Christina Toro
Bath,PA
Summary
Dedicated professional with a strong focus on customer service, problem-solving, and active listening. Committed to enhancing client satisfaction and well-being through personalized care and effective communication.
Dynamic individual with hands-on experience in data entry / clerk and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Moravia Health Network
Home Aid
Allentown, PA
10.2023 - Current
- Provided personalized care and support to clients, enhancing daily living activities and overall well-being.
- Developed and implemented customized care plans tailored to individual client needs and preferences.
- Monitored client health conditions, reporting changes to medical professionals promptly for effective interventions.
- Facilitated communication between clients, families, and healthcare providers to ensure coordinated care efforts.
- Assisted with medication management, ensuring compliance with prescribed regimens for optimal health outcomes.
- Evaluated and improved care processes based on client feedback, enhancing service quality and satisfaction levels.
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Increased patient satisfaction through effective communication and active listening skills to understand their concerns and preferences.
- Promoted a safe home environment for patients by identifying potential hazards and implementing necessary adjustments.
- Prepared nutritious meals according to dietary requirements, contributing to improved overall health for patients.
- Managed medical appointments, coordinating with healthcare professionals to ensure timely access to necessary services.
- Educated patients about self-care techniques, empowering them to take an active role in managing their own health.
- Reduced hospitalization rates by closely monitoring symptoms and alerting healthcare providers when intervention was needed.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
Receptionist /Insurance Billing Manager
Larry Chapel - State Farm Insurance Agent
Bethlehem, PA
03.2012 - Current
- Managed front desk operations, ensuring efficient workflow and positive client interactions.
- Coordinated appointment scheduling for clients, enhancing office organization and service delivery.
- Maintained client records using industry-specific software, ensuring data accuracy and confidentiality.
- Assisted in processing insurance claims, contributing to timely resolutions and client satisfaction.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Scheduled office meetings and client appointments for staff teams.
Education
No Degree - Nursing
Northampton Community College
Bethlehem, PASkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Dependable and responsible
- Multitasking
- Critical thinking
- Computer skills
- Calm under pressure
- Active listening
- Verbal communication
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Certification
- Licensed Property and Casualty
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Moravia Health Network
Home Aid
10.2023 - Current
Receptionist /Insurance Billing Manager
Larry Chapel - State Farm Insurance Agent
03.2012 - Current
No Degree - Nursing
Northampton Community College