Christina Thome
Southfield,MI
Summary
Dynamic sales professional with a proven track record at Planet Fitness Gym, excelling in customer relationship building and strategy development. Consistently achieved sales goals through effective upselling techniques and exceptional service. Recognized for strong interpersonal communication and problem-solving skills, driving customer satisfaction and business growth. A dependable team player dedicated to exceeding expectations.
Overview
9
9
years of professional experience
Work History
Sales Representative
Planet Fitness Gym
01.2024 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Enhanced customer satisfaction by providing comprehensive product demonstrations.
- Built relationships with customers and community to promote long term business growth.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Set and achieved company defined sales goals.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Developed, maintained and utilized diverse client base.
- Trained new employees on customer service, money handling and organizing strategies.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Boosted team morale and productivity by leading weekly sales strategy meetings.
Sales Associate
Toys"R"Us
06.2016 - 06.2016
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
Sales Associate
Five Below
06.2024 - 12.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Performed cash, card, and check transactions to complete customer purchases.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Monitored customers for signs of security concerns and escalated issues to management.
- Recommended complementary purchases to customers, increasing revenue.
- Prioritized helping customers over completing other routine tasks in store.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Sales Associate
Mario’s Coin Laundry
07.2020 - 12.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
Kitchen Aid
Beach Wood Manor
02.2019 - 11.2019
- Maintained a clean working environment by consistently washing dishes and completing daily cleaning tasks.
- Operated standard kitchen equipment with focus on safety and sanitation.
- Cleaned and organized kitchen stations to promote team efficiency.
- Promoted workplace safety through careful adherence to established procedures for handling sharp utensils, hot surfaces, and heavy equipment.
- Developed strong time-management skills, balancing multiple responsibilities while maintaining focus on task completion throughout shifts.
- Ensured compliance with food safety regulations by properly storing ingredients and maintaining cleanliness standards throughout the kitchen.
- Contributed to a positive work atmosphere through effective communication with colleagues and supervisors.
- Supported chefs by chopping vegetables, preparing ingredients, and assembling dishes for service.
- Assisted in the preparation of high-quality meals for customers with attention to detail and presentation.
- Facilitated seamless meal service by promptly addressing any equipment or supply issues as they arose.
Cashier
McDonald’s
06.2018 - 08.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Education
Lakeview High School
Saint Clair Shores 06.2022
Skills
- Customer service
- Customer relationship building
- Interpersonal communication skills
- Product and service knowledge
- Complex Problem-solving
- Relationship selling
- Performance improvement
- Strategy development
- Personnel training
- Time management
- Solutions planning
- Attention to detail
- Product knowledge
- Overachiever
- Hardworking
- Tenderhearted
- Dependable
- Friendly
- Goal driven
- Problem solver
Timeline
Sales Associate
Five Below
06.2024 - 12.2024
Sales Representative
Planet Fitness Gym
01.2024 - Current
Sales Associate
Mario’s Coin Laundry
07.2020 - 12.2022
Kitchen Aid
Beach Wood Manor
02.2019 - 11.2019
Cashier
McDonald’s
06.2018 - 08.2018
Sales Associate
Toys"R"Us
06.2016 - 06.2016
Lakeview High School
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