing, training, and motivating
- Skilled in organization and office procedures
- Ability to achieve immediate and long-term goals and meet operational deadlines
- Excellent customer service
References
Available upon request
Training
- Banking courses, Seminars, workshops, principles of banking offered through Charter One
- Coaching and Developing
- Business Banking
- Other seminar and training classes on various issues
Experience Years
13
Personal Information
Industry: Banking
Accomplishments
Citizens of Excellence recipient three years in a row
Recognized for leadership January 2018
References
References available upon request.
Timeline
Branch Manager, Vice President
Citizens Bank
01.2011 - 01.2019
Branch Manager
J.P Morgan Chase Bank
01.2008 - 01.2011
Branch Manager
Charter One Bank
01.2000 - 01.2008
Flight Attendant
Mesaba Airlines
01.1998 - 01.1999
Teller, Savings and Loan Counselor
Standard Federal Bank
01.1997 - 01.1999
Graduate -
Schoolcraft College
Graduate -
Plymouth Salem High School
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