Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christina Szarka

Massillon,OH

Summary

Proven leader and efficient multitasker, adept in customer service and stock management, significantly reduced staff turnover at Sally's Beauty Supply. Leveraged strong decision-making and teamwork skills to enhance store operations and customer satisfaction. Achieved notable results in client retention and sales growth, demonstrating adaptability and a commitment to excellence.

Overview

20
20
years of professional experience

Work History

Personal Shopper/Delivery Driver

Walmart Spark
08.2021 - Current
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Worked productively with customers to meet order requirements and service expectations.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.
  • Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.
  • Cultivated strong relationships with clients through consistent communication and timely follow-ups, resulting in repeat business.
  • Managed online shopping orders and deliveries, ensuring timely receipt of purchases.
  • Assisted clients in managing returns and exchanges, ensuring hassle-free process that maintained their trust in service.

Store Manager

Sally's Beauty Supply
02.2005 - 06.2021
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Supervised guests at front counter, answering questions regarding products.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
  • Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
  • Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.

Education

Bachelor of Science - Early Childhood Education/Intervention Specialist

Walsh University
North Canton, OH
05.2012

Skills

  • Customer Service
  • Attention to Detail
  • Planning and Organization
  • Decision-Making
  • Multitasking Abilities
  • Task Prioritization
  • Stock management
  • Adaptability and Flexibility
  • Self Motivation
  • Professionalism

Timeline

Personal Shopper/Delivery Driver

Walmart Spark
08.2021 - Current

Store Manager

Sally's Beauty Supply
02.2005 - 06.2021

Bachelor of Science - Early Childhood Education/Intervention Specialist

Walsh University

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Christina Szarka