Christina Tountas
Licensed Sales Associate (Property & Casualty)
29627 Winter Copper, Bulverde,TX
Summary
Devoted Customer Sales and Service Representative with 6+ years of experience; specializing in assisting client's needs and improving company sales. Possesses a strong track record for going above and beyond in order to build relationships with clients and maintain customer loyalty.
Overview
8
8
years of professional experience
11
11
years of post-secondary education
3
3
Languages
Work History
Licensed Sales Associate (Property and Casualty)
The Hartford Insurance Group
06.2020 - Current
- Used active listening to identify customer's needs for their home and auto policies
- Proficient in underwriting risks to align with company and state guidelines
- Consistently within the top 25% of combined sales conversions and top 15% of home conversions
- Exceeded fluctuating monthly goals provided by leadership
- Built professional relationships with insureds to reinforce confidence and lasting trust with the Hartford
- Promoted The Hartford's standard for customer service through displaying a positive attitude and empathy both on and off the phone
- Attended continuing education courses to further develop my knowledge of working with the mature market
- Escalation specialist
- Worked with Root Cause Problem Solving team tasked with breaking down and creating solutions to trending issues based off of customer feedback
Customer Relations Specialist
The Hartford Insurance Group
08.2018 - 06.2020
- Issued quotes and processed endorsements for midterm changes and on renewals for Commercial Auto, Worker's Compensation, General Liability, and Property policies based on company guidelines and insured/agent requests
- Provided Tier I audit and payroll billing support
- Detailed existing coverages listed on policy to clients and analyzed contracts to ensure insurance requirements were met
- Provided comprehensive breakdowns for customer invoices, payment history, account activity, loss runs, and agency commission statements
- Used critical thinking to solve complex problems and create an effortless experience for our client
- Customized payment schedules based on customer needs expressed during conversations
- Fulfilled requests from clients through email, fax, phone, and live chat
- Specially skilled to work directly with agents to amend policy producers codes
- Proficient in researching company procedures to maintain the most up to date policies
- Adept in leading agents through their digital accounts for online requests
- Lead team huddles used to communicate procedure changes and best practices, document feedback, and clarify changes within the department
International Customer Sales & Service Representative
J.Crew International
08.2016 - 06.2018
- Provided on floor training to new hire associates post classroom instruction
- Lead beginning-of-shift meetings on policy updates, new promotions, and company news
- Personally responsible for communicating and resolving any shipping issues with company’s international shipping distributor, BorderFree (Pitney Bowes), on behalf of the customer
- Part of a team that conducted case-by-case investigations to locate missing packages and items
- Assisted international stores with in-store purchases and returns
- Answered customer calls and emails regarding adjusting accounts, item inquiries, returns, service requests, and case updates
- Operated over six online systems at any given time to assist customers
- Doubled as Domestic J.Crew, J.Crew Factory, and Madewell Overflow Associate
Domestic Customer Sales and Service Representative
J.Crew/ J.Crew Factory/ Madewell
07.2015 - 06.2018
- Ranked top 10% in credit card sales
- Exceeded monthly sales quota of $10,000
- Provided sales and full service to J.Crew, J.Crew Factory, and Madewell clientele
- Provided on floor training to new hire associates post classroom instruction
- Part of team tasked with resolving customer requests to adjust orders after placement (i.e redirecting shipments, applying promotions, wrong item ordered)
- Assisted all domestic stores with purchases, returns, and customer accounts
- Proactively gave information on company's loyalty program, item specifics, shipping terms, and return policy to ensure an effortless experience
- Cataloged customer information
- Customized pieces purchased to suit client's needs
- Operated over four online systems at any given time
Education
Some College (No Degree) - Business Management
San Antonio College
08.2014 - Current
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Cornerstone Christian Schools
08.2010 - 05.2014
Skills
Tools and Technology
References
Marcella Espinosa - USAA
No: 210-330-0902
Lenorea Dorsey - The Hartford
No: 210-683-8705
Timeline
Licensed Sales Associate (Property and Casualty)
The Hartford Insurance Group
06.2020 - Current
Customer Relations Specialist
The Hartford Insurance Group
08.2018 - 06.2020
International Customer Sales & Service Representative
J.Crew International
08.2016 - 06.2018
Domestic Customer Sales and Service Representative
J.Crew/ J.Crew Factory/ Madewell
07.2015 - 06.2018
Some College (No Degree) - Business Management
San Antonio College
08.2014 - Current
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Cornerstone Christian Schools
08.2010 - 05.2014
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