CHRISTINA TORRES
Huntsville,AL
Summary
ABOUT ME
Knowledgeable Security Specialist. Adept at identifying and mitigating potential security risks, having successfully implemented various security protocols and measures. Proven ability to manage security operations and demonstrate keen problem-solving skills with attention to detail.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Security Specialist
FBI
04.2020 - Current
- Conducted Continuous Vetting of FBI employees by utilizing automated records checks of commercial and U.S
- Government databases including performing multiple EPAS actions within the Security Program
- Received, reviewed and critically analyzed material for possible security concerns; ensured Security Officers are conducting PSI's in relation to SCI, Sec D Sentinel Leads and the 5-year reinvestigation for Tier 3 & 5
- Responsible for conducting security policy reviews to determine if all policies and regulations are being properly enforced and SCI Validations are made on each FBI employee; used CWSRed when needed
- Conducted Periodic Reinvestigations and Adjudications ensuring current FBI employees maintained their proper clearance and remained trusted insiders
- Performed duties as a Security Specialist responsible for being knowledgeable and for evaluating FBI policies; performed responsibilities and tasking on security issues
- Experienced in analyzing voluminous amounts of information and making decisions regarding its value and worth to a case
- Experienced in conducting proactive analytical reviews of data from various data bases to identify patterns; experienced in applying personnel security measures that reduce the risk of compromise from personnel
- Improved security posture by regularly updating and patching systems to defend against known vulnerabilities.
- Conducted thorough risk assessments to inform strategic security enhancements.
- Investigated suspicious activities and persons to maintain security of premises.
- Facilitated knowledge sharing sessions among security team members, fostering culture of continuous learning and improvement.
Customs and Border Protection
Department of Homeland Security
11.2017 - 04.2018
- Enforcing customs, immigration, and agriculture law and regulations;
- Facilitating the flow of legitimate trade and travel;
- Conducting inspections of individuals and conveyances;
- Determining the admissibility of individuals for entry into the United States
- Preventing the illegal entry of individuals and prohibited goods and the smuggling of illegal drugs and other contraband
- Collaborated closely with team members for smooth operations in a fast-paced environment.
Transportation Security Officer
Department of Homeland Security
01.2017 - 11.2017
- Transportation Security Officers (TSOs) provide security and protection of air travelers, airports and aircraft in a courteous and professional manner
- Operating various screening equipment and technology to identify dangerous objects in baggage, cargo and on passengers, and preventing those objects from being transported onto aircraft
- Performing searches and screening, which may include physical interaction with passengers
- Controlling terminal entry and exit points
- Interacting with the public, giving directions and responding to inquiries
- Maintaining focus and awareness while working in a stressful environment which includes noise from alarms, machinery and people, crowd distractions, time pressure, and disruptive and angry passengers, in order to preserve the professional ability to identify and locate potentially life threatening or mass destruction devices, and to make effective decisions in both crisis and routine situations
- Engaging in continuous development of critical thinking skills, necessary to mitigate actual and potential security threats, by identifying, evaluating, and applying appropriate situational options and approaches
- Retaining and implementing knowledge of all applicable Standard Operating Procedures, demonstrating responsible and dependable behavior, and is open to change and adapts to new information or unexpected obstacles
- Enhanced passenger safety by conducting thorough security screenings and inspections of luggage, vehicles, and individuals.
- Assisted passengers with special needs or disabilities during the security screening process, ensuring their comfort and dignity were maintained at all times.
- Detected potential threats by utilizing advanced screening technology, such as X-ray machines and metal detectors.
- Performed pat-downs to look for unauthorized materials and weapons.
- Attended daily briefings with supervisors to discuss issues with security screening processes.
- Stayed current on evolving security protocols by participating in ongoing training programs and workshops regularly.
- Maintained a high level of situational awareness during peak travel times, enabling quick response to potential issues.
- Used explosive detection machines and chemical swab systems to identify potential hazards.
- Collaborated with team members to ensure a secure environment for all travelers and airport personnel.
- Authenticated boarding passes, identification, and passports to prevent fraudulent travel.
- Engaged in casual conversations with individuals to assess and analyze behaviors.
- Maintained efficient flow of travelers through checkpoints by promptly and effectively performing necessary security procedures.
- Supported law enforcement agencies during investigations involving airport security incidents or breaches.
- Maintained high standards of professionalism and customer service, resolving passenger concerns with empathy and patience.
Transportation Security Officer
Department of Homeland Security
09.2015 - 01.2017
- Transportation Security Officers (TSOs) provide security and protection of air travelers, airports and aircraft in a courteous and professional manner
- Operating various screening equipment and technology to identify dangerous objects in baggage, cargo and on passengers, and preventing those objects from being transported onto aircraft
- Performing searches and screening, which may include physical interaction with passengers
- Controlling terminal entry and exit points
- Interacting with the public, giving directions and responding to inquiries
- Maintaining focus and awareness while working in a stressful environment which includes noise from alarms, machinery and people, crowd distractions, time pressure, and disruptive and angry passengers, in order to preserve the professional ability to identify and locate potentially life threatening or mass destruction devices, and to make effective decisions in both crisis and routine situations
- Engaging in continuous development of critical thinking skills, necessary to mitigate actual and potential security threats, by identifying, evaluating, and applying appropriate situational options and approaches
- Retaining and implementing knowledge of all applicable Standard Operating Procedures, demonstrating responsible and dependable behavior, and is open to change and adapts to new information or unexpected obstacles
Guest Service Representative
Orlando Health
06.2013 - 09.2015
- Helped guest make their way through the facility; greet everyone with smiles and good mornings
- Maintained lobby and assist my fellow coworkers when needed
- Assisted on any projects/ assignments my boss would like me to complete
- Worked on Excel spread sheets for the patient's comments about the facility, staff and maintenance of the Orlando Health departments
- Printed out required documents to hand out to the offices, or sent out to internal or external correspondents on need to know basis
- Preparing requests for personnel actions
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
- Collaborated closely with colleagues across departments to enhance overall guest experience throughout their stay.
- Assisted in emergency situations as required while adhering strictly to safety protocols.
- Enhanced guest satisfaction by promptly addressing and resolving inquiries and concerns.
- Maintained high standards of cleanliness and organization in lobby and guest areas, contributing to welcoming environment.
Retail Sales Associate
Yankee Candle
05.2010 - 06.2015
- Provided friendly customer service, interacted with a lot of tourist, worked as a sales associate, worked on shipment and during the seasonal holiday I was promoted to assistant manager
- Night shifts while assistant manager, controlled the money deposit, supervised my staff's productivity, assigning and explaining work requirements for the day to make budget goals
- Identifying and recommending solutions to administrative problems and providing advice to staff on established methods and procedures
- Analyzing workflow and office procedures, problem solving, and advising staff on methods and procedures
- Conduct detailed planning to gather and interpret information and data for complex problems, issues, and unusual circumstances, determining the most effective and efficient approach to meet customer requirements
- Preparing preliminary and finished reports and documents
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
Education
High school Diploma -
Maynard Evans High School
Orlando, FL01.2009
Bachelor of Science - Criminal Justice, Psychology
Florida International University
MiamiAssociates in Science - Criminal Justice
Valencia College
01.2012
Skills
- Critical Thinking
- Communication Skills
- Excel
- Word
- Customer Service
- Networking
- Leadership Skills
- Professionalism
- InfoSec
- Physical security
- Risk management
- Threat analysis
- Grounds security
- Customer service
- Law enforcement collaboration
- Background investigations
- Secure transportation
Certification
- Top Secret Clearance with Full Polygraph and FBI SCI Access
- Background Investigations / Periodic Reinvestigations | FBI
- Adjudications of Tier 3 and 5 Security Clearances | FBI
- Suitability and Fitness Adjudications Training | OPM
Timeline
Security Specialist
FBI
04.2020 - Current
Customs and Border Protection
Department of Homeland Security
11.2017 - 04.2018
Transportation Security Officer
Department of Homeland Security
01.2017 - 11.2017
Transportation Security Officer
Department of Homeland Security
09.2015 - 01.2017
Guest Service Representative
Orlando Health
06.2013 - 09.2015
Retail Sales Associate
Yankee Candle
05.2010 - 06.2015
Associates in Science - Criminal Justice
Valencia College
High school Diploma -
Maynard Evans High School
Bachelor of Science - Criminal Justice, Psychology
Florida International University
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