Christina Torres

• Invoice completed jobs daily
• Emailed invoices to customers
• Worked with multiple departments to check proper billing information.
• Responded to customer concerns and questions on daily basis.
• Collaborated with customers to resolve disputes.

Opened work orders in IFS and dispatched to techs accordingly

Followed up with customers regarding any concerns

• Managed scheduling and appointment coordination for plumbing service calls.
• Facilitated communication between clients, technicians, and suppliers to streamline workflows.
• Maintained accurate records of service orders and customer
• Developed office procedures that improved efficiency in administrative operations.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.