Christina Thomson
Arlington,VA
Summary
Motivated professional with a Business Degree from NYU skilled in coordinating guest services. Proven ability to manage multiple tasks in diverse areas, specializing in conflict resolution, team coordination, and customer support. Highly organized and detail-oriented, excels in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Meetings and Special Events Specialist
The Ritz-Carlton Hotel Company
Arlington, Virginia
10.2024 - Current
- Created and managed project plans, timelines and budgets.
- Collected, arranged, and input information into database system.
- Observed packing operations to verify conformance to specifications.
- Managed event logistics and operations.
- Brainstormed and implemented creative event concepts and themes.
- Developed detailed event reports, documenting all aspects of each event.
- Coordinated transportation and parking arrangements for guests and vendors.
- Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
Founder & Director
Non-Oblitus Sport Horses LLC
North Salem, NY
05.2021 - Current
- Invest in the development and sale of high-class performance animals in Europe and the United States. Oversee the entire process of initial purchase to sale. Work closely with a global elite clientele. Manage various six-figure budgets and calculate the financial risk of the overall investment/operations of the animal.
Front Desk Agent
Ritz-Carlton
Washington , DC
03.2024 - 10.2024
- Process all guest arrivals, confirm reservations, assign/move rooms, and issue and activate room key. Process all payment types, such as cash, debit, or credit.
- Process all checkouts, including resolving any late and disputed charges.
- Answer and process all guest calls, messages, requests, questions, or concerns, and coordinate with housekeeping.
- Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding the property and local areas of interest, and identify any special requests.
- Run daily reports, including the number of arrivals, departures, credit report, bucket report, routing, and payment reports, and closing reports in the computer system.
- Count the bank at the beginning and end of the shift. Balance and drop receipts according to accounting specifications.
- Set standard for rare and special luxury professional service, delivering excellence in the care and comfort of our guests.
Bridal Sales Consultant
Bloom Bridal
Greenville , SC
10.2023 - 04.2024
- Book and prepare store for appointment-only fittings. Maintain extensive product knowledge and assist brides in selecting their gown of choice. Provide a bridal experience from the moment of reception, to fitting, to purchase, and a follow-up timely product delivery.
Front Desk Agent
The Kessler Collection
Greenville, SC
09.2023 - 03.2024
- Ability to use job-related software, property management systems, and office equipment to resolve guest-related issues/concerns. Responsible for curating a seamless experience for guests in the front office, providing the highest level of customer service. Run daily reports and contingency lists, upsell rooms, amenities, and products, and operate the online/telephone system.
Assistant Property Manager
Golden Farm, LLC
Ocala, FL
01.2022 - 07.2023
- Oversee property needs including but not limited to: General obligations with maintaining an investment property & coordinating upkeep/repair, Preparing property reports & purchase agreements / general boarding contracts for clients, Greet & register clients & client animals upon arrival & departure, Direct social platform marketing & oversee accounting on a per transaction/usage basis
Educator (sales Associate - Part Time)
Lululemon
White Plains, NY
05.2021 - 01.2023
- Expert in creating world-class customer service, or guest experience
- Educators are responsible for engaging and connecting with guests and sharing top-quality product education
- Assess customer's needs to provide a timely customized, effective purchase / return solutions and support
- Provide technical product education by articulating the value and benefit of the product in person & via phone / online services
- Facilitate a seamless end-to-end guest experience by conducting accurate and timely guest transactions and executing market-relevant omnichannel programs according to company standards
- Top performing sales associate among team of 40+ individuals
Commercial Lines Account Representative
USI Insurance Services
White Plains, NY
07.2022 - 12.2022
- Assist account managers by completing tasks related to servicing 50+ large commercial client accounts such as: $1-$5M Policy Information Checking and/or Set-Up, Policy Endorsements, Certificates, Renewals, Forms & Applications, Client Meetings & Underwriter networking.
- Formulate client proposals for renewals - for existing carrier or out to remarket. Compile client information, policy agreements, and BOR closing/marketing statements.
Education
Bachelor's Degree in Business Management -
New York University
New York, NYSkills
- Proficient with Spanish (verbal and written)
- Personable, excellent communication skills, and problem-solving abilities
- Safety and Security procedures
- Conflict Management
- Customer Service
- Luxury Brand Standards
- Conflict and Issue documentation
- Effective Planning & Property Management
- Administrative Support
- Client Account Management
- Sales Development
- Store Opening and Closing
- Teamwork and Collaboration
Timeline
Meetings and Special Events Specialist
The Ritz-Carlton Hotel Company
10.2024 - Current
Front Desk Agent
Ritz-Carlton
03.2024 - 10.2024
Bridal Sales Consultant
Bloom Bridal
10.2023 - 04.2024
Front Desk Agent
The Kessler Collection
09.2023 - 03.2024
Commercial Lines Account Representative
USI Insurance Services
07.2022 - 12.2022
Assistant Property Manager
Golden Farm, LLC
01.2022 - 07.2023
Founder & Director
Non-Oblitus Sport Horses LLC
05.2021 - Current
Educator (sales Associate - Part Time)
Lululemon
05.2021 - 01.2023
Bachelor's Degree in Business Management -
New York University
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