Christina Ternnyson
Clovis ,CA
Summary
Dynamic IT Technician with a proven track record at White King and Bauch, excelling in network optimization and remote support. Enhanced user experience through effective troubleshooting and training, while managing IT assets efficiently. Skilled in hardware installation and technical support, fostering self-sufficiency among staff and ensuring seamless operations.
Overview
25
25
years of professional experience
Work History
IT Assistant Manager WFH
SCHAEFER INC
04.2025 - Current
- Enhanced organizational efficiency through consistent hardware setups.
- Assisted in budget management, planning for annual technology expenditures, and cost-saving initiatives.
- Managed multiple projects simultaneously while ensuring timely completion of each within allocated resources.
- Facilitated seamless data migrations during system upgrades without any disruption or loss of crucial information.
- Enhanced system efficiency with routine maintenance and troubleshooting tasks.
- Evaluated emerging technologies for potential implementation in driving organizational growth and efficiency gains.
- Mentored junior IT staff members, empowering them to grow professionally while contributing meaningfully to the team''s success.
- Championed continuous improvement efforts within the IT department by identifying areas of inefficiency or outdated practices requiring modernization.
- Addressed user concerns promptly, fostering a positive work environment that emphasized customer service excellence within the IT department.
- Increased overall productivity by automating repetitive tasks through custom script development.
- Streamlined communication between departments by developing and implementing an internal messaging platform.
- Currently working on from home due to a health scare I just teach and direct and train other employees at the moment
Senior IT Technician
Shield Defense Corporation
02.2000 - 05.2021
- Maintained office PCs, networks and mobile devices.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
- Conducted regular preventive maintenance on hardware equipment, prolonging lifespan while minimizing unexpected failures.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Improved network efficiency by optimizing configurations and implementing necessary updates.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners and Type.
- Managed inventory of hardware and software assets, ensuring proper allocation and maintenance throughout their lifecycle.
- Delivered end-user training on various IT tools and platforms, promoting self-sufficiency among staff members.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Configured systems according to prescribed software and hardware frameworks.
- Participated in planning sessions for IT projects, contributing technical expertise to ensure successful project outcomes.
- Completed detailed reporting on work activities, providing management with insights into IT operations and opportunities for improvement.
- Reduced system downtime by proactively monitoring and addressing potential issues in a timely manner.
- Streamlined IT support processes, resulting in increased productivity within the department.
- Implemented data backup strategies to ensure business continuity during unforeseen events or disasters.
- Participated in on-call rotation to ensure 24/7 availability of technical support for mission-critical systems.
- Developed and documented standard operating procedures for consistent IT service delivery across the organization.
IT Technician
Bausch & Lomb
02.2005 - 01.2006
- Maintained office PCs, networks and mobile devices.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Improved network efficiency by optimizing configurations and implementing necessary updates.
- Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
- Conducted regular preventive maintenance on hardware equipment, prolonging lifespan while minimizing unexpected failures.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Delivered end-user training on various IT tools and platforms, promoting self-sufficiency among staff members.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Participated in planning sessions for IT projects, contributing technical expertise to ensure successful project outcomes.
- Managed inventory of hardware and software assets, ensuring proper allocation and maintenance throughout their lifecycle.
Education
Bachelor’s Degree - Computer Science
UNIVERSITY OF MASSACHUSETTS AMHERST
Amherst, MA07.2004
Skills
- Desktop technical support
- Hardware installation
- Technical support
- Software configuration
- Network troubleshooting
- Remote support
- System administration
- Network maintenance
- Help desk operations
- Application installations
- Wireless networking
- IT asset management
- Network security
- IT documentation
Timeline
IT Assistant Manager WFH
SCHAEFER INC
04.2025 - Current
IT Technician
Bausch & Lomb
02.2005 - 01.2006
Senior IT Technician
Shield Defense Corporation
02.2000 - 05.2021
Bachelor’s Degree - Computer Science
UNIVERSITY OF MASSACHUSETTS AMHERST
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