Christina Torgerson
Morgantown,WV
Summary
Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
Work History
Supervisor
West Virginia University
11.2021 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Achieved results by working with staff to meet established targets.
- Maintained compliance with company policies, objectives, and communication goals.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Conducted routine inspections to check quality and compliance with established specifications.
- Developed and implemented customer service policies to enhance satisfaction.
- Solicited customer feedback to identify and improve on areas of weakness.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Lead Campus Service Worker
West Virginia University
05.2018 - 11.2021
- Assumed responsibility of staff and work being accomplished in four buildings.
- Attended all safety classes and Managerial meetings.
- Performed weekly inspections of staffs areas.
- Met with staff and directed the workforce nightly.
- Utilized brooms, mops, rags, brushes and powered scrubbing, buffing and waxing machines.
- Swept, mopped, scrubbed, disinfected, waxed and polished floors, hallways, stairs and elevators.
- Replenished tissue, towels and soap for rest rooms.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Maintained optimal supply levels to meet daily and special cleaning needs.
- Maintained floor cleaning and waxing equipment.
General Manager
Pizza Hut
10.2008 - 06.2018
- Achieved #1 in profit from operations.
- "Manager Of The Year" award for fiscal year 2017.
- "Top 6th in the nation" Upsell winner.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Education
Computer Class -
MTECH
Morgantown, WV10.2021
GED -
Preston High School
Kingwood, WV05.2002
Skills
- Payroll Preparation
- Employee Coaching and Mentoring
- Scheduling and Coordinating
- Team Assignments
- Heavy Duty Machinery
- Operational Efficiency and Safety
- Policy Enforcement
- Training and Development
- Articulate Communication
- Department Organization
- Employee Performance Management
- Resolving Complaints
- Performance Motivation
- Supervising Employees
- Shift Coverage
- Administration and Reporting
- Unifier- ordering supplies, documenting staff work hours, sending and receiving work orders
- Microsoft Word and Excel
- Compuclean inspections
References
Tina Wisenbaler (Supervisor WVU)
(681)-209-0880
Jim Smith (Director of fields and communications)
(330)-618-0898
Dr. Tom Devine (Professor)
(304-476-9737
Timeline
Supervisor
West Virginia University
11.2021 - Current
Lead Campus Service Worker
West Virginia University
05.2018 - 11.2021
General Manager
Pizza Hut
10.2008 - 06.2018
Computer Class -
MTECH
GED -
Preston High School
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