Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic

Christina Thomas

Salem,OR

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Hard-working has Experience being a site Manager of 5 years. Educated in some of OSHA safety requirements and experienced leading teams of workers. Experience in carpentry, flooring installation, concrete work, framing, cabinetry, painting operations. And working with a diverse population of people.

Overview

23
23
years of professional experience

Work History

Person Centered Planning Mentor

Partnerships In Community Living
05.2016 - Current
  • Collaborated with company leaders to support consistency and best Person Centered Practices, Throughout agency of 700 employees and 250 People served, Focus to educate and advocate for highest quality of care that people served want and deserve.
  • Taught Person Centered training's and developed Mentoring process for all newly hired Leadership, within all departments of P.C.L. Focus to teach how to gather information from those they support and build great plans. How to help people have life they would like to have.
  • Conducted training's and team classes throughout agency related to Being Person Centered, developing different ways to use different tools that are easily understood across agency, how not to blame but to work through issues as arise, looking for new ways to problem solve
  • Worked successfully with diverse groups of co-workers and people we serve to accomplish goals address issues, and achieve long and short term dreams.
  • Assisted with one on one training's when Person Centered Policies and procedure's were not followed and needed more individualized training's.
  • Monitored processes and procedures, making sure company met compliance regulations relating to H.C.B.S rules and Oregon Administrative rules.
  • Collected data for 24 hour Entry questionnaire's, 24 hour Fire drills, 24 hour Emergency, 24 hour Staff Emergency preparedness. Focus to work closely with many team members at time and initiate contact, give them information, and request information, give dead lines, make appointments. develop solutions. pull all of information back together and meet deadlines.
  • Collected data for Supported Living Entry questionnaire's, Supported Living Fire drills, Supported Living Emergency preparedness. As needed
  • Reviewed data and worked with teams to follow up and have items not complected done to what is required. Focus on needed assistance, How I could assist, fostering relationships with their teams,

Person Center Facilitator/Mentor/Photos and Video

Partnerships In Community Living
05.2006 - 05.2019
  • Designed and introduced leadership development, coaching and team management in Person Centered,
  • Designed several video trainings to teach Essential lifestyle planning for people we serve.
  • Designed several videos for PR related to what the agency does as a whole for both community awareness, and for fundraising.
  • Built the first website for PCL storage of Personal photos for people we serve and uploaded over 400,000 thousand photos into each persons individuals folders and maintained the site
  • Became to Personal Photographer and videographer and video maker for PCL. and continued from 2006-to 2019
  • Conducted routine home visits to inspect and, identify areas needing improvement and eliminating hazards posed to staff and people who live there for continued compliance with associated regulations, and ensure we are being person centered around true choice.
  • Update trainings for staff around policies and procedures, maintaining compliance with guidelines HCBS, OAR's that may have had changes. as needed or been asked to do so.
  • Communicated with families, ensuring that we kept open communication and information was was used to ensure their loved ones were at the heart of decision making.


Service Coordinator

Partnerships In Community Living
05.2001 - 05.2006
  • Communicated with people we serve and service providers to provide updates on work progress.
  • Resolved complaints and issues from families, and people we serve to drive satisfaction and happiness.
  • Coordinated and monitored service activities to confirm services were at or above quality standards.
  • Assessed peoples needs and developed solutions to meet or exceed those needs.
  • Managed and coordinated service teams to achieve successful completion of service projects that people were wanting in their lives.
  • Maintained accurate records and full compliance with government regulations and agency guidelines.
  • Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
  • Participated in meetings and discussions with internal and external agencies.
  • Developed efficient processes and procedures to ensure everyone's needs and wants were considered and met.
  • Prepared reports on service performance metrics and key indicators for managements review.
  • Developed productive working relationships with churches, schools, government agencies, day & work programs.
  • Managed and maintained up to 3 homes of 4 - 14 staff at a time
  • Established and maintained schedules for several projects to help plan organize workloads.
  • Developed and implemented training programs for service personnel to improve individual capabilities and enhance team performance.
  • Developed and implemented quality control and assurance procedures for service projects to deliver high standards of work on each persons projects.
  • Maintained an overall safe work environment with employee training programs and enforcement of safety procedures.
  • Optimized the person preferences and experience by delivering superior services and effectively troubleshooting issues using Person Centered Thinking.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Generated reports detailing findings and recommendations.
  • Created and managed project plans, timelines and budgets.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.

Independent Business Owner/Construction Assistant

Nash Construction
01.2001 - 01.2005
  • Promoted business to generate leads and maximize brand identity.
  • Assessed damaged materials and notified maintenance personnel of needed repairs.
  • Participated in business events, conferences and trade shows to promote products and network with business owners and prospective clients.
  • Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
  • Interviewed and hired ideal candidates to assist with logistics and tasks of business.
  • Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
  • Interacted well with customers to build connections and nurture relationships.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Trained new employees on proper protocols and customer service standards.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Assisted in recruiting, hiring and training of team members.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
  • Prepared annual budgets with controls to prevent overages.

Education

No Degree - Communications

Lane Community College
Eugene, OR

No Degree -

Chemeketa Community College
Salem, OR

No Degree - Human Resources Development

University of Phoenix
Tempe, AZ

High School Diploma -

Junction City High School
Junction City, OR
03.1976

Skills

  • Leadership Capabilities
  • Training and development
  • High Level of Professionalism
  • Upbeat and positive demeanor
  • Works well under pressure
  • Punctual
  • Ambitious
  • Dependable
  • Loyal

Awards

2007 Partnerships Of Community Living - Leadership of the year award

2011 Dell Mobility Challenge $50,000 winner

2011 The Al Rutherford Horizon award 

2017 The Pat Farley Award

2018 The Al Rutherford Horizon award 


These awards are about  being dedicated to the pursuit of each person's right regardless of ability, to live a life that is rich and full of joy, challenge and opportunity.


Timeline

Person Centered Planning Mentor

Partnerships In Community Living
05.2016 - Current

Person Center Facilitator/Mentor/Photos and Video

Partnerships In Community Living
05.2006 - 05.2019

Service Coordinator

Partnerships In Community Living
05.2001 - 05.2006

Independent Business Owner/Construction Assistant

Nash Construction
01.2001 - 01.2005

No Degree - Communications

Lane Community College

No Degree -

Chemeketa Community College

No Degree - Human Resources Development

University of Phoenix

High School Diploma -

Junction City High School

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Christina Thomas