Christina Tano

Business Validation/Contractor Compliance

• Responsible for the Business Validation Desk.
• Assisted with new staff orientation, training and staff development in the Contractor Compliance department.
• Utilized Magnit's VMS to manage Business Validation review
• Maintained SOP for Business Validation Desk

EOR (Payroll) & Staffing Desk

• Managed end to end Payroll & Staffing reqs
• Revamped the New Hire Orientation to make it easier for new contractors, as well as for our Magnit team
• Utilized Genentech's Fieldglass to manager EOR & Staffing workers
• Follow, maintain, and update SOP for day-to-day procedures.

Business Validation/Contractor Compliance

• Primary Point of Contact for the Business Validation desk
• Completed Business Validation screening within SLAs
• Maintained Business Validation SOP, assisted client with new dashboard flow and functionality
• Educated Facebook managers on Contractor Compliance process, laws and why it was a Faceook requirement
• Assisted client in transition to a new MSP for Business Validation

• Assisted the client in developing the Contingent Worker Compliance Training and managed the completion for all Contingent Workers
• Thoroughly reviewed and saved Background Check Attestations for Contingent Workers, reported issues to Facebook managers to get approval
• Proactively triage DESK and Service Cloud cases
• Helped the Vendor Management Team, when needed

• Managed schedules for 2 doctors & 3 hygienists
• Managed 2 Dental Assistants and an office assistant
• Provided excellent customer service skills; in person, over the phone and though email. Helped keep a high level of patient satisfaction and patient retention
• Proactively scheduled and confirmed patient appointments to ensure a full schedule to maximize daily profits
• Extensive knowledge in insurance processes; educated patient on insurance benefits and dental procedures, presented treatment plans,, collected patient copays
• Organized payroll for the payroll provider
• Event Panning
• Kept a well-organized office
• In house tier 1 IT support
• Served over 250 patients per month
• Trained new staff members in office procedures and processes