Christina Thomas
Human services
Minneapolis,MN
Summary
Exceptionally hardworking, Proactive leader with strengths in communication and collaboration. Meticulous Human Service Worker with a stellar client satisfaction record. Regularly utilizes problem solving, multitasking skills to support the objectives of the organization. Efficiently manages relationships with clients, colleagues and senior leaders through the utility of interpersonal skills. Adept at crafting health maintenance and recovery programs carefully tailored to individual client needs and preferences. Dedicated and mindful Teaching Assistant offers passionate and informed support for students and staff.
Overview
17
17
years of professional experience
Work History
Teachers Aide
Freedom School Reading Summer Program
06.2023 - 08.2023
- Assisted teachers with supervision and care of group of 15 children.
- Supervised students on field trips for safety and proper behavior in public settings.
- Distributed learning materials such as worksheets, textbooks and group assignments.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Supported student physical, mental, and social development using classroom games and activities.
Connect Specialists
Accracare
10.2020 - 06.2023
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Utilized ticketing system to track customer requests and prioritize urgent needs.
- Troubleshot hardware, software and network issues to identify and rectify discrepancies.
- Communicated with clients to verify roots and causes of problems.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements. Managed over 50 customer calls per day
Relocation Coordinator/case Manager
OPPORTUNITY COMMUNITY SERVICES
06.2019 - 09.2020
- Assist clients in locating suitable housing in community
- Assist client in locating community resources
- Performs outreach to nursing facilities and other appropriate agencies regarding relocation services
- Works with lead agency to arrange details of waiver services
- Meets regularly with Clients to discuss progress, problems, and plans
- Take clients to potential sites for tours
- Assist clients in completing housing application
- Coordinates meeting(s), medical follow up appointments, delivery of medical equipment, availability of medications
- Developed individualized person-centered transition plan
- Complete CAF to apply for Emergency Assistance, cash, food support, 1st month's rent deposit, utility bills, etc
- Explore use of transitional funding or Bridging referral if needed.
Client and Family Services Intern
NORTH POINT
09.2018 - 03.2019
- Shadow staff who provide client coaching in areas of housing, landlord /tenant negotiations, and eviction prevention to ensure to obtain working knowledge in these problem areas
- Provide support in data entry and filing of client information and programming to update system for easier access to clients' needs
- Obtain client information, then report their programming needs and any changes to supervisor in charge on regular basis
- Communicates clients' progress by conducting weekly interdisciplinary meetings and evaluations; disseminating results and obstacles to therapeutic team and family; identifying treatment influences
- Accomplishes clients' care by assessing treatment needs; developing, monitoring, and evaluating treatment plans and progress; facilitating interdisciplinary approaches; monitoring staff performance.
Program Coordinator/Volunteer Coordinator
DIVA
12.2016 - 04.2017
- Provided open atmosphere for girls to discuss how to grow into young women without limits by encouraging them to self-discover their inner talents, values, and life goals
- Attended annual one-on-one check-ins, school visits, career activities, and family meetings with every girl in program providing reassurance and support
- Attended monthly community service-related professional conferences and meetings to grow in professional skills and knowledge
- Schedule program work, oversee daily operations, coordinate activities of program and set priorities for managing program
- Purchase or approve purchase of equipment and supplies needed by staff and program.
Retirement Reimbursement Agent
RRA, OPTUM HEALTH
01.2007 - 06.2015
- Contacts customer and establishes reason for past due account situation; makes arrangements for payments to bring account current and follows up to ensure obligation is satisfied
- Uses computer terminal to access database for obtaining account status or entering data on assigned accounts; verifies accuracy before and after entry
- Advises debtor with past due accounts of proper payment schedules and the principles of credit and credit standings
- Maintain files on all past due accounts, documenting details of methods utilized to secure payment.
Education
ASSOCIATE OF SCIENCE - HUMAN SERVICES
Minneapolis Community And Technical College
Minneapolis, MN05.2010
HIGH SCHOOL DIPLOMA -
Patrick Henry High School
Minneapolis, MN06.2006
Skills
- Schedule coordination
- Document preparation
- Classroom Organization
- Team building
- Planning and coordination
- Customer service
- Administrative support
- Able to work well under pressure and remain calm
- Dedicated with strong work ethic
- Case Management
- Customer Relationship Management
- Individual / Group Counseling
Timeline
Teachers Aide
Freedom School Reading Summer Program
06.2023 - 08.2023
Connect Specialists
Accracare
10.2020 - 06.2023
Relocation Coordinator/case Manager
OPPORTUNITY COMMUNITY SERVICES
06.2019 - 09.2020
Client and Family Services Intern
NORTH POINT
09.2018 - 03.2019
Program Coordinator/Volunteer Coordinator
DIVA
12.2016 - 04.2017
Retirement Reimbursement Agent
RRA, OPTUM HEALTH
01.2007 - 06.2015
ASSOCIATE OF SCIENCE - HUMAN SERVICES
Minneapolis Community And Technical College
HIGH SCHOOL DIPLOMA -
Patrick Henry High School
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