Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christina Thompson

9 Bela Vita Way, Ormond Beach

Summary

Dynamic customer service professional with strong cash handling and financial management skills, honed at Walmart and Circle K. Proven ability to lead teams and enhance operational efficiency while delivering exceptional service. Detail-oriented and adaptable, with a commitment to resolving customer issues and promoting a positive shopping experience. CPR and AED trained, ensuring safety in all interactions.

Overview

14
14
years of professional experience

Work History

Customer Service Cashier and Overnight Stocker

Walmart
08.2011 - 05.2017
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Counted money in drawers at beginning and end of each shift.
  • Redeemed coupons to discount purchases.
  • Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
  • Processed refunds and exchanges in accordance with company policy.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Received, sorted and processed incoming stock and materials to prepare the stock for storage or shipment.
  • Supervised inventory cycle counting processes, accounting and surplus records, product damages and product returns.
  • Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
  • Moved merchandise using forklifts, pallet jacks and hand trucks.
  • Stocked designated items on shelves, end caps and displays.
  • Disposed of damaged or defective items or coordinated returns to vendors for covered items.
  • Answered product questions using knowledge of sales and store promotions.
  • Used POS system to enter orders, process payments and issue receipts.

Assistant Store Manager

Circle K
09.2018 - 01.2023
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Rotated merchandise and displays to feature new products and promotions.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Performed inventory control, such as counting, and stocking merchandise.
  • maintain gas pumps and gas inventory
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Adaptable and proficient in learning new concepts quickly and efficiently.

Customer Service Representative

Windixie
05.2023 - 01.2024
  • Responded to customer requests for products, services, and company information.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Trained staff on operating procedures and company services.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Responded proactively and positively to rapid change.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.

Caregiver, Special Needs

Key Training Center
01.2024 - 02.2025
  • Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
  • Communicated well both verbally and in writing with clients, guardians, and medical professionals.
  • Prepared meals and snacks and fed clients.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Arranged transportation and accompanied patients to doctors' offices and errands.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Assisted with daily living activities, running errands, and household chores.
  • Transported clients to and from medical appointments with safety and efficiency.

Pet Care Assistant

Petco
02.2025 - Current
  • Kept animals clean and free of contaminants to promote optimal health.
  • Administered medications to animals in treatment and documented changes in condition.
  • Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
  • Cleaned animal enclosures maintain clean living spaces for pets and prevent spread of disease.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Stocked designated items on shelves, end caps and displays.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

Education

High School Diploma -

Dunnellon High School
Dunnellon
06-2011

Skills

  • Detail-oriented approach
  • Strong customer service abilities
  • Effective time management
  • Product restocking
  • Point of sale system management
  • Cash handling
  • Team leadership
  • CPR and AED training
  • Fuel handling safety

Timeline

Pet Care Assistant

Petco
02.2025 - Current

Caregiver, Special Needs

Key Training Center
01.2024 - 02.2025

Customer Service Representative

Windixie
05.2023 - 01.2024

Assistant Store Manager

Circle K
09.2018 - 01.2023

Customer Service Cashier and Overnight Stocker

Walmart
08.2011 - 05.2017

High School Diploma -

Dunnellon High School

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