Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Christina Syner

Dunbar

Summary

Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Barista Shift Supervisor

The Violet Kitchen
03.2024 - 10.2024
  • Managed cash handling procedures, efficiently executed order placing, & upheld company policies for consistent performance across the team.
  • Improved store cleanliness and sanitation standards by regularly conducting thorough inspections and addressing issues promptly.
  • Ensured smooth daily operations by maintaining adequate stock levels through regular inventory checks and timely reordering of supplies.
  • Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
  • Boosted sales through the promotion of seasonal beverages and upselling bakery items to customers.
  • Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
  • Assisted customers with special requests and dietary concerns, ensuring their needs were met while adhering to company guidelines.
  • Monitored food inventory and supplies to prevent waste.
  • Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
  • Monitored food preparation, production, and plating for quality control.
  • Created new recipes, outlined steps, and training staff on correct preparation.
  • Set and oversaw weekly and special event menu plans.
  • Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
  • Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.

Bartender

Southside Junction Taphouse
04.2021 - 12.2023
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
  • Fostered culture of teamwork, collaborating with colleagues to ensure smooth operation during high-traffic periods.
  • Improved team morale and efficiency, leading by example and offering support during peak hours.
  • Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
  • Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
  • Facilitated smooth workflow, coordinating with kitchen and floor staff to expedite orders.
  • Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
  • Implemented sustainable practices, reducing waste by introducing reusable straws and biodegradable napkins.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.

Head Cashier

Bath & Body Works
10.2019 - 03.2021
  • Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
  • Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
  • Assisted customers by answering questions and fulfilling requests.
  • Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Promoted culture of excellence and continuous improvement among cashier team.
  • Ensured compliance with financial and security policies, safeguarding store assets.
  • Addressed technical issues at checkout, minimizing downtime and maintaining smooth operation.
  • Engaged with customers to gather feedback, leading to improvements in service and product offerings.
  • Restocked and organized merchandise in front lanes.


Hostess, Takeaway Specialist, Server

Outback Steakhouse
05.2015 - 03.2021
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
  • Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
  • Enhanced team efficiency, collaborating effectively in high-pressure settings.
  • Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.

Education

Health Services Administration Degree - Health Administration

Valley College
Beckley, WV
05-2017

Skills

  • Willingness to listen and learn
  • Critical thinker and complex problem solving
  • Adaptability to change
  • Team collaboration
  • Food safety compliance
  • Attention to detail
  • Task delegation
  • Time management
  • Reliability
  • Multitasking
  • Excellent communication

Certification

  • ServSafe Food Handler's Certification

Timeline

Barista Shift Supervisor

The Violet Kitchen
03.2024 - 10.2024

Bartender

Southside Junction Taphouse
04.2021 - 12.2023

Head Cashier

Bath & Body Works
10.2019 - 03.2021

Hostess, Takeaway Specialist, Server

Outback Steakhouse
05.2015 - 03.2021

Health Services Administration Degree - Health Administration

Valley College

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Christina Syner