Christina Terry
Louisville,KY
Summary
Hardworking server/bar/sp/ct with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
4
4
years of professional experience
Work History
Manager
Olive Garden
Louisville, KY
02.2022 - Current
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
- Established processes to ensure efficient workflow throughout the organization.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Provided leadership during times of organizational change or crisis situations.
- Developed annual goals for each department based on market trends and competitor analysis.
Server/Bartender/SP/Certified Trainer
Olive Garden
Louisville, KY
01.2020 - Current
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Provided friendly service to guest
- Trained new employees on restaurant procedures and plating techniques.
- Resolved customer concerns with friendly and knowledgeable service.
- Assisted with daily operational functions of the restaurant.
Education
Basic
Admiral King High School
Lorain, OH06.1998
Skills
- High-Volume Dining
- Dining Customer Service
- Point of Sale (POS) System Operations
- Order Accuracy and Delivery
- multitasking
- Transactions and Cash Handling
- Food Inspection
- Menu Memorization
Timeline
Manager
Olive Garden
02.2022 - Current
Server/Bartender/SP/Certified Trainer
Olive Garden
01.2020 - Current
Basic
Admiral King High School
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