Christina Tolbert
Reston,VA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in management. Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
14
14
years of professional experience
Work History
Assistant Restaurant General Manager
Panera Bread
Fairfax, VA
08.2016 - 04.2022
- Completed inventory purchases and oversaw shipment processing.
- Kept restaurant compliant with all federal, state and local hygiene and food safety regulations.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Recruited and hired employees offering talent, charisma and experience to restaurant team.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
Assistant Retail Store Manager
Lane Braynt
Fairfax, VA
06.2013 - 05.2017
- Trained and managed associates in customer service and sales techniques.
- Managed scheduling for store shifts to accomplish proper staffing.
- Assisted Manager in interview process of prospective employees and provided feedback.
- Developed innovative and creative merchandise displays to drive point-of-sale purchases.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
- Completed routine store inventories.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
Purchasing Specialist
Pga National Resort & Spa
Palm Beach Gardens, FL
11.2013 - 06.2015
- Maintained consistent email communication with stores and suppliers to confirm and track orders and verify price revisions on purchase orders.
- Standardized inventory quarterly reporting and analysis and instituted corrective action for close-outs and out-of-stock items to keep inventory records current.
- Maintained complete documentation and records of all purchasing activities.
- Performed monthly reconciliation of open purchasing orders.
- Tracked inventory shipments and prepared spreadsheets detailing item information.
- Maintained focus and organization to regularly complete tasks with precision, timeliness and flexibility to accommodate fluctuating assignments and emerging business trends.
- Administered project-based data entry assignments within BirchStreet and Oracle database for accurate record-keeping.
Assistant Restaurant Manager
Panera Bread
Palm Beach Gardens, FL
09.2010 - 11.2013
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Kept restaurant compliant with all federal, state and local hygiene and food safety regulations.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA2002
Skills
- Organization and Time Management
- Self-Motivated
- Recruitment
- Workflow planning
- Budgeting
- Scheduling
- Cost controls
- Teamwork and Collaboration
- Microsoft Software Proficiency
- Sales Force Proficiency
- Workday Proficiency
Timeline
Assistant Restaurant General Manager
Panera Bread
08.2016 - 04.2022
Purchasing Specialist
Pga National Resort & Spa
11.2013 - 06.2015
Assistant Retail Store Manager
Lane Braynt
06.2013 - 05.2017
Assistant Restaurant Manager
Panera Bread
09.2010 - 11.2013
High School Diploma -
Penn Foster Career School
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