Christina Teepe
TERRE HAUTE,IN
Summary
Reliable Secretary driven to promote operational efficiency through advanced administrative and decision-making abilities. Insightful and productive team member with active communication skills. Employs flexible approach to resolving daily issues. Orderly and committed administrative assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Office Secretary
Terre Haute Auto and Equipment
Terre Haute , IN
2024.06 - Current
- Processed payroll information according to established procedures.
- Monitored employee attendance records in order to ensure compliance with company policies.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Greeted visitors in a professional manner and provided assistance when necessary.
- Answered telephones promptly and directed calls to appropriate personnel.
- Ensured that all customer service requests are handled in a timely manner.
- Managed incoming mail by sorting it into categories based on urgency or importance; responding to inquiries or forwarding messages appropriately.
- Scheduled appointments, meetings, travel arrangements and conference calls.
- Provided administrative support to management staff as needed.
- Organized and maintained filing systems both electronically and manually.
- Directed clients and guests to correct departments, rooms, and staff members.
- Managed office duties, ordered materials, organized workspaces, answered emails, and made phone calls.
Personal Banker
Fifth Third Bank
Terre Haute , IN
2016.06 - 2024.05
- Identified potential fraud risks on accounts and reported suspicious activities to management.
- Researched customer inquiries and reported findings in a timely manner.
- Conducted account openings and closings for clients.
- Recognized opportunities for cross-selling additional banking products or services.
- Provided guidance on how best to utilize online banking tools for maximum benefit.
- Assisted customers with deposits, withdrawals, transfers, loan payments and other banking transactions.
- Participated in training sessions regarding new banking products or services.
- Developed relationships with customers by providing exceptional service in order to increase sales opportunities.
- Promoted additional bank services through personal contact with customers.
- Facilitated resolution of customer disputes in a fair manner while protecting the interests of the bank.
- Cross-sold banking products such as credit cards, loans and investments.
- Responded promptly to customer emails, phone calls and requests for information.
- Advised customers on various financial products available from the bank.
- Reviewed existing accounts for accuracy of information and compliance with regulations.
- Monitored changes in laws related to banking policies and procedures.
- Performed daily balancing of cash drawer and reconciled discrepancies when necessary.
- Greeted customers upon entering the bank and directed them to appropriate personnel or services.
- Analyzed financial documents provided by customers to determine their needs.
- Provided customer service to clients, including answering questions and resolving issues.
- Processed loan applications according to established guidelines.
- Analyzed customer credit data and other financial information to identify solutions that aligned with customer needs.
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
- Partnered with loan and mortgage officers and financial advisors to provide clients with optimal financial solutions.
- Expanded customer relationships by maintaining regular follow-up processes and rapport.
- Educated customers on variety of retail products and digital solutions, enhancing customer experience.
- Met with customers to analyze financial needs and maximize sales opportunities.
Education
High School Diploma -
White River Valley High School
Switz City, IN2000-05
Skills
- File Management
- Database entry
- Spreadsheet development
- Billing and Invoicing
- Document Scanning
- Proofreading
- Expense Reporting
- Document Management
- File Organization
- Staff Support
- Verbal Communication
- Scheduling appointments
Accomplishments
- Presidents Circle Winner
Certification
- Notary
References
References available upon request.
Timeline
Office Secretary
Terre Haute Auto and Equipment
2024.06 - Current
Personal Banker
Fifth Third Bank
2016.06 - 2024.05
High School Diploma -
White River Valley High School
- Notary
Similar Profiles
Precious HogoPrecious Hogo
Certified Registered Nurse Anesthetist at Terre Haute Regional HospitalCertified Registered Nurse Anesthetist at Terre Haute Regional Hospital
Lakin RileyLakin Riley
Company Secretary at Terre Haute Hardwoods DBA Kirkham HardwoodsCompany Secretary at Terre Haute Hardwoods DBA Kirkham Hardwoods
Connor SwainConnor Swain
Section Cello at Terre Haute Symphony OrchestraSection Cello at Terre Haute Symphony Orchestra