Christina T. Gilbert
Houston,Texas
Summary
To transition into health service administration and management by leveraging over 25 years of security and supervisory experience. Currently completing a Bachelor's degree in Health Service Administration (expected May 10, 2025). Seeking to contribute strong leadership and operational oversight in the role of Chief Operating Officer at Harmony House, Inc., helping individuals of all abilities lead meaningful and active lives.
Experienced with coordinating security measures and directing security staff. Utilizes effective team leadership to maintain safe and secure environment. Knowledge of emergency response protocols and risk management strategies.
Skilled security professional with strong background in overseeing safety protocols and managing security teams. Adept at coordinating with staff to ensure secure environment, responding swiftly to incidents, and adapting to dynamic situations. Known for reliability, effective communication, and focus on achieving security objectives. Proficient in risk assessment, conflict resolution, and use of security technology.
Coordinated Security Supervisor with over 20 years of experience providing exceptional security detail and supervision for highly valuable corporate assets. Diligent and collaborative facilitator of comprehensive security system with expertly trained personnel and deliberate preventive measures. Exceptional provider of practical on-the-job training for new and sustaining security personnel.
Knowledgeable Health Service Administrator with background in overseeing security operations and ensuring safety of personnel and property. Proven ability to manage emergency situations and implement effective security protocols. Demonstrated leadership and communication skills in training and supervising security teams.
Committed safety leader aiming to fulfill a Security Supervisor opportunity in which honesty and integrity will be highly valued. Well-versed in emergency protocols and basic first-aid. Pragmatic and professional in all situations.
Dedicated Security Supervisor skilled in providing exceptional security monitoring, knowledge of surveillance protocols and CCTV equipment. Focused and detail-oriented with proven history of mitigating risks and utilizing reasoned decision-making in high-pressure situations.
Overview
12
12
years of professional experience
Work History
Security Officer / NOPD Special Commissioned Officer
Children's Hospital/LCMC
01.2018 - Current
- Performed patrols, safety checks, responded to calls, documented incidents, and ensured compliance with hospital safety
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
Dispatcher
University of Houston / State of Texas
01.2015 - Current
- Received and dispatched calls, coordinated field units, and logged emergency response data
- Directed dispatching, routing, and tracking of the works and performance of 45 facility employees.
Security Supervisor
Baylor St. Luke's Medical Center
04.2017 - 04.2024
- Conducted regular patrols of facility to detect and deter security threats.
- Recorded incident reports with detailed accounts of occurrences.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
- Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
- Coordinated with security personnel or other departments to establish safety of visitors and staff.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Managed a team of security officers, providing guidance, support, and performance evaluations to ensure a high level of professionalism.
- Improved employee safety by conducting regular training sessions on emergency procedures and proper use of security equipment.
- Enhanced security measures by conducting thorough risk assessments and implementing new protocols.
- Developed and implemented strategies to prevent and respond to security incidents.
- Successfully managed incident response operations during critical situations, ensuring staff and visitor''s safety and minimizing potential damages to company property.
- Assisted with investigations into reported incidents, gathering evidence and providing detailed reports for review by management or law enforcement officials when required.
- Analyzed and investigated incidents alongside functional management and security supervisors.
- Collaborated with management to develop security policies and procedures.
- Screened vendors and contractors before granting access to restricted areas within mall.
- Streamlined communication between security staff, ensuring prompt response to potential threats or concerns.
- Provided ongoing training for staff members on key aspects of physical security principles, such as access control systems or situational awareness techniques during routine operations.
- Evaluated security personnel performance regularly through unannounced drills or simulated emergency scenarios that helped identify areas for improvement and additional training needs.
- Reduced incidents of theft and vandalism by closely monitoring surveillance systems and coordinating with law enforcement.
- Participated in the hiring process for new security personnel, conducting interviews and evaluating candidate qualifications to build an effective team.
- Conducted regular audits of security infrastructure, identifying areas for improvement and recommending necessary upgrades.
- Supervised team of 25 security personnel during shift.
Security Monitor
Geo Group - Southeast Texas Transitional Center
01.2016 - 01.2017
- Monitored facility environment, performed inspections, and transported residents
- Oversaw entry and exit of up to 500 offenders, employees and visitors daily.
- Supported event planning teams by ensuring adequate security measures were in place for large-scale gatherings.
- Checked and verified photo identification prior to granting facility access.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Permitted entry with escort for approved persons into secure locations.
- Enhanced security measures by implementing access control systems and surveillance equipment.
- Participated in staff meetings, special events, and professional development activities.
- Identified violators and escorted departing personnel to guard against theft of property.
- Contacted law enforcement in case of unauthorized persons, documents, and materials.
Security Representative I
Houston Methodist Hospital
01.2014 - 01.2015
- Secured hospital grounds, responded to emergencies, and patrolled property
- Regularly reviewed security policies and procedures to identify areas for improvement or modification based on changing circumstances or new threats.
- Developed emergency response plans to minimize potential threats and risks to personnel and property.
- Coordinated emergency drills involving all building occupants to familiarize them with evacuation procedures and improve overall preparedness levels during actual emergencies.
- Streamlined access control procedures, resulting in increased efficiency and reduced wait times for visitors.
- Increased security awareness by conducting regular training sessions and workshops for employees.
- Reduced incidents of theft and vandalism by conducting thorough investigations and implementing preventive measures.
- Managed a team of security personnel, providing guidance, support, and performance evaluations to maintain high-quality service levels.
Senior Residential Specialist
MHMRA of Harris County
01.2013 - 01.2014
- Provided residential support and ensured safety within mental health services
- Coordinated training sessions for new Residential Advisors to ensure consistent quality across the team of professionals serving the community''s needs.
- Served as an approachable resource for residents seeking advice or assistance during their time at the residential complex, building strong relationships along the way.
- Implemented safety initiatives to ensure the well-being of all community members, resulting in a decrease in reported incidents.
- Developed comprehensive move-in/move-out procedures, streamlining the process for both tenants and staff members alike.
- Oversaw the selection and hiring process for new employees, ensuring that only the most qualified candidates were brought onto the team.
Education
Bachelor of Science - Health Service Administration
East Texas A&M University
Commerce, TX05.2025
Skills
- Strategic Planning
- Team Leadership
- Operations Management
- Regulatory Compliance
- Program Development
- Budget Oversight
- Crisis Response
- Staff Mentorship
- Team leadership
- Staff management
- Security personnel training
- Security management
- CPR and child CPR training
- Personnel supervision
- Staff hiring
- Security officer training
- CCTV monitoring
Timeline
Security Officer / NOPD Special Commissioned Officer
Children's Hospital/LCMC
01.2018 - Current
Security Supervisor
Baylor St. Luke's Medical Center
04.2017 - 04.2024
Security Monitor
Geo Group - Southeast Texas Transitional Center
01.2016 - 01.2017
Dispatcher
University of Houston / State of Texas
01.2015 - Current
Security Representative I
Houston Methodist Hospital
01.2014 - 01.2015
Senior Residential Specialist
MHMRA of Harris County
01.2013 - 01.2014
Bachelor of Science - Health Service Administration
East Texas A&M University
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