Christina Teal
KNIGHTDALE,NC
Summary
Goal-oriented Team Player comemended for first-rate leadership, communication and multitasking abilities. Well-versed in implementing team objectives and goals and mediating interpersonal issues. Offering several years of hands-on experience overseeing daily operations and guiding team members toward achieving goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Pharmacy Technician/Customer Service Team Lead
Publix
Wendell, NC
10.2020 - Current
- Greeted customers and answered questions regarding personal medications or over-the-counter pharmacy products.
- Provided customer service to patients by answering questions about medications and health-related topics.
- Collaborated with other healthcare professionals such as nurses or physicians regarding drug therapies or treatments for patients.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
- Scheduled, assigned, and monitored daily work activities of customer service team members.
- Resolved escalated customer complaints in an efficient manner while maintaining excellent customer relations.
Customer Service Representative
Duke Health System
Durham, NC
06.2022 - 01.2023
- Reviewed medical records to ensure accuracy of required information needed for pre-authorization requests.
- Assisted in resolving claim issues related to billing and reimbursement inquiries.
- Collaborated with internal staff members such as Billing Specialists, Medical Coders., to resolve any discrepancies in patient's insurance information.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Communicated with patients with compassion while keeping medical information private.
Environmental Service Technician
WakeMed Raleigh Campus
Raleigh, NC
08.2019 - 02.2020
- Adhered to departmental policies regarding safety protocols while performing job duties.
- Responded promptly to requests for housekeeping services from staff or visitors.
- Cleaned and sanitized patient rooms, bathrooms, offices and other areas according to prescribed procedures.
- Replenished supplies such as soap, toilet paper and paper towels in restrooms.
- Maintained cleaning equipment in a clean and orderly fashion.
Director of Housekeeping
Northwell Health System
New Hyde Park, NY
02.2014 - 07.2019
- Developed and implemented effective policies and procedures for cleaning operations to ensure high standards of cleanliness.
- Organized employee training programs related to health and safety practices and hotel policies and procedures.
- Ensured compliance with OSHA regulations regarding hazardous materials used in housekeeping operations.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Maintained an inventory of cleaning supplies, equipment and linens, ordering additional items as required.
Education
Associate of Science - Health And Human Services
Ultimate Medical Academy - Clearwater
Clearwater, FL06.2021
Skills
- Insurance Verification
- Resolving Customer Issues
- Problem-Solving Skills
- Staff Management
- Scheduling
Certification
- Adult and Pediatric CPR/AED
- Medical Office Administration
- CPhT - Certified Pharmacy Technician
References
References available upon request.
Timeline
Customer Service Representative
Duke Health System
06.2022 - 01.2023
Pharmacy Technician/Customer Service Team Lead
Publix
10.2020 - Current
Environmental Service Technician
WakeMed Raleigh Campus
08.2019 - 02.2020
Director of Housekeeping
Northwell Health System
02.2014 - 07.2019
Associate of Science - Health And Human Services
Ultimate Medical Academy - Clearwater