Christina Tootiani
Eastover,SC
Summary
Customer service oriented professional with healthcare industry experience. Organizes and prioritizes work to ensure that records are coded, and edits are resolved in a timeframe that will assure compliance with regulatory requirements. Team player who performs at high levels of productivity in fast-paced environments without missing a deadline. Build trust and respect by consistently meeting and exceeding expectations. Good time management, adopting a flexible approach to work. Accustomed to handling sensitive confidential client information. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Dependable achiever committed to holding highest ethical standards and maintaining customer trust. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Devoted to giving every customer a positive and memorable experience.
Microsoft Office Suite / MS Excel; MS Word; MS PowerPoint; Typing Speed: 64 WPM.
Overview
20
20
years of professional experience
Work History
Lawn Care Specialist
Pastor Willie Mae Jackson
Hopkins, SC
04.2024 - Current
- Removed dead foliage from flowerbeds using a variety of garden tools.
- Applied weed and pest control chemicals to protect customer lawns.
- Canvassed areas door-to-door to build connections and bring in new business.
- Conducted yard maintenance tasks according to contract and to meet customer satisfaction.
- Used hand-held tools to maintain green spaces.
- Responded quickly to customer inquiries and concerns to drive customer satisfaction and maximize retention.
- Pruned trees and bushes to improve visibility and shape.
Associate assistant
We do Tshirts
Columbia, SC
07.2018 - 12.2022
- Kept up with social media, and website orders
- Answered incoming calls, responded to emails, faxes and other inquiries from customers and vendors.
- Greeted visitors, clients and guests in a professional manner.
- Entered data into databases accurately and efficiently.
- Served as contact person and source of information to maintain good communication with clients.
- Answered incoming calls and recorded accurate messages.
- Gathered and sorted data for inclusion in reports and files.
- Maintained positive working relationship with fellow staff and management.
Personal Care Assistant
Beehive Homes
Columbia Falls, MT
04.2016 - 10.2017
- Cared for 15+ residents by providing overnight care, taking vital signs, and preparing food for the next shift
- Worked in assisted living facility and documented and reported patient behavior, complaints, and symptoms to nurses
- Lifted, moved, and transported residents around the facility and maintained patient comfort, privacy, and dignity
- Completed duties in a manner that displayed warmth and assisted patients with getting in and out of bed.
Stay at Home Parent
Orlando, FL
01.2011 - 04.2016
- Full Time Homemaker / Student
- Completed household tasks, developed, managed, and maintained a budget, and coordinated care, meals, and activities
- Remained self-directed, motivated, and accountable for personal actions and completed assignments on time
- Navigated new technology, utilized available resources, set realistic expectations, and came prepared for class.
Account Executive
National Bankcard Association
Orlando, FL
03.2004 - 10.2010
- Set up credit card machines for local businesses, including installation of the physical machines
- Communicated with the banks for the merchant regarding payments on the installed machines
- Maintained paper and electronic files and picked up merchandise from delivery stores.
- Cultivated relationships with key decision makers through regular client visits and follow-up calls.
- Provided timely customer service support to resolve any issues quickly and efficiently.
- Advised customers on best practices regarding product usage or maintenance procedures.
- Utilized CRM to collect, organize and manage sales data and customer information.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Identified customer needs by asking questions and advising on best solutions.
- Listened to customer needs to identify and recommend best products and services.
Education
Bachelor of Arts - Psychology
South University
Savannah, GA03-2027
Associate of Science Degree - Medical Billing and Coding -
Ultimate Medical Academy
01.2019
GED -
Colonial High School
Orlando, FL03-1998
Skills
- Strong Work Ethic
- Responsible and Punctual
- Technical knowledge
- File Organization
- Time management abilities
- Adaptability and Flexibility
- Written Communication
- Interpersonal Skills
- Time Management
- Team Collaboration
- Excellent Communication
- Relationship Building
- Organizational Skills
- Reliability
- Multitasking
- Self Motivation
- Attention to Detail
- Professionalism
- Effective Communication
- Compassionate communication
- Complex Problem-Solving
- Feeding Assistance
- Vital signs monitoring
- Maintaining confidentiality
- Compassion and Empathy
- Patient Care
- Toileting assistance
- Medical terminology knowledge
- Helping with medication
- Customer Service
Key Qualifications
- Payment Posting
- Scheduling
- HIPAA Compliance
- Insurance Verification
- Insurance Claim Processing
- EOBs
- Co-Payments
- Deductibles
- Medical Billing
- CMS 1500
- CMS 1450 (UB-04)
- Electronic Health Records (EHR)
- Electronic Medical Records (EMR)
- Greenway EHR
- Managed Care (HMO, PPO, and POS)
- Government Payers
- Third Party Payers
- Worker's Compensation
- Medical Coding
- ICD-9
- ICD-10
- HCPCS
- CPT
- Medical Terminology
- Medicare, Medicaid, and Tricare
- Fee Schedules
- Medical Office Procedures
Volunteer Experience
Sunshine Elementary School, Orlando, FL, School Volunteer, 08/2003, 06/2007, Assisted with field trips, brought snacks for holiday parties, and helped the teacher with reading time.
Timeline
Lawn Care Specialist
Pastor Willie Mae Jackson
04.2024 - Current
Associate assistant
We do Tshirts
07.2018 - 12.2022
Personal Care Assistant
Beehive Homes
04.2016 - 10.2017
Stay at Home Parent
01.2011 - 04.2016
Account Executive
National Bankcard Association
03.2004 - 10.2010
Bachelor of Arts - Psychology
South University
Associate of Science Degree - Medical Billing and Coding -
Ultimate Medical Academy
GED -
Colonial High School
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