CHRISTINA THOMAS
Alexandria
Summary
Experienced with overseeing resident services and community operations. Known for reliability and adaptability in dynamic environments.Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
13
13
years of professional experience
Work History
Resident Services Manager
Elme Communities LLC Formerly WASHREIT
Remote
05.2024 - Current
- Managed 5 properties accounts simultaneously, coordinating efficient actions to maintain high levels of operational excellence.
- Assisted in the development of loss/collection strategies designed to minimize financial exposure resulting from uncollected debts or filings and significantly lowering the company's delinquency.
- Coordinated with legal counsel to resolve tenant disputes.
- Reconcile and adjust account ledgers by identifying discrepancies in a timely manner.
- Responsible for maintaining and generating active tenant leases.
- Posted rents and concessions to account regularly
Assistant Property Manager
Trove and Paramount Apts
Arlington, Virginia
02.2023 - 05.2024
- Earned a promotion as Multisite Assistant Property Manager after being recognized as Star Senior Sales and Marketing Ambassador due to overachieving in leasing sales and resident satisfaction
- Efficient in analyzing comp real estate market and determining best rates or concessions
- Assist with managing renewals, tracking lease expirations and executing in-house transfers
- Responsible for posting charges, paying vendors and all other accounting
- Excellent at engaging traffic and drawing in interested prospective leasers
Sales and Marketing Associate
BOZZUTO & WashReit
Alexandria, Virginia
08.2021 - 02.2023
- Received promotion within the company after one year of being in the Executive Concierge role to Sales and marketing Associate
- Recognized by the company for exceeding high velocity sales goals each month and maintaining or exceeding 96% occupancy trends for 1222-Unit community
- Successfully built brand loyalty by ensuring that the residents' experience is always stellar and by planning and executing engaging community events
- Regularly posting to social media sites and responding to reviews
- Responsible for ensuring the property is well maintained and reporting any issues to maintenance managers
Executive Concierge
BOZZUTO
Bethesda, Maryland
02.2019 - 08.2021
- Received a promotion after one year as a Residential Concierge to Executive Concierge
- Supervised a team of 6 or more resident concierge staff
- Managed staff schedules and hired temporary coverage as needed
- Planned, hosted and executed engaging community events
- Recognized by the Montgomery County Government for outstanding recycling sustainability project ideas in transitioning to a LEED-Certified community
- Improved online reputation by requesting and receiving 5-star reviews
PBX Communications Agent
MGM
National Harbor, Maryland
10.2016 - 02.2019
- Opened Casino/Hotel from construction
- Acted as a knowledgeable first point of contact to all patrons by answering general Resort questions or routing issues to respective branches
- Seamlessly multitasked administrative task while operating multiple software systems
- Efficiently input data, manage logs and reports daily
Hotel Concierge
MARRIOTT MARQUIS
Washington, DC
01.2012 - 01.2015
- Opened 2000 room Hotel from construction
- Received a promotion after one year as a Lounge hostess to a Concierge for outstanding interpersonal and customer service skills
- Responsible for welcoming guests and assisting with a variety of guest service tasks
- Assisted guest with planning trips and booking reservations
- Provided exceptional personal transient support and recommendation expertise
Education
High School Diploma -
Crossland High School
Temple Hills06.2009
Skills
- Fair Housing
- Microsoft Suites Proficiency
- PMS Systems (Yardi, Rent Café)
- Accounting and reports
- Manage financial operations
- Legal Document Preparation
Timeline
Resident Services Manager
Elme Communities LLC Formerly WASHREIT
05.2024 - Current
Assistant Property Manager
Trove and Paramount Apts
02.2023 - 05.2024
Sales and Marketing Associate
BOZZUTO & WashReit
08.2021 - 02.2023
Executive Concierge
BOZZUTO
02.2019 - 08.2021
PBX Communications Agent
MGM
10.2016 - 02.2019
Hotel Concierge
MARRIOTT MARQUIS
01.2012 - 01.2015
High School Diploma -
Crossland High School