Christina Thompson

At REE Medical I was an intake coordinator where I took inbound calls and made outbound calls for Veterans who are interested in the service that was provided to either start a new disability claim or looking into getting an increase on their current disability rating with the VA. The service provided medical evidence for their claims. I ran consultations to see if they qualified for services, collected necessary paperwork to become a client if qualified, explained how the services worked. This was a paid service. I went into pricing of the service and had to sell the value of the service for them to sign up as a client while gaining referrals for new leads.

• Collected, verified, recorded and processed client information
• Enhanced client satisfaction by effectively managing intake processes and promptly addressing concerns.
• Exceeded performance goals by consistently meeting or surpassing target benchmarks in key result areas such as timeliness and accuracy of intakes completed.
• Streamlined intake procedures for increased efficiency and improved client experience.
• Conducted thorough client assessments to determine appropriate services and resources needed for successful outcomes.
• Input data and completed placement paperwork.
• Coordinated with multidisciplinary teams to ensure seamless delivery of services and support for clients.

At BCBST I work with BlueAdvantage account member’s. These are members that are on Medicaid or Medicare typically in the 65+age range. I assist with customer care work for them on their account, go over benefits, claims, and premium payments. I assist with finding providers and resources in their area that is useful to them in their service area as well.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Managed high call volume with exceptional professionalism and efficiency.
• Responded to customer needs through competent customer service and prompt problem-solving.
• Assisted call-in customers with questions, payments, and audits
• Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
• Navigated multiple computer systems and applications to find information.
• Logged call information and solutions provided into internal database.

Assist business customers with their current accounts and aggressively prospect for new business accounts. Proactively ask for referral and cold call new potoental business customers, very fast paced and took knowledge, aggressive attitude, and be very self motivated, also included running credit for potiental customer, set up new account, go over billing details and set up with new devices. With existing customer assisted with account questions, provided detail billing information, took payments and made payment arrangements, added new features to accounts by selling the product. Dealt with direct dealers assisting with new accounts. This position also included retention for the company.

Accomplishments

During my time at T-Mobile I was a top performer in the center. After being in the position I moved into a manager position of supervising a team of sales reps becoming one of the top teams in the region.

• Assisted in training new hires on best practices for inside sales account management, fostering a collaborative team environment.
• Collaborated with cross-functional teams to devise strategic plans for maximizing sales opportunities within assigned territory.
• Negotiated contracts with potential clients, ensuring mutually beneficial terms for both parties involved.
• Increased customer satisfaction by providing personalized account management and addressing clients'' needs promptly.
• Attended industry conferences and networking events, representing the company professionally while forging new connections in the field.
• Managed complex accounts with multiple stakeholders effectively, navigating challenging situations diplomatically to maintain positive customer relations.
• Utilized CRM tools efficiently to track leads and manage sales pipeline effectively, ultimately driving higher conversion rates among prospects.
• Serviced accounts regularly to keep revenue high and capitalize on cross-selling opportunities.
• Captured business by explaining, demonstrating and highlighting products through conversations and formal presentations.
• Prospected new leads with high level of outbound calls to both cold and warm contacts.
• Incorporated new products seamlessly and integrated offerings into routine sales calls.

At Prince Telecom I worked as a Dispatcher contracted through Comcast Cable. At this position I schedule and dispatch workers or service vehicles to appropriate locations according to customer requests, specifications, or needs. Relay work orders, messages, and information to or from workers to supervisors using telephones or two-way radios. Confer with customers or supervising personnel in order to address questions, problems, and requests for service or equipment. Monitor personnel and/or equipment locations and utilization in order to coordinate service and schedules. I also kept track of daily reports for nine systems.

• Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
• Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
• Directed dispatching, routing, and tracking of 12 fleet vehicles.
• Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
• Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
• Tracked delivery progress to identify possible delays and provide real-time updates to customers.

At GRR I worked as a waste code tracker, in this position I was responsible for checking in trucks bringing in chemical waste. I would check in the truck, send them to the appropriate dock, then enter the waste they brought in into our computer system "Enviroware". After entering all information then informed the plant of how to dispose of the waste in the appropriate way. I also prepared outbound manifests, kept inventory, and filed all paperwork.