Christina Taulani
Central Point,OR
Summary
At EyeCare Associates of Southern Oregon, Pc, excelled as an Office Manager by enhancing customer service and streamlining billing processes, achieving a significant improvement in client satisfaction and operational efficiency. Leveraged organizational skills and a professional demeanor to foster team collaboration and optimize office administration. Reliable and competent Medical Billing professional with exceptional data entry and customer service skills.
Overview
26
26
years of professional experience
Work History
Office Manager
EyeCare Associates Of Southern Oregon, Pc
04.1998 - Current
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Communicated with insurance companies to resolve denied claims and resubmitted.
- Assisted patients with understanding their medical bills and provided clarification on complex insurance issues, promoting a positive customer experience.
- Identified and resolved patient billing and payment issues.
- Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
- Ensured timely submission of claims to various insurance carriers, resulting in prompt payment for services rendered.
- Collected payments and applied to patient accounts.
- Precisely completed appropriate claims paperwork, documentation and system entry.
- Precisely evaluated and verified benefits and eligibility.
- Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
- Posted payments and collections on regular basis.
- Prepared billing statements for patients and verified correct diagnostic coding.
- Delivered timely and accurate charge submissions.
- Reviewed patient diagnosis codes to verify accuracy and completeness.
Education
High School Diploma -
Happy Camp High School
Happy Camp, CASkills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Data Entry
- Customer Relations
- Billing
- Team Supervision
- Professional and Courteous
- Performance reviewing
- Human Resources
Timeline
Office Manager
EyeCare Associates Of Southern Oregon, Pc
04.1998 - Current
High School Diploma -
Happy Camp High School
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