Christina Taylor
Head Of Operations
Charlotte,NC
Summary
Collaborative strong leader with dedication to partnering with colleagues to promote an engaged, empowering work culture and best in class product experiences. Strength in building and maintaining relationships with a diverse range of stakeholders in dynamic, fast-paced settings.
Overview
15
15
years of professional experience
5
5
years of post-secondary education
2
2
Certificates
Work History
Head of Operations
Cash App Taxes (formerly Credit Karma Tax)
09.2016 - Current
- Led cross-functional teams of product specialists, engineers and quality assurance engineers in development of products and resolution of product defects.
- Collaborated with regulatory agencies to ensure products meet requirements while maintaining positive relationships with state and local regulatory agencies and the IRS.
- Led sprint planning, reviews and retrospectives.
- Led workflow, anti-fraud and customer support processes to keep operations running smoothly.
- Oversaw 42 simultaneous federal and state projects, monitoring each for development milestones and quality control compliance to reduce impact of unforeseen issues.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Analyzed customer feedback and identified areas for improvement to drive business success.
- Trained and guided team members to maintain high productivity and performance metrics
- Stayed up to date on modern practice advances while applying best-in-class software development with existing technology
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization
- Reviewed code to check compliance and worked with developers to identify and remove software bugs
- Cultivated and strengthened lasting vendor relationships using strong issue resolution and dynamic communication skills.
- Documented technical workflows and knowledge to educate newly hired employees
Chief Operating Officer
One Price Taxes (Acquired By Credit Karma)
Cary, NC
01.2009 - 09.2016
- Designed, implemented and managed all quality testing of product
- Hired, mentored and trained customer support staff
- Managed inside sales, business development and white label product relationships and implementation
- Assisted customer support staff with issues and questions (both tax-specific and technical)
Education
MBA -
Meredith College
Raleigh 09.2011 - 05.2013
BBA - Accounting
Baker College
Jackson 09.2006 - 05.2010
Skills
Product development
Certification
Licensed Enrolled Agent, Internal Revenue Service
Affiliations
- Treasurer, National Association of Computerized Tax Processors (NACTP)
- Member, National Association of Enrolled Agents (NAEA)
- Committee Member, Analysts Community of Practice, Identity Theft Tax Refund Fraud – Information Sharing and Analysis Center (ACOP, ITTRF-ISAC)
Timeline
Licensed Enrolled Agent, Internal Revenue Service
05-2020
Head of Operations
Cash App Taxes (formerly Credit Karma Tax)
09.2016 - Current
Project Management Certification, North Carolina State University
06-2014
MBA -
Meredith College
09.2011 - 05.2013
Chief Operating Officer
One Price Taxes (Acquired By Credit Karma)
01.2009 - 09.2016
BBA - Accounting
Baker College
09.2006 - 05.2010
Similar Profiles
Earl FrancisEarl Francis
Call Center Representative at Foundever (Cash App Taxes)Call Center Representative at Foundever (Cash App Taxes)
Andres Benjamin Martínez PérezAndres Benjamin Martínez Pérez
Service Desk Analyst at Cash App FoundeverService Desk Analyst at Cash App Foundever
Regina WestfallRegina Westfall
Manager Escalation/Support Lead at Cash App/SquareManager Escalation/Support Lead at Cash App/Square
Annie BraunsteinAnnie Braunstein
Teacher at Ben Gamla Palm BeachTeacher at Ben Gamla Palm Beach
Tamaghna BanerjeeTamaghna Banerjee
Senior Data Engineer at CAPGEMINISenior Data Engineer at CAPGEMINI