With a proven track record at Huddle House, I excel in customer service and inventory control, enhancing dining experiences and operational efficiency. My expertise in training and mentoring, coupled with a knack for visual merchandising, has significantly boosted employee productivity and engagement, reflecting my ability to lead and innovate in fast-paced environments.
Hi, I’m
Christina Taliaferro
Moultrie,GA
Summary
Overview
2025
years of professional experience
Work History
Action Installers
Retail Worker
Job overview
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Resolved customer issues promptly and professionally, ensuring their continued loyalty to the brand.
- Managed returns and exchanges process smoothly, maintaining high levels of customer satisfaction even during difficult situations.
- Assisted in training new employees on store policies and procedures, contributing to a cohesive team environment.
- Answered questions about store policies and addressed customer concerns.
- Provided excellent product knowledge to customers through continuous learning about new items and promotions within the store.
- Handled cash transactions accurately and efficiently while adhering to company loss prevention guidelines.
- Delivered exceptional customer service with a friendly demeanor, resulting in increased repeat business.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively.
- Collaborated with team members to execute store promotions and sales events, driving revenue growth.
- Participated in regular inventory counts, allowing for accurate record-keeping and better decision-making regarding merchandise ordering.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Improved overall efficiency through proactive restocking of product shelves during low-traffic periods.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Assisted customers with prompt and polite support in-person and via telephone.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Managed efficient cash register operations.
- Developed strong rapport with customers and created positive impression of business.
- Prioritized helping customers over completing other routine tasks in store.
- Recommended complementary purchases to customers, increasing revenue.
- Wrapped, boxed and weighed bakery department products.
- Performed cash, card, and check transactions to complete customer purchases.
Huddle House
Waitress Trainer
10.2022 - 05.2024
Job overview
- Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
- Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly.
- Maintained consistent customer satisfaction rates through attentive listening skills and prompt issue resolution when necessary.
- Provided support during high volume periods by efficiently managing multiple tables simultaneously without compromising service quality.
- Promoted teamwork among staff members through collaboration efforts and fostering a positive work atmosphere.
- Implemented proper food handling procedures for a clean and safe dining environment, resulting in fewer customer complaints.
- Increased overall restaurant performance through comprehensive staff training on menu items, upselling techniques, and company policies.
- Ensured smooth transitions between shifts by conducting thorough handovers with incoming waitstaff regarding ongoing table statuses or special requests from guests.
- Recognized for exemplary training skills by management, resulting in increased responsibilities and involvement in onboarding new employees.
- Reduced order errors by implementing standardized processes for communicating orders clearly between front-of-house and back-of-house teams.
- Maximized revenue potential by effectively suggesting daily specials or promotions to customers based on their preferences or dietary restrictions.
- Delivered personalized attention to each trainee''s learning style during training sessions to optimize comprehension of material.
- Assisted with inventory management to control costs while maintaining adequate stock levels for efficient restaurant operations.
- Collaborated with fellow trainers to continuously update training materials as needed to align with changing menus or restaurant policies.
- Instructed servers on proper techniques for taking orders, serving food and providing customer service.
- Utilized effective communication techniques to support server learning and comprehension.
- Developed job-specific competencies and performance standards.
- Established and maintained quality control standards.
- Provided coaching and mentoring to employees.
- Identified workers with specific skill sets to recommend for promotions or raises, increasing internal hiring Number%.
- Developed lesson plans, instructional materials and written practice tests for Type and Type training courses.
- Developed and implemented successful onboarding program.
- Developed and executed performance management programs to increase employee engagement and productivity.
- Created and oversaw Type training programs for operations.
- Analyzed and evaluated training effectiveness and program outcomes.
- Wrote contracts for company employees, working towards satisfactory agreement between executives, employees and personal goals.
- Facilitated virtual, in-person and blended learning sessions.
- Worked with vendors to customize courseware to accommodate business needs.
- Used Software to design training for Type employees and increase company retention and productivity rates Number%.
- Utilized variety of instructional design methodologies to create effective learning experiences.
- Wrote training manuals for Type employees and Type positions according to strict company guidelines and Type protocols.
- Trained and mentored Number new personnel hired to fulfill various roles.
- Designed and delivered web-based, self-directed learning materials.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Built and maintained professional relationships with vendors and suppliers.
- Assisted in new server onboarding and orientation to cultivate seamless transitions.
- Monitored new server performance and offered continuous support throughout training period.
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Established and maintained positive relationships with trainees to drive successful learning outcomes.
- Provided feedback and guidance to help servers develop industry skills and knowledge.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
Education
UnmvcLos Lunas, NM
N/A from Criminal Justice
2006
University Overview
Skills
- Customer service
- Patience and empathy
- Customer assistance
- Reliability and punctuality
- Store cleaning
- Relationship building
- Cash handling accuracy
- Store maintenance
- Professional appearance
- Stock replenishment
- Display maintenance
- Payment processing
- Merchandise display
- Product knowledge expertise
- Shipment receiving
- Loss prevention
- Order processing
- Sales promotion
- Sales proficiency
- Product demonstrations
- Time management
- Loss prevention awareness
- Cross-selling strategies
- Problem-solving
- Workplace safety compliance
- Inventory control
- Visual merchandising
- Promotional displays
- Loss prevention techniques
- Plan-o-gram implementation
- Merchandising expertise
- Customer feedback management
- Register operation
- Front-end organization
- Point of sale systems
- Financial records oversight
- Cash register operation
- Seasonal display setup
Timeline
Waitress Trainer
Huddle House
10.2022 - 05.2024
Retail Worker
Action Installers
Unmvc
N/A from Criminal Justice
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