Christina Terrell-Goudy

· Responsible for providing information, advocacy, resources and supports to participants in the Personal Options program, the self-directed module for the WV Medicaid Aged and Disabled Waiver Program, the Intellectual/Developmental Disabilities Waiver & the Traumatic Brain Injury Waiver Program.

· Conduct assessments to address physical, mental & emotional needs and develop service/care plan based on individual needs.

· Responsible for six-month monitoring visits with program members as well as monthly phone contacts to monitor health and safety. Assist program members with maintaining eligibility for the Waiver Programs & with their medical re-evaluation paperwork.

· Maintain a high caseload in all 3 state Waiver Programs. Return phone calls & emails within 24 business hours.

· Apply outstanding communication & interpersonal skills to present information to program members of all levels of education on their role as an employer in a self-directed program. Ensure all members and their employees understand the information and resources provided by PPL, including their own responsibilities.

· Assists program members with program enrollment forms, tax forms, employee paperwork, and Legal Representative paperwork.

· Creates spending plan for Medicaid Waiver budgets & assist with payroll issues.

· File management responsibilities include maintaining participant records in accordance with Medicaid regulations in company web portal system , CRM, Care Connections, WV Incident Management System, and in a remote office.

· Assist Program Manager with case file organization and pre-audit before each annual state audit, for the Aged & Disabled & Traumatic Brain Injury Programs. Also attend these yearly audits to assist Program Manager & Supervisors.

· Mentor & assist with training new staff

· Created and presented training for all staff on Aged & Disabled Waiver Assessments and Service Plans.

· Proficient in computer application skills and navigation including Microsoft Word, Outlook, Excel, & Teams.

Provided case management for home & community-based services to families. Developed & monitored individual service care plans based on client needs. Conducted monthly home visits to monitor health & safety. Provided crisis assistance & support. Developed & conducted weekly educational groups at the local YWCA Readiness Center & Sojourners Homeless Shelter. Completed documentation and monthly Medicaid billing and rebilling. Provided counseling to center patients

• Served as a Social Worker for a case management agency for the WV Aged & Disabled Waiver Program. Provided home & community-based services. Conducted assessments, developed service plans & conducted home visits based on client needs. Negotiated with service providers for the implementation of service care plans. Conducted discharge planning with area hospitals, nursing homes & home health agencies. Completed documentation in case records & monthly Medicaid billing.