Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Christina Thompson

Cullman,AL

Summary

Dedicated Member Experience Representative with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

12
12
years of professional experience

Work History

Member Experience Representative

Alabama Credit Union
08.2020 - Current
  • HPT on deck Lead
  • Provide members with excellent service by assisting with all financial needs.
  • Process and book new accounts, business accounts, credit cards, personal and auto loans
  • Increased customer satisfaction by addressing and resolving complaints in timely manner.
  • Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
  • Process IRA's
  • Notary Public
  • Credit Life/ Credit Disability Certified.

Front Office Coordinator/ Technician/QA Specialist

Drayer Physical Therapy
01.2018 - 08.2020
  • Handled financial transactions responsibly, collecting copayments and processing payments with attention to detail.
  • Conducted insurance verification tasks accurately, ensuring proper coverage and minimizing billing errors.
  • Collect patient and client documents and information upon referral.
  • Supported administrative tasks such as filing, data entry, and document management to maintain an organized office environment.
  • Educated patients on proper exercise techniques and home care routines, promoting long-term health and injury prevention.
  • Prepared patients to meet with physical therapists or PTA
  • Assisted in the rehabilitation of patients, utilizing various therapeutic modalities such as ultrasound and electrical stimulation.

Children’s Teacher

Temple Baptist Church
01.2015 - 03.2017
  • Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
  • Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
  • Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.

Teller/ Customer Service Representative

People’s Bank of Alabama
01.2012 - 08.2015
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Assisted customers with account inquiries, resolving issues promptly and professionally.
  • Process and book new accounts, business accounts, credit cards, personal and auto loans
  • Promoted institutions products and services by meeting monthly goals and providing customers with products that meet their personal needs.

Education

No Degree - Business Management

Wallace State College

Diploma -

Vinemont High School
Cullman County
01.2009

Skills

  • Customer Support
  • Goal-oriented mindset
  • Customer Relations
  • Data entry proficiency
  • Client Relationship Building

References

  • Alyssa Butler, MSR Lead/ previous co-worker, (641) 799-5855
  • Candace Rowan, Educator/ Family friend, (256) 727-2067
  • Amy Crowe, PTA/ previous co-worker, (256) 522-7841

Timeline

Member Experience Representative

Alabama Credit Union
08.2020 - Current

Front Office Coordinator/ Technician/QA Specialist

Drayer Physical Therapy
01.2018 - 08.2020

Children’s Teacher

Temple Baptist Church
01.2015 - 03.2017

Teller/ Customer Service Representative

People’s Bank of Alabama
01.2012 - 08.2015

No Degree - Business Management

Wallace State College

Diploma -

Vinemont High School

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Christina Thompson