Christina Trago
Utica,OH
Summary
Self-sufficient and enthusiastic professional with 20 years of experience in the field of customer service. Thorough knowledge of customer service protocols and practices. Experienced in providing assistance to clients in various aspects and troubleshooting arising problems. Specializes in delivering support to the clients in a professional and organized manner owing to helpdesk background. Determined to utilize and implement transferable skills and knowledge for working efficiently towards productivity. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Team Member
YMCA
04.2023 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Trained new team members by relaying information on company procedures and safety requirements.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
Office Assistant
Hines Cleaning,LLC
02.2016 - 04.2023
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Submitted employee payroll documentation weekly to avoid errors and kept employees paid accurately and on time.
- Created purchase orders and tracked invoices to avoid missed or delayed shipments.
Customer Service Rep/Dispatcher
EcoPlumbers
07.2014 - 11.2015
- Handle customer questions, complaints, billing inquiries, payment extension and service requests
- Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions
- Communicated daily with internal partners in field services, new business, operations, and consumer affairs divisions
- Verified that customer and product information in the computer systems was accurate and current
- Maintained current knowledge of office policies regarding payments, returns, and exchanges
- Cross-trained and provided assistance for other customer service representatives when needed
- Worked under strict deadlines and responded to service requests and emergency call outs
- Promptly responded to general inquiries from members, staff, and clients via mail, email, and fax
- Guaranteed positive customer experiences and resolved all customer complaints
- Generate leads for new sales through telephone and email contact with customers.
Household Management
Molly Maid
03.2012 - 07.2014
- Managed all aspects of general housekeeping, organization, and deep cleaning of customer’s homes for multiple families on a weekly, bi-weekly and monthly basis.
- Streamlined household management by establishing routines and systems that maximized efficiency in day-to-day tasks.
- Enhanced family satisfaction with household management by addressing concerns promptly and efficiently.
Dispatcher
Makotek
03.2009 - 03.2011
- Scheduled and dispatched drivers for AM shift (8-hour shifts) to appropriate sites, according to customer requests, specifications, or needs
- Communicated with drivers using radios and telephones
- Compiled weekly financial reports and records for store managers
- Responsible for calling customers promptly and assuring high level of customer service
- Accurately logged all daily shipment and receiving order.
Education
Bachelor of Science - Nursing
Columbus State Community College
Columbus, OH05.2028
Pharmacy Technician Certification -
Everest
Gahanna, OH01.2008
Skills
- Research & Analysis
- Customer Service Delivery
- Clear Communication
- Attention to Detail
- Cross-Functional Leadership
- Task Management
- Internal & External Client Management
- Multi-line phone proficiency
- Creative Problem Solver
- Customer Issue Resolution
- Written & Verbal Communications
- Individual Contributor & Leader
- Microsoft Office Suite – Word, Excel, PowerPoint, Access
- Service Titan – (Field Management Platform Software)
- Micros – POS (Point of Sale)
- ICOMS – (Data Entry Software)
- Customer Service
- Positive Attitude
- Teamwork and Collaboration
- Problem-Solving
- Following Instructions
- Collaboration and Teamwork
- Workplace Safety
- Computer Skills
Timeline
Team Member
YMCA
04.2023 - Current
Office Assistant
Hines Cleaning,LLC
02.2016 - 04.2023
Customer Service Rep/Dispatcher
EcoPlumbers
07.2014 - 11.2015
Household Management
Molly Maid
03.2012 - 07.2014
Dispatcher
Makotek
03.2009 - 03.2011
Bachelor of Science - Nursing
Columbus State Community College
Pharmacy Technician Certification -
Everest
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