Christina Tanagretta
Pine Bush,NY
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations. Skilled in building bridges and cementing connections with business accounts to serve needs, strengthen loyalty and drive competitive growth. Successful at achieving sales objectives with consistency. Service-driven team player with record of providing high-quality support. Intelligent customer service representative with outstanding retail expertise. Grasps company initiatives quickly achieving store and personal goals. Swiftly adapts to shifting seasonal needs, demands and priorities. Communicates trends and recommendations to customers, and provides feedback to management. Applies effective teamwork, customer and sales skills simultaneously. Passionate about promoting lasting customer satisfaction by delivering top-notch service and unparalleled support. Proficient in customer service best practices and related options. Effectively drives revenue with skilled promotional and problem-solving abilities.
Overview
17
17
years of professional experience
1
1
Certification
2
2
years of post-secondary education
Work History
Customer Service Specialist
Walgreens Boots Alliance
Tucson, AZ
01.2023 - Current
- Provided primary customer support to internal and external customers.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Resolved concerns with products or services to help with retention and drive sales.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Customer Service Representative II
Charter Communications, Spectrum
MIDDLETOWN , NY
01.2020 - 12.2022
Home school teach
School district
Pine Bush, NEW YORK
05.2014 - 12.2019
- Paid attention to detail while completing assignments.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Applied effective time management techniques to meet tight deadlines.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
Pharmacy Technician
Montgomery Pharmacy
Montgomery, NY
02.2013 - 04.2014
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Resolved non-routine issues like third-party billing, computer system and customer service issues.
- Counted, measured and compounded medications following standard procedures.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Prepared intravenous solutions, admixtures, respiratory drugs and other solutions using aseptic techniques.
- Stocked, labeled and inventoried medication to keep accurate records.
- Collected co-payments or full payments from customers.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications.
- Coordinated with insurance representatives to process claims and calculate correct co-pay information for patients.
- Entered and processed patients' prescriptions into internal system.
- Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
Office Manager's Assistant
True Value Company
Pine Bush, NY
06.2006 - 01.2013
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Evaluated employee records and productivity to complete employee evaluations.
- Communicated corporate objectives across divisions through regular correspondence and scheduled status updates.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Maintained reports of transactions and greeted customers when entering and leaving establishment.
- Counted money in drawers at beginning and end of each shift.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Researched issues through identification of similar past problems and recommended most appropriate solution.
Education
Bachelor of Arts For Teaching - Child Development
Orange County Community College
Middletown, NY 01.2021 - Current
No Degree - Early Childhood Education
Orange Ulster Boces
Goshen,NYCertificate - Pharmacy Technician
Orange County Community College
Middletown, NY05.2013
High School Diploma -
Pine Bush Senior High School
Pine Bush,NY06.2006
Skills
- Strong Organizational Skills
- Microsoft Office Suite
- Report Preparation
- Professional and Courteous
- Verbal and Written Communication
- Meticulous Attention to Detail
- Confidentiality and Data Protection
- Multi-Line Telephone Systems
- Supply Inventory Control
- Document and File Management
- Schedule Management
- Critical Thinking
- Cash Drawer Management
- Clear Communication
- Customer Service
- Cleaning and Sanitizing
- Microsoft Office
- Problem Solving
- Remote Conferencing
- Writing and Editing Skills
- Accounting and Bookkeeping
- Fast Learner
- Employee Communications
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Customer Service Specialist
Walgreens Boots Alliance
01.2023 - Current
Bachelor of Arts For Teaching - Child Development
Orange County Community College
01.2021 - Current
Customer Service Representative II
Charter Communications, Spectrum
01.2020 - 12.2022
Home school teach
School district
05.2014 - 12.2019
Pharmacy Technician
Montgomery Pharmacy
02.2013 - 04.2014
Office Manager's Assistant
True Value Company
06.2006 - 01.2013
- CPhT - Certified Pharmacy Technician
No Degree - Early Childhood Education
Orange Ulster Boces
Certificate - Pharmacy Technician
Orange County Community College
High School Diploma -
Pine Bush Senior High School
Similar Profiles
Nicholas SzalejkoNicholas Szalejko
Pharmacy Manager at Walgreens Boots AlliancePharmacy Manager at Walgreens Boots Alliance
Matthew CastleMatthew Castle
Retail Staff Pharmacist at Walgreens Boots AllianceRetail Staff Pharmacist at Walgreens Boots Alliance
Shawntanice KingShawntanice King
Shift Manager at Walgreens Boots AllianceShift Manager at Walgreens Boots Alliance