CHRISTINA TAYLOR
Dallas-Fort Worth Metroplex
Summary
Senior leader with extensive experience in background screening and data operations. Demonstrated success in building vendor ecosystems, optimizing supply chains, and achieving multi-million-dollar cost savings. Known for fostering collaboration among Product, Engineering, and Operations to enhance quality, scalability, and operational efficiency.
Overview
19
19
years of professional experience
Work History
Senior Director, Product Partnerships
CHECKR, INC.
Remote / Dallas–Fort Worth Metroplex
04.2024 - Current
- Led partner ecosystem for background check data and services, driving partner strategy, negotiations, performance governance, and cross-functional execution.
- Lead partner ecosystem powering background check data and services, spanning partner strategy, negotiations, performance governance, and cross-functional execution.
- Delivered multi-million-dollar cost savings through gross margin improvement, operational efficiencies, and direct-to-source innovation leveraging public data.
- Strengthened collaboration between Product, Engineering, and Operations, improving prioritization, accountability, and delivery of partner-driven initiatives.
- Established vendor operating cadence with quarterly QBRs, scorecards, and KPI/SLA governance to streamline performance and escalation processes.
- Strengthened collaboration among Product, Engineering, and Operations to enhance prioritization, accountability, and delivery of partner-driven initiatives.
Head of Operations / Director, Data Quality & Customer Support
TESSERA/THEMIS (A CHECKR COMPANY)
11.2019 - 04.2024
- Owned end-to-end operations across data sourcing, processing, delivery, quality assurance, and customer support/relations; built scalable practices to improve quality, responsiveness, and stakeholder alignment. Led ~20–25 employees.
- Established data quality standards and controls (validation, integrity checks, QA workflows) that enhanced reliability and minimized escalations.
- Developed customer support functions by creating standard operating procedures and prioritization frameworks.
- Coordinated with internal and external stakeholders to resolve complex data issues, leading to prevention through root-cause analysis and standardization.
- Built and scaled customer support/customer relations functions, including SOPs, prioritization frameworks, and escalation routines.
Senior Business Analyst
BACKGROUNDCHECKS.COM (HIRERIGHT)
Dallas
04.2007 - 11.2019
- Analyzed and classified 1,200+ criminal data sources using compliance and business rules; served as SME for criminal data acquisition and data operations.
- Collaborated with technical teams to troubleshoot defects and enhance data content while ensuring adherence to quality standards.
- Led day-to-day operations of 15+ team members in dispute investigations, data acquisition, and expungement processing.
- Developed business rules, SOPs, and training materials; facilitated quality improvement through error analysis and risk mitigation.
Education
B.S. - Interdisciplinary Studies
Stephen F. Austin State University
Nacogdoches01-2012
Skills
- Product partnerships
- Vendor/Partner strategy
- Strategic negotiation
- Stakeholder management
- Cross-functional collaboration
- Vendor governance
- Regulatory compliance
- Data quality & governance
- Operational excellence
- Redundancy/Resiliency strategy
- Escalations & RCA
- Market research
- Collaborative leadership
Affiliations
- Professional Background Screening Association (PBSA), Active Member
Timeline
Senior Director, Product Partnerships
CHECKR, INC.
04.2024 - Current
Head of Operations / Director, Data Quality & Customer Support
TESSERA/THEMIS (A CHECKR COMPANY)
11.2019 - 04.2024
Senior Business Analyst
BACKGROUNDCHECKS.COM (HIRERIGHT)
04.2007 - 11.2019
B.S. - Interdisciplinary Studies
Stephen F. Austin State University