Christina Thor
Minneapolis,MN
Summary
Organized Health Unit Coordinator with 3 years of progressive experience planning patient activities, resolving complaints and updating medical files. Bringing strong understanding of medical procedures and medical jargon coupled with deep knowledge of hospital policies and operations. Seasoned professional committed to delivering excellent customer service in hospital setting.
Overview
6
6
years of professional experience
Work History
Health Unit Coordinator
M Health Fairview Hospital
08.2021 - Current
- Works in Behavioral & Mental Health Department
- Experience in Detox & Behavioral Units
- Provides clerical and system coordination and support for the inpatient care areas
- Enhanced communication between medical staff by promptly answering phone calls, relaying messages, and responding to inquiries.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained accurate patient records through diligent data entry and timely updates in the electronic health record system.
- Contributed to a welcoming environment for patients and their families as the first point of contact at the health unit''s reception desk.
Personal Care Assistant
United Home Care
12.2018 - 07.2019
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
Relationship Banker
TCF (Huntington Bank)
06.2019 - 02.2020
- Started as an intern with STEP UP Program
- Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
- Strengthened client relationships by providing personalized banking solutions and excellent customer service.
Guest Advocate
Target
08.2019 - 10.2019
- Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
- Increased guest satisfaction by engaging in friendly conversations and offering personalized recommendations.
- Provided prompt assistance at checkout counters, reducing wait times for guests during peak hours.
- Assisted guests with purchases, ensuring accurate transactions and efficient payment processing.
- Resolved guest concerns efficiently, ensuring a positive outcome for both the guest and the company.
Health/Beauty Clerk
Hyvee
04.2021 - 07.2021
- Enhanced customer satisfaction by providing personalized beauty consultations and product recommendations.
- Fostered repeat business by building relationships with customers.
- Assisted customers in finding the perfect shade match, leading to higher product satisfaction and return visits.
- Addressed customer concerns promptly and professionally, resolving issues to maintain a positive shopping experience.
Cashier
Good Deal Oriental
10.2018 - 06.2019
- Experienced with WIC & FOOD STAMP
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Sales Floor Associate
Habitat for Humanity
11.2017 - 11.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.
- Greeted customers, helped locate merchandise, and suggested suitable options.
Sales Associate
Wonders Ice cream
05.2018 - 07.2018
- Kept work area tidy and sanitary, promptly addressing spills, and other messes.
- Improved team efficiency by assisting with the training of new staff members in ice cream making techniques.
- Offered samples of new ice cream flavors to customers.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
Education
Attending -
Minneapolis Technical Community College
High School Diploma -
Patrick Henry High School
Minneapolis, MN05.2020
K-10 -
Prairie Seeds Academy
Minneapolis, MNSkills
- Customer Service
- Medical Terminology
- Mental Health & Social Services
- EPIC
- Microsoft Office Tools
- Records Management
- Professionalism and Ethics
- Critical thinking abilities
- HIPAA Compliance Understanding
Languages
English
Native or Bilingual
Hmong
Native or Bilingual
Timeline
Health Unit Coordinator
M Health Fairview Hospital
08.2021 - Current
Health/Beauty Clerk
Hyvee
04.2021 - 07.2021
Guest Advocate
Target
08.2019 - 10.2019
Relationship Banker
TCF (Huntington Bank)
06.2019 - 02.2020
Personal Care Assistant
United Home Care
12.2018 - 07.2019
Cashier
Good Deal Oriental
10.2018 - 06.2019
Sales Associate
Wonders Ice cream
05.2018 - 07.2018
Sales Floor Associate
Habitat for Humanity
11.2017 - 11.2017
Attending -
Minneapolis Technical Community College
High School Diploma -
Patrick Henry High School
K-10 -
Prairie Seeds Academy
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