Christina Taylor
Syracuse,NY
Summary
Detail-oriented Patient Access Representative with extensive medical services background and strong work ethic. Managed patient-related accounts receivables at large medical facility. Excellent communications skills and empathetic nature enabled achievement of positive outcomes.
Overview
23
23
years of professional experience
Work History
Access Scheduler Rep
St. Joseph's Hospital
01.2015 - Current
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Trained new staff on hospital processes and procedures.
- Responded to inquiries by directing calls to appropriate personnel.
- Trained new staff on filing, phone etiquette and other office duties.
- Transported patients
- Scheduled Patients for all imaging exams.
- Controlled Patient Flow
- Daily communication with nurses nd Doctors.
Patient Care Technician
St. Joseph's Hospital
05.2022 - Current
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Maintained clean and safe environment to promote patient safety and comfort.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Performed EKG's
- Collected and transported specimens to prepare for lab testing.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Applied oxygen via nasal cannula, simple masks and nebulizer masks under direction of nurse in charge.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
COVID-19 Response Frontline Case Investigator
PCG Consulting
08.2020 - 05.2022
- Contacted people exposed to individuals with COVID-19, assessed symptoms and referred for testing.
- Coordinated with public health and local facilities to support isolation and quarantine of individuals.
- Reached out to people newly diagnosed with COVID-19 to determine contact histories and potential exposures.
- Offered basic guidance regarding testing and medical consultation for those exposed to people with COVID-19.
- Completed follow up calls with patients.
Medical Imaging Technician
St. Joseph's Hospital
10.2000 - 01.2015
- Coordinated with other healthcare personnel to deliver quality patient care.
- Upheld high level of service to patients by assisting in different ways, displaying professionalism and responding appropriately to questions and concerns.
- Transported Patients.
- Prepared and positioned patients for imaging procedures.
- Scheduled patients for all of imaging.
- Answered Telephone calls.
Education
No Degree -
Onondaga Community College
Syracuse, NYHigh School Diploma -
Fowler High School
Syracuse, NY06.1998
Skills
- Patient Contact
- Explaining Instructions
- Phone and Email Etiquette
- Reading Comprehension
- Reliability and Dedication
- Medical Terminology
- Word Processing
- Spreadsheet Tracking
- Multi tasking
- Great Communication
- Problem solving
Timeline
Patient Care Technician
St. Joseph's Hospital
05.2022 - Current
COVID-19 Response Frontline Case Investigator
PCG Consulting
08.2020 - 05.2022
Access Scheduler Rep
St. Joseph's Hospital
01.2015 - Current
Medical Imaging Technician
St. Joseph's Hospital
10.2000 - 01.2015
No Degree -
Onondaga Community College
High School Diploma -
Fowler High School
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