Christina Thornton

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• Manage household tasks efficiently, creating a clean and organized living environment conducive to overall wellbeing.
• Serve as a dedicated advocate for cancer patient's needs when interacting with healthcare professionals or insurance companies.
• Assist wikth physical therapy exercises, promoting improved mobility and overall health outcomes.
• Provided end-of-life care and support, ensuring dignity, comfort, and emotional closure during difficult times.
• Supported needed nutritional recommendations and needs by preparing healthy meals based on dietary restrictions and preferences.

• Cultivated strong client relationships through personalized insurance solutions.
• Analyzed client needs to provide tailored policy recommendations.
• Led educational workshops to enhance client understanding of insurance products.
• Streamlined claims processing procedures to improve customer satisfaction.
• Developed targeted marketing strategies to expand client base and increase retention rates.
• Evaluated market trends to inform strategic decisions and maintain competitive edge in the industry.
• Participated in professional development opportunities such as training sessions and conferences to stay informed on best practices within the life insurance industry.

• Evaluated clinical documentation for compliance with utilization management standards.
• Collaborated with healthcare providers to facilitate timely authorizations for necessary services.
• Ensured compliance with regulatory guidelines by maintaining accurate documentation and records for all utilization review activities.
• Conducted comprehensive reviews of medical necessity for services and procedures.

• Resolved customer inquiries through effective communication and problem-solving skills.
• Utilized CRM systems to track customer interactions and improve service delivery.
• Trained new team members on policies and procedures for consistent service standards.
• Led initiatives to enhance customer experience, resulting in positive feedback from clients.
• Mentored junior agents on best practices for handling complex customer issues.
• Analyzed service metrics to identify trends and drive strategic decisions for improvement.
• Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
• Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.

• Managed scheduling for patient appointments, optimizing staff utilization and minimizing wait times.
• Coordinated communication between patients, therapists, and administrative staff for enhanced collaboration.
• Developed office procedures that improved patient intake processes and documentation accuracy.
• Led training initiatives for new staff on operational protocols and software systems usage
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Prepared treatment areas by maintaining cleanliness and organizing equipment.
• Developed content strategies for social media platforms.
• Developed targeted marketing campaigns to enhance our practice awareness and patient referrals. Carried out marketing protocols by meeting with local physicians, hospitals, and facilities.
• Collected copays and coinsurance for patients at times of service. Deposited incoming payments and posted to accounts as necessary .

• Coordinated each provider's daily surgery procedures, times, specific requests, and details with local hospitals and surgery centers. Obtained all prior insurance benefits, and authorizations for all in office-outpatient procedures and surgeries. Informed patients with compassionate and complete information needed before all procedures along with their possible financial payment plans and up-front agreements. Completed and reviewed short/long term disability authorization documentation for patients requiring time allotment needed to be on leave due to procedure recommendations.