Christina Toves
Long Beach,CA
Summary
Versatile professional serves as the first point of contact for patients by verifying insurance, handling paperwork, and preparing records. A patient-oriented and helpful individual familiar with MS Office and EHR systems coupled with thorough knowledge of medical terminology. Committed to providing personalized service and quality patient care as demonstrated over 9 years.
Overview
12
12
years of professional experience
Work History
Customer Care Program Coordinator
Lakeshore Learning Materials
Carson, CA
09.2022 - Current
- Developed and maintained relationships with customer care associates to ensure smooth execution of projects
- Coordinated and managed logistics for company events, including venue selection, vendor coordination, and budget management
- Managed a team of 60+ workers, providing guidance and support to ensure successful completion of tasks
- Maintained accurate records of expenses, invoices, contracts, and other relevant documentation
- Coordinated travel arrangements for executives including hotels, accommodations, transportation, and itineraries
Medical Assistant /Administrative Assistant
Urgent Care Pros
Lakewood, CA
08.2021 - Current
- Survey past medical history, monitor vital signs and perform Covid rapid tests and RSV, strep, and influenza swabs in accordance with policies and procedures
- Execute a record filing system to improve document organization and management
- Answer multi-line phone systems, route calls, deliver messages to staff, and greet visitors
- Assist development and implementation of new administrative procedures, developing strategies to streamline and improve office efficiency
- Build and maintain excellent customer relationships through timely responses to inquiries and going above and beyond to accommodate unusual requests
- Assist with administrative tasks including scheduling, verifying insurance, and coding billing diagnoses in compliance with HIPAA guidelines
Lead Medical Scribe/Prior Authorizations Coordinator
Zand Medical Partners
Orange, CA
06.2015 - 08.2019
- Evaluated clinical criteria for approval or denial of services requiring pre-authorization
- Reviewed appeals for prior authorization requests and communicated with payers to resolve issues
- Researched denied claims and contacted insurance companies to resolve these issues
- Tracked referral submission during facilitation of prior authorization issuance
- Communicated effectively with staff, patients, and insurance companies by email and telephone
- Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information
- Maintained patient records systems by archiving, scanning and indexing important documents and files
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations
- Obtained client medical history, medication information, symptoms, and allergies
- Performed medical records management, including filing, organizing and scanning documents
- Collected and documented patient medical information such as blood pressure and weight
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed
- Document medical records (Chief Complaints, Past Medical History, Comprehensive Subjective Objective Assessment and Plan, Diagnostic Test Results, ICD-10 coding) for 40+ patients per day using eClinicalWorks
Receptionist
H&R Block
Norwalk, CA
01.2013 - 04.2015
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Maintained daily calendars, set appointments with clients, and planned daily office events
- Confirmed appointments, communicated with clients, and updated client records
- Delivered administrative support to team members by making copies, sending faxes, organizing documents, and rearranging schedules
- Processed payments and updated accounts to reflect balance changes
- Oversaw office inventory by restocking supplies and submitting purchase orders
Education
Medical Assisting -
American Career College
01.2015
High School Diploma -
Millikan Highschool
06.2012
Skills
- Project management
- Document management
- Team leadership
- Event planning
- Customer relationship management
- Problem solving
- Attention to detail
- Effective communication
Timeline
Customer Care Program Coordinator
Lakeshore Learning Materials
09.2022 - Current
Medical Assistant /Administrative Assistant
Urgent Care Pros
08.2021 - Current
Lead Medical Scribe/Prior Authorizations Coordinator
Zand Medical Partners
06.2015 - 08.2019
Receptionist
H&R Block
01.2013 - 04.2015
Medical Assisting -
American Career College
High School Diploma -
Millikan Highschool
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