Christina Taylor
Summersville
Summary
Experienced with title documentation processes, ensuring accurate and compliant record-keeping. Uses meticulous attention to detail and organizational skills to manage complex paperwork. Knowledge of regulatory standards and customer service, fostering seamless operations and client satisfaction.
Overview
7
7
years of professional experience
Work History
Title Clerk
Northside Chrysler/ Mid State Ford
09.2022 - 02.2025
- Managed high-volume workload while maintaining strict attention to detail in verifying ownership documents and registration forms.
- Communicated with customers to resolve common title issues.
- Coordinated efforts between sales staff, finance managers, and DMV offices to provide clients with prompt service regarding their vehicle titles.
- Expedited the title transfer process, closely monitoring timelines and proactively addressing any potential delays.
- Enhanced customer satisfaction by providing timely and accurate title information for vehicle transactions.
- Calculated and remitted state sales tax, service, and other charges.
- Contacted [State] Motor Vehicle Department to determine status of pending titles.
- Maintained confidentiality and security of personal information to protect customer privacy and prevent identity theft.
- Organized and maintained a comprehensive database of all title transactions, allowing for easy retrieval in cases of disputes or audits.
- Kept up-to-date with state and federal regulations to prevent errors and fraud.
- Collected taxes and fees, submitted payments and issued receipts.
- Developed strong relationships with external partners such as banks, insurance companies, and government agencies to facilitate seamless transactions.
- Continuously improved processes for title management, identifying areas of improvement and implementing changes where necessary.
- Negotiated successfully with lienholders to resolve outstanding debt issues impacting clients'' ability to secure clear vehicle titles promptly.
- Educated clients on the importance of title integrity by explaining the risks associated with incorrect or missing documentation.
- Fostered positive relationships with customers, addressing concerns and guiding them through title transfer process with empathy and expertise.
- Strengthened team collaboration, sharing insights and strategies with peers to collectively overcome challenges.
- Increased departmental productivity, multitasking between title processing, customer service, and administrative duties.
- Enhanced team knowledge, regularly updating colleagues on new title processing software and technologies.
- Analyzed title documents to identify potential issues and resolve any discrepancies.
- Examined and verified a large number of titles weekly.
- Counted and verified amounts of down payments for vehicles, imputed into the system and made receipts for all money coming into the dealership.
- Handled accounts payable for the dealership and wrote checks.
Clerk
Summersville Regional DMV Office
05.2022 - 08.2022
- Provided excellent service to customers seeking driving permits or license renewals, resulting in positive feedback from clients.
- Increased customer satisfaction by providing knowledgeable assistance with DMV rules, regulations, and procedures.
- Ensured compliance with state laws by verifying required documentation for vehicle title transfers and registrations.
- Kept up-to-date with changes in DMV policies and procedures, allowing for accurate guidance to customers seeking information or assistance.
- Promoted a positive work environment by cultivating strong professional relationships with colleagues and supervisors.
- Improved customer experience by patiently guiding individuals through complex forms and processes related to their specific needs.
- Facilitated smooth customer interactions by addressing questions or concerns regarding DMV policies in a clear and concise manner.
- Managed high-stress situations effectively, maintaining a calm demeanor while assisting frustrated or upset clients.
- Worked closely with customers to determine eligibility and verify accuracy and integrity of application data.
- Operated specialized photographic equipment to obtain photographs for drivers' licenses or photo identification cards.
Receptionist
Summersville Pediatrics
11.2021 - 05.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Assisted with onboarding new clients and securing paperwork completion.
Cashier
Dairy Queen
05.2019 - 08.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Cashier
Food Lion
05.2018 - 08.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Education
High School Diploma -
Nicholas County High School
Summersville, WV05-2019
Skills
- Title Data Processing
- Document Organization
- Data Accuracy
- Title Examination
- Document Evaluation
- Detail-Oriented Approach
- Detail-Oriented Data Input
- Strong Verbal Communication
- Proficient in Multitasking
- Effective Time Management
- Consistent Dependability
Timeline
Title Clerk
Northside Chrysler/ Mid State Ford
09.2022 - 02.2025
Clerk
Summersville Regional DMV Office
05.2022 - 08.2022
Receptionist
Summersville Pediatrics
11.2021 - 05.2022
Cashier
Dairy Queen
05.2019 - 08.2019
Cashier
Food Lion
05.2018 - 08.2018
High School Diploma -
Nicholas County High School
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