Christina Todaro
Houston,TX
Summary
Dynamic customer service professional with a proven track record at Longwood Animal Hospital & Pet Resort, excelling in client relations and problem resolution. Skilled in payment processing and active listening, I enhanced customer satisfaction and retention through exceptional service and efficient operations, ensuring a positive experience for pet owners and their furry companions.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Longwood Animal Hospital & Pet Resort
03.2024 - Current
- Managed client appointments and scheduling to optimize daily operations.
- Provided detailed information on services and procedures to clients, enhancing customer experience.
- Assisted veterinary staff with patient check-ins and record updates for improved workflow efficiency.
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
- Processed payments and managed financial transactions with attention to detail for accuracy.
- Maintained accurate medical records and documentation in practice management software.
- Resolved client inquiries and concerns efficiently, contributing to a positive clinic environment.
- Improved client retention by providing exceptional customer service to pet owners in person and over the phone.
Animal Care Technician
Houston SPCA
08.2022 - 02.2024
- Provided daily care and feeding for various animal species, ensuring proper nutrition and hydration.
- Maintained cleanliness and sanitation of animal enclosures, contributing to a healthy environment.
- Assisted in administering medications and treatments as directed by veterinarians, ensuring compliance with protocols.
- Observed animal behavior and reported any changes or concerns to veterinary staff for timely intervention.
- Supported educational programs by interacting with visitors and sharing knowledge about animal welfare practices.
- Trained new volunteers on best practices for dog care and customer interaction, enhancing team effectiveness.
- Facilitated up to 35 successful adoptions per shift by guiding prospective pet owners through application processes.
Customer Operations Specialist
EBay Inc
01.2020 - 07.2022
- Managed high-volume inbound calls, aproviding exceptional customer service and resolving inquiries efficiently.
- Developed strategies to improve call response times, enhancing overall customer satisfaction.
- Collaborated with cross-functional teams to address complex customer issues and streamline processes.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
Education
High School Diploma -
Klein High School
Spring06.2018
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Computer proficiency
- Problem resolution
- Customer relations
- Call center experience
- Complaint handling
- Payment processing
- Professional telephone demeanor
- Scheduling
Timeline
Customer Service Representative
Longwood Animal Hospital & Pet Resort
03.2024 - Current
Animal Care Technician
Houston SPCA
08.2022 - 02.2024
Customer Operations Specialist
EBay Inc
01.2020 - 07.2022
High School Diploma -
Klein High School
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