Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
AssistantManager

Christina Thomas

Bowman,SC

Summary

Adaptable professional with a proactive attitude and a quick learning ability. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Billing Coordinator

Conservice Utility Experts
Logan, UT
02.2023 - Current
  • Conducted research and analysis of current billing policies and procedures, making recommendations as needed for improvement or changes.
  • Analyzed reports generated from the database management system to identify any potential errors or inconsistencies in the system's performance.
  • Reviewed and verified data for accuracy and completeness before entering into the database.
  • Generated reports regularly for analysis purposes.
  • Coordinated with internal departments to resolve any operational issues.
  • Assisted with special projects as assigned by management team.

Customer Support Specialist

TeleTech
United States
01.2017 - 05.2017
  • Responded to customer emails and phone calls promptly, courteously, and professionally.
  • Researched customer inquiries using available resources such as FAQs and online forums.
  • Collaborated closely with other departments such as sales or marketing to resolve complex customer issues quickly and efficiently.
  • Maintained up-to-date knowledge of company products, services, policies, and procedures.
  • Provided technical support to customers by responding to inquiries and resolving issues in a timely manner.
  • Investigated customer complaints regarding product quality or service rendered.
  • Assisted customers with product installation, troubleshooting, and usage questions.

CUSTOMER SERVICE REPRESENTATIVE

BURGER KING
01.2010 - 11.2011
  • Resolved customer complaints promptly and efficiently.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Collected deposits or payments and arranged for billing.

CUSTOMER SERVICE REPRESENTATIVE

HARDEE'S
07.2008 - 07.2009
  • Answered customer inquiries regarding menu items, prices, promotions and special offers.
  • Trained new employees on how to use cash registers, prepare orders and provide excellent customer service.
  • Maintained cleanliness of work area throughout shift.
  • Processed payments, gave change and issued receipts for orders.
  • Ensured compliance with health codes by adhering to hygiene standards during preparation of food items.

Education

HIGH SCHOOL DIPLOMA -

NORTH HIGH SCHOOL-NORTH
North, SC
06.2007

Skills

  • Customer Service
  • Research
  • Lean Six Sigma
  • Invoice Processing
  • Quality Control
  • Effective Communication

Certification

Customer Service, 04/01/17, This certification is a Alison Customer Service Certification for entry level customer service representative.

Personal Information

Work Permit: Authorized to work in the US for any employer

Timeline

Billing Coordinator

Conservice Utility Experts
02.2023 - Current

Customer Support Specialist

TeleTech
01.2017 - 05.2017

CUSTOMER SERVICE REPRESENTATIVE

BURGER KING
01.2010 - 11.2011

CUSTOMER SERVICE REPRESENTATIVE

HARDEE'S
07.2008 - 07.2009

HIGH SCHOOL DIPLOMA -

NORTH HIGH SCHOOL-NORTH

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Christina Thomas