Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Christina Torres

Georgetown,TX

Summary

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Overview

13
13
years of professional experience

Work History

Mobile Bartender

Bar Divas
01.2020 - Current
  • Crafted diverse cocktails and beverages, ensuring quality and presentation standards.
  • Provided exceptional customer service, enhancing guest experiences through attentive engagement.
  • Served high customer volumes during special events, nights, and weekends.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
  • Contributed to event success, planning beverage menus and efficiently serving large groups.
  • Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
  • Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.

RDA

Cloud Dentistrty
01.2018 - Current
  • Prepared treatment rooms and sterilized instruments to maintain safety standards.
  • Assisted in patient management, ensuring comfort and communication during dental procedures.
  • Supported dentists by taking accurate patient histories and documenting clinical notes.
  • Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
  • Assisted dentists in performing complex procedures, resulting in successful treatment outcomes for patients.
  • Maintained a positive attitude under pressure while multitasking in a fast-paced clinical setting, leading to a more pleasant experience for both staff and patients alike.
  • Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.

Bartender

Besos Cocina Y Cantina
09.2023 - 10.2024
  • Delivered exceptional customer service in fast-paced bar environment.
  • Crafted innovative cocktails, enhancing menu offerings and customer satisfaction.
  • Managed inventory levels, ensuring availability of high-demand products.
  • Trained new staff on bartending techniques and customer engagement strategies.
  • Developed strong relationships with regular patrons, fostering loyalty and repeat business.
  • Implemented efficient workflows to streamline drink preparation processes.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.

Bartender/Manager

3406 Social Bar&Lounge
12.2022 - 09.2023
  • Supervised daily bar operations, ensuring high standards of service and customer satisfaction.
  • Trained and mentored bartending staff on mixology techniques and customer engagement strategies.
  • Implemented inventory management processes to optimize stock levels and minimize waste.
  • Developed cocktail menus based on seasonal trends, enhancing drink offerings and guest experiences.
  • Coordinated staff schedules to ensure adequate coverage during peak hours, improving efficiency.
  • Resolved customer complaints promptly, fostering a positive atmosphere and repeat business.
  • Monitored compliance with health and safety regulations, maintaining a clean and safe environment.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
  • Coordinated private events at the venue by working closely with clients to understand their requirements and deliver outstanding experiences.
  • Developed strong relationships with suppliers, negotiating favorable pricing on beverage orders.

Sales Consultant

Covert Ford Hutto
04.2021 - 04.2022
  • Managed vehicle financing options, guiding customers through complex paperwork efficiently.
  • Conducted comprehensive needs assessments for clients to recommend suitable vehicles based on preferences, budget, and requirements.
  • Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
  • Negotiated purchase prices and explained sales, warranty, and optional products.
  • Answered telephone and email inquiries from potential customers.
  • Utilized CRM software effectively to track customer interactions, manage leads, and ensure timely follow-up on inquiries.
  • Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
  • Organized and managed test drives for potential buyers to facilitate informed decisionmaking.
  • Stayed up-to-date on current automotive trends, technologies, and market conditions to provide accurate information to clients.
  • Greeted customers on lot and in showroom to answer questions about brand and available inventory.

Bartender

Rockey's Piano Bar
04.2021 - 03.2022
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
  • Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
  • Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
  • Streamlined bar operations by maintaining clean and organized work area, ensuring efficient service.
  • Prepared custom drink orders by accurately measuring and mixing house ingredients.
  • Mixed unique and interesting cocktails for customers, including bar specials.

Bartender

Third Base Sports Bar
02.2019 - 06.2020
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Facilitated smooth workflow, coordinating with kitchen and floor staff to expedite orders.
  • Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
  • Tracked bar stock levels and promptly replenished low materials to prevent shortages.
  • Served high customer volumes during special events, nights, and weekends.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
  • Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
  • Prepared custom drink orders by accurately measuring and mixing house ingredients.

RDA

Alice J Johnson DDS
04.2012 - 02.2018
  • Monitored inventory levels, ordering supplies as needed to ensure continuous operational readiness.
  • Trained new dental assistants on office protocols, enhancing team competency and performance.
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Prepared comprehensive radiological images, allowing supervisory dental staff to spot cavities, tooth decay, and areas needing treatment.
  • Supported dentists during procedures, assisting dental fillings, permanent, and temporary crowns and sealants.
  • Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
  • Ensured compliance with infection control protocols, contributing to a safe and clean work environment.
  • Fabricated custom dental appliances such as mouthguards and whitening trays for improved patient experience.
  • Streamlined dental office operations with efficient inventory management and ordering of supplies.
  • Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.

Education

RDA License - Dental Assisting

National Institute of Technology
Austin, TX
01-2007

High School Diploma -

Connally High School
Austin, TX
05-2005

Skills

  • Strong multitasking
  • Customer service
  • Highly reliable
  • Team player attitude
  • Detail-oriented mindset
  • Time management capabilities
  • Conflict resolution strategies
  • Four-handed procedures
  • Inventory management

Languages

Spanish
Native or Bilingual

Timeline

Bartender

Besos Cocina Y Cantina
09.2023 - 10.2024

Bartender/Manager

3406 Social Bar&Lounge
12.2022 - 09.2023

Sales Consultant

Covert Ford Hutto
04.2021 - 04.2022

Bartender

Rockey's Piano Bar
04.2021 - 03.2022

Mobile Bartender

Bar Divas
01.2020 - Current

Bartender

Third Base Sports Bar
02.2019 - 06.2020

RDA

Cloud Dentistrty
01.2018 - Current

RDA

Alice J Johnson DDS
04.2012 - 02.2018

RDA License - Dental Assisting

National Institute of Technology

High School Diploma -

Connally High School

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