Christina Tran
San Antonio,TX
Summary
Highly trained professional with a background in verifying insurance benefits and creating appropriate patient documentation. Skilled in Eaglesoft and known for exceptional customer service, I seek to employ my skills and demonstrate commitment at your establishment to help progress and meet goals.
Overview
7
7
years of professional experience
Work History
Insurance Coordinator
John Covert and Associates
2024.06 - Current
- Verified insurance and communicated coverage to staff and patients.
- Managed a high volume of inbound calls, promptly resolving issues while providing accurate information on policies and procedures.
- Assisted patients with understanding their insurance policies, effectively addressing concerns or questions.
- Obtained data such as patient, insurance ID, insurance provider and dental codes to properly file insurance claims.
- Presenting and scheduling treatment with multiple doctors.
Front Office Assistant
Porter Family Dental
2024.03 - 2024.05
- Scheduled, rescheduled, and canceled appointments for dental patients while maintaining appointments in respective doctors' calendars and followed up with reminder phone calls.
- Answered multiple incoming telephone calls and managed hygiene recall system.
- Directed phone inquiries, answered patient questions, and scheduled appointments.
- Prepared daily route slips and charts.
Dental Receptionist
Arbor Oaks Dental
2021.06 - 2022.08
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Completed administrative patient intake with case histories, insurance information, and mandated forms.
- Assisted in optimizing dental practice operations by proactively identifying and resolving administrative issues or inefficiencies.
Front Office Support
Diamonds Direct
2017.10 - 2022.03
- Enhanced customer satisfaction by providing efficient front office support and addressing inquiries promptly.
- Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process.
- Maintained an organized and clean front office area to create a professional and welcoming environment for visitors and employees.
- Answered multi-line phone system and transferred callers to appropriate department/staff member.
- Trained new team members on company procedures, customer service, and issue resolution.
Education
High School Diploma -
Cedar Ridge High School
Round Rock, TX05.2018
Skills
- Insurance Verification
- Appointment Scheduling
- Customer service and assistance
- Phone and Email Etiquette
- Punctual and Reliable
- Dental staff support
- Eaglesoft program proficiency
- CPR Certified
Timeline
Insurance Coordinator
John Covert and Associates
2024.06 - Current
Front Office Assistant
Porter Family Dental
2024.03 - 2024.05
Dental Receptionist
Arbor Oaks Dental
2021.06 - 2022.08
Front Office Support
Diamonds Direct
2017.10 - 2022.03
High School Diploma -
Cedar Ridge High School
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