Summary
Overview
Work History
Education
Skills
Timeline
OfficeManager

Christina Tompson

Lanoka Harbor,NJ

Summary

Seasoned Office Manager offering leadership experience in administrative positions. Well-versed in industry practices and procedures. Top-notch management abilities in financial, personnel and clerical areas. Talented professional considered knowledgeable leader and dedicated problem solver. Brings 30 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.

Overview

30
30
years of professional experience

Work History

Office Manager

Food Circus Super Foodtowm
Ocean, New Jersey
05.1992 - 08.2022
  • Maintained computer and physical filing systems.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Evaluated employee records and productivity to complete employee evaluations.
  • Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
  • Maintained payroll information by calculating, collecting and entering data.
  • Processed new hire paperwork and documents.
  • Verified timekeeping records and handled any discrepancies with employees.
  • Maintained employee privacy and protected payroll operations by keeping all information confidential.
  • Responded to employee questions and requests for information in timely and knowledgeable fashion.
  • Researched and resolved time discrepancies.
  • Maintained employee confidence and protected payroll operations by keeping information confidential.
  • Processed payrolls on regular basis for more than 93 employees nationally.
  • Checked accrued hours against listed hours for leave time.
  • Operated 10-key calculators, computers, fax machines, copy machines and other office equipment to produce spreadsheets and schedule documents.
  • Stayed current on available products, store promotions and customer service policies to better serve shoppers.
  • Delivered assistance and service by carrying packages and bags and securing customer purchases in vehicles.
  • Checked for outdated and overripe grocery items and removed from inventory.
  • Pleasantly greeted customers and provided prompt and courteous service.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Retrieved items for customers and verified prices.
  • Readied items for sales floor stocking by affixing tags and preparing shelf labels.
  • Recommended products to customers to drive sales.
  • Monitored customers demonstrating suspicious actions to support inventory loss prevention objectives.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Used POS system to enter orders, process payments and issue receipts.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.
  • Secured safety of business and employees at closing time by locking doors, reducing lighting and checking surrounding areas for suspicious activity.
  • Prepared registers for closing shift and assigned team member positions while maintaining high level of guest service.
  • Utilized checklists to stay organized and ready when guests arrived and completed management duties before closing.
  • Reconciled register sales and receipts and determined if register tape matched total sales in system.
  • Served as first contact in escalation path to resolve questions between team members, customers and third-party vendors.
  • Encouraged atmosphere of teamwork by supporting staff and fostering cooperation and trust through fairness and consistency.
  • Delivered value to customers by building reputation for quality products, friendly service and cleanliness.
  • Utilized strategic planning skills to develop and execute emergency procedures.
  • Developed refinements to streamline closing processes.
  • Trained new employees on proper protocols and customer service standards.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Eased team transitions and new employee orientation through effective training and development.

Education

Bachelor of Arts - Sociology

Kean University
Union, NJ
05.2014

Skills

  • Office Management
  • Staff Training
  • Team Management
  • Account and Ledger Reconciliations
  • Office Supplies and Inventory
  • Biweekly Payroll Processing
  • Payroll Administration
  • Accounts Payable and Receivable Auditing
  • Leadership and Change Management
  • Deposit Collection
  • Employee Timesheet Processing
  • Depositing Payroll Taxes
  • Collecting Statements
  • Skilled in Microsoft Office
  • Managing Appointments
  • Employee Motivation
  • Cash Flow and Reconciliation
  • Friendly and Relatable

Timeline

Office Manager

Food Circus Super Foodtowm
05.1992 - 08.2022

Bachelor of Arts - Sociology

Kean University

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Christina Tompson